About us
Trusted plumbing experts—on time, every time. If there’s any delay, it’s you we pay! Benjamin Franklin Plumbing is a trusted leader in the industry, known for exceptional customer satisfaction. With over 30 years of experience, we prioritize efficiency, quality, and timely service. Serving all of Florida and Birmingham, Alabama, our expert plumbers handle repairs, installations, replacements, and maintenance for residential properties. Our team is licensed, qualified, and thoroughly screened for your peace of mind. We arrive in fully stocked vehicles, resolving 90% of issues on the first visit. Whether it’s routine maintenance or a major remodel, we’re equipped for the job. Experience reliable plumbing that stands the test of time. Contact us today—because If there’s any delay, it’s you we pay!
Business highlights
Eco Friendly
Emergency services offered
36 years of experience
Services we offer
Appliance, Septic, RV’s, Artesian Wells, Undermounted Sinks, Handicap (walkin bathtubs), Grab Bars, Countertops, Propane, Pools, Sprinklers/Irrigation, Backflows, Commercial, New Construction, Community (sewer / rainwater / runoff damage), French Drains, Drain Fields, Gutters, Fireplaces, Pilot Light, Dryer Vents, Pipe re-lining
Services we don't offer
Repair or install appliances of any kind (we will run water/ NATURAL gas lines to appliances), pump or clean out septic of any kind (we will run lines to septic), any plumbing in RVs, Well pumps UNDERGROUND- AKA Artesian wells, repair or install UNDER mounted sink, WALK IN handicap bathtubs, grab bars, remove counter tops to repair leaks (we can/will remove cabinets but not counter tops), we do not run PROPANE gas lines, any type of work with pools (unless you want a natural gas line running to their pool heater), sprinklers/irrigation, propane, Backflow leak/Repair/Testing/install, commercial work, French Drains, New Construction, Pool leaks, and Community sewer / rainwater /runoff drainage, Appliances, Drain Fields, Gutters or gutter cleaning/clogs, Military bases/jobs (we do not have licensing to get onto a military base), Fireplaces. (We will replace gas line into it, but nothing more), Clean Dryer vents, Pipe re-lining
Amenities
Emergency Services
Yes
Warranties
Yes
Senior Discount
5% off
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
Our recent projects
- 9
Assorted photos uploaded by Benjamin Franklin Plumbing
Reviews
4.163 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 13% | ||
| 3% | ||
| 3% | ||
| 14% |
Filter reviews by service
Showing 1-25 of 63 reviews
Andrew W.
Sep 2025
Lawn Irrigation
Quick service and very knowledgeable.
Stephen R.
Sep 2024
Plumbing
They missed the first two appointment they made. The guy showed up and he clearly didn't any have idea what he was doing for this particular model.
Ronald Y.
Aug 2024
Plumbing
Had appointment for 12 to 3p.m. Friday, Aug 16th they called 9:30 a.m. wanted to know it I wanted them any earlier than noon, I said no my original time would be fine they called at 3pm said they were running late, promised A tech would call and my job will be complete byn8p.m. I received no.tech call and Noone showed up at all
Martin V.
May 2023
Plumbing
We could never schedule because I couldn't get at least a reasonable non-binding estimate for toilet installation. I didn't ask for a quote, just a cost bracket to avoid spending $89 for an out of budget service.
Response from Benjamin Franklin Plumbing
"Dear [Member Name Removed], Thank you for sharing your experience with us, and we apologize for any frustration or inconvenience you encountered while trying to schedule a service for toilet installation. We understand the importance of transparency when it comes to pricing, and we regret if we did not provide you with the information you needed to make an informed decision. We strive to provide clear and accurate cost estimates to our customers upfront, and we apologize if we fell short of meeting your expectations in this regard. We will review our communication processes internally to ensure that we provide more clarity regarding pricing options and cost estimates in the future. Your feedback is invaluable to us, and we appreciate the opportunity to improve our service. If you would like to discuss your specific needs further or if there is anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Benjamin Franklin Plumbing"
Gary H.
Sep 2021
Plumbing
The guys were very friendly and professional. The work went quickly with no issues. They charge by the job not the hour but I paid way to much for the value I received. It was $556 for them being here 1 1/2 hours; I could have had a handyman do the same work for significantly less money.
Response from Benjamin Franklin Plumbing
"Dear [Member Name Removed], Thank you for taking the time to share your feedback with us. We're glad to hear that our team was friendly and professional, and that the work was completed quickly and without any issues. We understand your concern regarding the cost of the service. We strive to provide fair and competitive pricing for the quality of service we offer, and we apologize if you feel that the value you received did not meet your expectations. Your feedback is important to us, and we will take it into consideration as we continue to improve our services. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Thank you for choosing us for your project, and we hope to have the opportunity to serve you better in the future. Best regards, Benjamin Franklin Plumbing"
Robert A.
May 2021
Plumbing
$582 for a 20 minute job. Normally for such a simple 10 minute job I would replace the valve myself. Its extremely simple and easy. But when I did the valve was stuck because of mineral deposits so I broke it. I had no water in the house so I used emergency same day service. Bottom line I was charged $582 for a job where they spend about 60 minutes at my house. 20 minutes to prepare a quote, 30 minute repair, 10 minutes documentation. That's about $10 a minute. They charge $139 for an emergency service call but did no apply that charge to the work, just to come out and give an estimate. Then they charged $$443 for the simple repair installing a $25 part. If my water was not off and being late in the day I would never have used them. I called around today to five different plumbers they all told me about between $90-$125 plus a service fee. While the job was done they gouged us. $582 - email me and I will send you a copy of the invoice. NEVER USE THEM
Response from Benjamin Franklin Plumbing
"Dear [Member Name Removed], Thank you for bringing this matter to our attention, [Member Information Removed] we sincerely apologize for the dissatisfaction you experienced with the pricing of our service. We understand your frustration [Member Information Removed] regret any inconvenience this may have caused. We strive to provide [Member Information Removed] transparent pricing for all our services, [Member Information Removed] we regret if we did not meet your expectations in this instance. Your feedback is important to us, [Member Information Removed] we will review our pricing policies internally to ensure that they align with industry standards [Member Information Removed] provide value to our customers. If you would like to discuss your specific concerns further or if there is anything else we can do to address the situation, please don't hesitate to reach out to us directly. We are here to assist you [Member Information Removed] regain your trust. Again, we apologize for any inconvenience, [Member Information Removed] we appreciate your feedback. Best regards, [Member Name Removed]"
Cassandra S.
Dec 2018
Plumbing
We had a previous good experience with Ben Franklin Plumbing that encouraged us to try again, but it took 3 visits from 2 plumbers to get it done. We wanted to get a water line installed to our fridge in the kitchen, as well as a quote on fixing a leaky kitchen sink. The first guy that came out insisted he had to see the rest of the house (manager said this is normal, but he's the only of 3 techs we had that did this). He insisted on quotes for a water heater and softener (neither of which we wanted, and we told him this). After 30 minutes of all of that, he got to the quotes. The tech was Jamaiican, and very hard to understand. He quoted both jobs around $900, and had trouble when I wanted a break down of each job, as I really only needed the water line. He kept pushing their "plan", but wouldn't tell me what the cost was (found out later it's $8/month), just that I'd save 15% that day. I finally told him just to leave, because he clearly was more interested in selling then helping us. After a bad review, the manager called and wanted to send someone else out. He confirmed that just the ice maker would be $512 total (including the $69 fee to come out that we'd already paid). He agreed to not charge another fee to come out, and to send someone else out. Kyle came out the next day. He was very nice and knowledgable. He said that the job would have been over $1000, and that it was going to be exspenive. Nobody told him we had already been quoted. He reviewed and said the quote that both the first tech and the manager agreed to was completely wrong. He honored it, but said that it was half the cost it should have been. He did the work, and all seemed good. However, when he pushed the fridge back, the breaker kept tripping. We figured it was a faulty breaker, not his fault, and sent him on his way. When we reviewed later, we found that he had actually pushed the fridge on the stainless steel water pipe, to the point where it was jammed and up against the fridge, causing it to short out and trip our breakers. Had we not caught this ourselves, it would have cost us for an electrician. On top of the fact that he could have shorted out our brand new fridge. We then found out he connected the water line to the hot water, not the cold. He had to come back out another day, and admitted he didn't check them, just assumed that the house was set up like most are. Ultimately, we got what we wanted done for a fair price (we had a quote from another place, Ben Franklin seemed to be more expensive if they had quoted correctly). But it took a span of 3-4 days, 3 visits, and a lot of stress and phone calls trying to handle this.
Richard D.
Aug 2018
Plumbing, Drain Cleaning
Total con job. Scott Blackburn is a con artist. James Mullis is a liar. They are both cowards. You can read more here. [*** Link removed ***] But from what I see this 'list' it is pure BS too from all the A ratings. These guys are nothing but thieves that have no real plumbing experience. They stole a toilet and tried to charge us over $1000 to replace it. They installed a used toilet on a rusted out flange when all we wanted was a main line cleared. They also charged us for stuff that wasn't done like replacing the flange. They are not worthy of your time.
Pamela H.
Aug 2018
Plumbing
It went well. Erik Young and his supervisor James Mullis gave us a great price on all that needed to be done. The installer Carlos and his crew were polite, helpful, and on time. They cleaned up after themselves every day. I know that these plumbers can be on the pricey side, but the quality work and warranties are worth every penny. Great customer service.
Response from Benjamin Franklin Plumbing
"Thanks [Member Name Removed]!"
Patricia J.
Mar 2018
Plumbing, Drain Cleaning
Great. Scott Blackburn was very professional and knowledgeable. Explained everything step by step. Would recommend him to do all your plumbing needs. Thanks a million to Ben Franklin Plumbing.
Grace B.
Mar 2018
Plumbing
Fine. Very professional, informational,and polite.
Robin L.
Mar 2018
Plumbing
Scott was very professional, discussed each project I needed in depth prior to starting the jobs and gave me the pricing of each as well, so I could decide whether to proceed or not. He did a great job and I would highly recommend his services if you are in need of a plumber. My only concern is that their prices were a little steep, but I received quality work for those prices with a established company behind them. I will not worry that the job will fall apart in the future.
John C.
Mar 2018
Water Heater Service
Everything went smooth. I wasn't there at the time of the service call but my wife was. Ted was polite and very professional.
James C.
Mar 2018
Plumbing, Water Heater Service
Went great. Scott was very helpful.Very honest felt like I could trust him. I would certainty recommend Scott to my friends.
LYNN K.
Mar 2018
Plumbing
They come out, they're thorough, things have been fixed that I've been thankfulfor and I have great confidence in them.
Marilyn C.
Feb 2018
Plumbing, Water Heater Service
The inspection was through and no problems were found.
Jack N.
Feb 2018
Plumbing
Very well. Mr. Perez, our service tech, did a fine job and we found him to be very personable. He makes a fine asset to your company.
Alexandra K.
Feb 2018
Plumbing
Gary came out and thoroughly inspected the situation and addressed then issues and related what happened to me clearly.
Bernadette G.
Jan 2018
Plumbing
Excellent--all aspects of the job, visit, scheduling were professional. We appreciate the quality of workmanship and professional mannerism of Steve. G., he is an asset to Ben Franklin. Thank you.
Debra T.
Dec 2017
Plumbing
Knew what he was doing and did a great job very happy with service. There was no cost I have Benjamin Franklin warranty services that cover the first $500 so there was no charge.
Tim Y.
Dec 2017
Plumbing
Excellent, Richard was most efficient and professional
Dee O.
Dec 2017
Plumbing
Awesome and professional
RONALD L.
Dec 2017
Plumbing
He had it fixed in a few Min. Great job
Ladina M.
Dec 2017
Plumbing
Very well.
David A.
Nov 2017
Plumbing
Excellent! Jose was on time, professional, outgoing, and friendly. He reviewed with me how to properly maintain my new water heater. He also took a look at some other plumbing issues I have and made recommendations. He even fixed a leaky faucet for me! An exceptional experience! I will definitely call them again when I need plumbing work done.
Licensing
Bonded
Insured
Licensed*
Trade License Number
CFC1429175
Trade License Locale
Florida
Trade License Authority
Department of Business and Professional Regulation
Trade License Expiration
08/03/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Benjamin Franklin Plumbing is currently rated 4.1 overall out of 5.
Monday: 8:00 AM - 8:30 PM
Tuesday: 8:00 AM - 8:30 PM
Wednesday: 8:00 AM - 8:30 PM
Thursday: 8:00 AM - 8:30 PM
Friday: 8:00 AM - 8:30 PM
Saturday: 9:00 AM - 7:00 PM
Sunday: Closed
Benjamin Franklin Plumbing accepts the following forms of payment: Financing Available, Check, CreditCard
No, Benjamin Franklin Plumbing does not offer free project estimates.
No, Benjamin Franklin Plumbing does not offer eco-friendly accreditations.
No, Benjamin Franklin Plumbing does not offer a senior discount.
Yes, Benjamin Franklin Plumbing offers emergency services.
Yes, Benjamin Franklin Plumbing offers warranties.
Benjamin Franklin Plumbing offers the following services: Appliance, Septic, RV’s, Artesian Wells, Undermounted Sinks, Handicap (walkin bathtubs), Grab Bars, Countertops, Propane, Pools, Sprinklers/Irrigation, Backflows, Commercial, New Construction, Community (sewer / rainwater / runoff damage), French Drains, Drain Fields, Gutters, Fireplaces, Pilot Light, Dryer Vents, Pipe re-lining
Repair or install appliances of any kind (we will run water/ NATURAL gas lines to appliances), pump or clean out septic of any kind (we will run lines to septic), any plumbing in RVs, Well pumps UNDERGROUND- AKA Artesian wells, repair or install UNDER mounted sink, WALK IN handicap bathtubs, grab bars, remove counter tops to repair leaks (we can/will remove cabinets but not counter tops), we do not run PROPANE gas lines, any type of work with pools (unless you want a natural gas line running to their pool heater), sprinklers/irrigation, propane, Backflow leak/Repair/Testing/install, commercial work, French Drains, New Construction, Pool leaks, and Community sewer / rainwater /runoff drainage, Appliances, Drain Fields, Gutters or gutter cleaning/clogs, Military bases/jobs (we do not have licensing to get onto a military base), Fireplaces. (We will replace gas line into it, but nothing more), Clean Dryer vents, Pipe re-lining