BILL'S POOL REPAIR

We had an excellent experience with Bill’s Pool Repair. He brought our pool into the 2022’s, his work was seamless and was incredibly efficient from start to finish. Bill had an unusual access to our pool area and the entire job was efficient and dust free. He literally had to go through our front door through our living room to the pool area and at the end of the job there was not a speck of dust. All of his subs also did a fine job. We highly recommend Bill and his professionalism in giving us a beautiful new pool for an excellent price.

I recommend Bill's Pool Service an excellent job, well done and in a timely manner. Prompt communication with Bill and always on time. Seventeen years ago, i had Bill's Pool Service take care of resurfacing (10yr warranty). It's now been 17yrs and I chose Bill's Pool Repairs to do the job again. Done in a Professional Manner, ALL Employees were Courteous, Good communication as well with Bill himself. Very Satisfied with the work.

This was a bad experience. I had 4 things done and 3 of them were done poorly. The light was not connected to the conduit and the light fixture didn't hold into the housing. If I hadn't been paying attention, the pool would have leaked. I still need to have it torn out again to fix properly. The skimmer is not the same size as the old one. It's crooked. The handrail isn't properly anchored into the cement. Terrible job! The price was cheap, but I gave him a "C" on that because it was still too much for bad workmanship. He blames the old pool, but he new what it was when he bid the job and said he's done thousands of pools over many years, He should have known. I would have been better served if he said he couldn't do the light, than to mess it up and leave a hole in the housing. Bill refunded part of his labor cost, but I'm still stuck with a problem.

We purchased a home that Bill's Pool Repair had just re-marcited the pool for the 2nd time. The product he uses is obviously no good. The pool looks terrible and needs to be done again. I see other comments online complaining of the same issues. Bill came to the house once and said he would come back and fix after we completed our pavers. I have called him for 3 months straight and he will not take my call or call me back. The previous owner was given a 5 year warranty for this work and Bill is not honoring it. What kind of business can't even return a phone call. I would never recommend this company and I was surprised to see him on Angie's List. This is not a company that stands behind their work. I am now going to have to pay someone thousands of dollars to do this job that should have been done right the first time. As a business owner in the same community I am just lost for words of how this company can still be in business.

Bill remarcited a pool in Dec 2013. We purchased the home where that pool is located. In April 2014. Upon starting to use that pool in June I started to notice a dirty film all around the sides of the pool. Pinch A Penny had always cared for the pool even before it went up for sale so continued to use them as my pool company. They came out and looked at the pool and tried a variety of remedies which did not work. They contacted the previous owner and got a copy of the contract that included a five year guarantee transferable to new owners. I called Bill and he came out a a few days later with a list of all the things that have to be done after a pool is resurfaced. He said that the people didn't do what they were suppose to do after the resurfacing and therefore wouldn't honor the warrenty. I explained that the pool had always been taken care of by a reputable pool company but he said it didn't matter. He offered to drain the pool and acid wash it for a discounted price of $150. I declined as I didn't plan on using the services of someone that didn't stand behind his work. I has another company come out and they showeed me the areas that were poorly prepped and said that he would not be comfortable doing anything with the pool because of the shoddy work that had been done would could result in much bigger problems if it were to be worked on. He said that it would have been better if the pool owner had done nothing rather than having someone perform this kind of work which compromised the integrity of the entire pool surface. I am now left with a lovely new home that has a pool that always looks dirty. It is embarrassing to have people over to swim in a pool that looks filthy. I was shocked to see this company on Angies list with an "A" rating. I have used several companies and have been mostly satisfied with the work. I read some of the reviews of this company and see that I am not the only one with this problem regarding Bills Pool Repair. Not only will I make sure to share my experience with Bill, but I am now left to question my membership with Angies List.

Bill was prompt with a next day estimate.  Other companies were no call no show after appointment was made.

Price was reasonable.

All employees were professional and courteous

Pool turned out beautiful

Crew cleaned up area

Had a center drain problem after refinish. Bill and his crew came back out and took care of problem

The pool looks so much better than I ever could have hoped! It is stunning and Bill communicated very well (nice guy!) and fast!!

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After 5 months we still have a pool that looks flawed.

I hired Bill's Pool Repair Inc. based on positive reviews from Angie''s list to resurface and retile our pool and spa, and paint the surrounding cement pool deck. Since there are no issues with the tile and deck, this summary will be with respect to the pool resurfacing.

After resurfacing the pool with pebble finish (called Stonescape), but prior to filling it with water, I noticed imperfections throughout the pool, and pointed out the odd markings to Bill (owner of Bill's Pool Repair, Inc.). He explained that it was the bonding agent and that it would disappear after the curing time (approx. 30 days). I was given instructions to brush and backflush the pool surface daily, which I did. In fact, since this is a second home that we do not reside in, I drove approximately 1.5 hours (round trip) every day to ensure that I brushed and backflushed. I also followed the instructions to start and maintain the pool chemistry by taking periodic trips with pool water samples to the local Pinch A Penny and purchasing and adding the proper chemicals.

After contacting Bill with our dissatisfaction within 30 days of the initial work, Bill came out to look and then drained the pool and acid washed it because he agreed that the markings were not normal. This was the second acid wash. (Once was normal protocol before filling the pool). The second acid wash required a second draining of the pool water with a refill to follow. We were hopeful that the pool would look beautiful as promised.

Within a week, the pool markings were worse than ever. There was now a prominent white pasty material covering most of the pool surface. I contacted Bill again and informed him of the situation. He and an employee came back out and drained the pool a third time and acid washed it again. Bill's employee confided to me that this happens with about 50% of the pools they resurface with with Stonescape and that this last acid wash would fix the problem. In fact, his employee mentioned that they had visited another pool that same day that had a similar situation. The employee also told me that I should be able to go to a normal pool maintenance schedule after this last acid washing. After filling the pool, it looked wonderful.

Within a couple of weeks, I noticed the pool starting to show some of the same markings from before. By the third week, the white haze that was evident from the past was prominent once again. By this time, I started to think that this was a craftsmanship issue. I contacted Bill, and he/his company essentially said that it was my problem now and there was nothing else they could do. Frustrated, I contacted the pebble manufacturer who came out to my property and said that the white areas were concrete residue that would fade if I kept the pool acidic and brushed often. He refused to offer any additional assistance including commenting on craftsmanship.

I should mention that all the while, I have been going to the local Pinch A Penny with water samples and telling them my story. They have been helpful with giving me different idea on additives, including Stain Removers and Metal Eliminators. However, nothing has worked thus far. I finally decided to contact a professional pool service company. A representative from the company said that the problem was due to craftsmanship and that they would not work on the pool due to liability issues.
I have spent spent lots of money (every pool fill was approximately $100 and the start up chemical purchase was almost the same), and many hours trying to fix a problem that, according to the pool service representative, I cannot not fix. It appears that my only option is to have the pool resurfaced. Unfortunately, Bill 's Pool Repair, Inc. has chosen not to correct the problem so I am left with no option but to take this matter to the courts.

Bill is fabulous and the work was performed as explained. Because of the additional changes we want to make around the pool deck, Bill offered to come by anytime to answer questions we might have on how the deck changes will potentially impact the pool.

I called Bill's Pool Repair and received a voice message. My call was returned quickly. Bill Bates of Bill's Pool Repair was very prompt and on time for the appointment. I originally had the appointment scheduled for the day before he arrived, but his office called me two day's before the original scheduled appointment to let me know that they had a large job that was running over and asked if they could reschedule. It was nice they didn't wait until the last minute or the day of the appointment to call me.
Upon Bill's arrival he quickly measured the pool and evaluated the condition. Due to the pool sitting for a year in a foreclosure condition the pool finish was poor. He provided an estimate on the spot and pulled out a box of tile samples and a finish brochure. He left both with me to decide. At that point I had not decided to use Bill's Pool Repair, but he left the brochures and samples anyway.
I called and left a message again that I was interested in hiring them for the job. My call was again returned promptly. Bill provided available dates for me to choose and scheduled me in. I learned from Bill that his wife runs the back office and handles the calls. She was very pleasant on the phone both for the original call and the appointment reschedule.
The crew arrived with Bill on the scheduled date/time to install the new tile first. They returned a few days later to refinish the pool. Now, I've been in the construction business since 1981 and have had my dealings with many pool refinishers and they weren't good ones, but Bill throws to the wind any concerns one might have. Once completed I was left with the absolute best finish I have ever seen on any pool new or old. I was doubtful at first I'll admit. Even my neighbors came over and said and quot;Wowand quot; after looking at the finish. It's difficult to explain but the finished product Bill delivered I don't believe can be beat by anyone. And I've seen hundreds of new and refinished pools.
The crew cleaned everything up at the end of each day and washed down the area. That is a nice finish to the job.
Bill doesn't take any money prior to the work being completed. He finishes and you pay him. All I can say is if you don't use Bill you'll most likely get a second rate finish. I know that's a strong statement, but I'm still in awe at the final product. Everyone knows I'm extremely picky. Everything has to be perfect for me. Another neighbor down the street stopped by to ask me how they did. After showing them his work they said their decision is made. They stopped by the next day and told me they already called him.
Bill's Pool Repair has been in the business 30+ years and he is on every job. His workers all have years of pool finishing and tile experience. My recommendation is to give Bill a call. You'll be glad you did.

Went great!

BILL IS PROFESSIONAL, COMPETITIVELY PRICED, AND WONDERFUL AT POOL REFINISHING. I WOULD AND HAVE RECOMMENDED BILL'S COMPANY. HE GIVES 150%!!!!!

It all started with a timely response to my phone call. Bill came right out, assessed the work needed to be done (based on my requirements) and left me a quote. After comparing the other 2 quotes it was a and quot;no brainerand quot; to pick Bill's Pool Repair and get a start date established.
The 5 person team just left and I am thrilled. They were professional, most appropriate in their conversations, actually arrived a little early to do the work (all 3 days) and completely cleaned up the work area each day. Bill left a complete explanation of what needed to be done to the pool over the next week or so (wiping down the walls, when to add chemicals, procedure for filling the pool so as not to create any scratches in the new marcite, etc.).
I was very impressed with both Bill and his crew...they did an outstanding job. THANKS Bill ! !

Don't be afraid to point out something to Bill that you do not like. He will fix it.

Our pool was 20 years old and in need of serious repair. Bill's Pool Repair came in and saved the day.
It was smooth sailing all the way through. We liked Bill from the start. He was very prompt, communicated very well, followed through and met every deadline so as to stay on schedule, and orchestrated with the porch repair company to manage scheduling conflicts. He added a ramp to make it handicap accessible, and made it match the pool so it's not obvious, and tore out existing and unusable railing that cluttered the area needlessly. We would most definitely use again and highly recommend. Bill is the best!!!!

The job went smoothly. It is everything we hoped for.

Called Bill for an estimate. Responded right away and also provided us with a couple of finished pools that he had remodeled. His work was great on the pool we saw. Promptly complete a contract with fair pricing. He started the job within 2 days. He was on the job the whole time, and did not stop until the work was completely done. He also has a sense of humor, and we enjoyed working with him. I have already started recommending him!

He came and got my pool working. He gave me few pointers on filters. He recommended few people for our spray. He didn't charge me anything. I was really impressed. He explained me ways to make my pool keep working. I would use him in the future.

The project went very well. The workers came at the time they said they would around 7:30am and finished around 3pm. We would defintely hire them again for any of our pool needs and have told others about them as well.

Bill always showed up as promised, arrived early and worked each day until that day's goals were completed. He completed the entire project within a week of signing the contract. He was patient with my situation of being out of town and able to make special arrangements for payment. He also gave me a 5 year warranty on his repairs transferrable to the new owners.

Bill arrived to give me an estimate on a Saturday, The next Wednesday as scheduled he drained the pool. Thursday he ground down the old marcite where required and built the step in the Spa. On Friday he and his crew applied the Marquis finish, set the hand rails, cleaned the area and started refilling the pool. He was very prompt and did excellent work. Highly recommend him for this service.

Bill was very easy to work with. Took the time to explain all options and issues. Finished the job just as estimated. Finished product was even better than we had hoped for!

very quick from estimate to completion. answered all questions and fixed all of our nit-picks to our satisfaction. True to word, price and above and beyond to ensure we were happy.

The overall experience was excellent. The pool was drained and prepared in one day and remarcited another, for a total job of two days. Bill provided a pool care instruction sheet for the newly remarcited pool and told me to call if I had any additional questions. I highly recommend Bill's Pool Repair.