Bayshore Plumbing

Just moved back to South Tampa and called this company to fix a toilet and two master bathroom sinks that bubble when the shower is turned on. Day after, problem still happening, but I figured I’d give it a week to see if it would go away since they had me buy a new part, but it did not. A woman named Karen who answers the phone, told me I’d have to pay another $275 just for plumber to return. When I asked why I'd have to pay again since problem was not fixed, her voice changed and she became defensive/argumentative, asking if I had read the contract where it says there are no guarantees, that **** is 'our best plumber', asked why I waited to call back, stated over & over that it was toilet paper that clogged the pipes, etc. (it was definitely not a 'toilet paper' issue) and still demanded I pay $275 again. She spoke over me, cut me off, was rude until I was finally able to ask, 'Why are you arguing with a customer?' She abruptly answered she would have a supervisor call and hung up on me! How unprofessional! I am a single mother, a retired Veteran (no Vet discount either) and have already paid them a total of $700 in the past couple weeks. The least they could do is come and see what the problem really is instead of just putting a Band-Aid on it! Update: Almost a week later and nobody has called me back. I can't stand horrible customer service.

They were clearly the best because I've used different plumber but I'm having issues. They are reasonably priced, highly skilled so I always use them

The technicians arrived on time and were professional. They seemed very knowledgeable about natural gas systems. They had to cut out a small piece of the drywall. Inside the wall, the pipe was mounted on a stack of wooden boards. They needed to do a lot of sawing in order to adjust the pipe so that it would fit. It seemed like a lot of work, but they were able to get it done in about an hour. That was good since they charged by the hour. Bayshore Plumbing was able to submit a rebate application to the gas company because it was a new range. The previous company that I had talked with had not offered to do this.

I'm not impressed. The technicians are good, but the owner is the one I have an issue with. We have been using Bayshore Plumbing for some time and we should be considered good customers of theirs. We had them install a gas line for our grill and new water heater and during that install they removed our gas line to our furnace / heater leaving us without heat. We asked them to install what they improperly removed and they want to charge us for something that they did incorrectly. The owner was not willing to offer anything other than full charge. I will no longer use or recommend Bayshore Plumbing.

I stick with a local plumber that we've used in the past and trust, that is Bayshore Plumbing. Honestly I don't know how their prices compare to others. I feel like their professional, they do a great job and price wise their reasonable. Their my go to plumbing place.

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At first, Tom did not mention the job was going to be charged hourly. He quoted a price of $135. The appointment was from 10:00am-1:00. The technician showed up at 9:23 and was unable to access the home. Well, the appointment wasn't until 10:00am so nobody was there. I was charged the time he waited. DO NOT USE THESE GUYS. If you talk to Tom, ask lots of questions before you hire them.

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A nightmare. Several months after the completion a pipe that was not properly sealed in a wall burst and flooded the new unit. Bayshore Plumbing acknowledged full responsibility and replaced the defective pipes. However, the water damage totaled approximately $7,500 which Bayshore Plumbing refused to pay in full. A balance of $3,945 was owed and never paid by Bayshore Plumbing. Instead, the General Contractor stepped up and paid this remaining debt in full.
Bayshore Plumbing referred us to their insurance company, Auto-Owners, which made a partial payment and then delayed settling the claim long enough that the General Contractor paid our claim and will probably seek to recover this amount from the plumber.
The plumber never once apologized for the faulty work, damage and inconvenience they caused. I would not recommend Bayshore Plumbing to anyone.

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The service went great. They explained everything they were going to do in advance. They were neat and very polite. They cleaned up after themselves and were very professional

Jarred and his team were excellent and always polite.  We have had Jarred out for smaller plumbing issues since we moved into our new home (new 100yr old home) and he was fantastic every time!  We of course received other estimates when it came to the re-piping project and their price beat all the others, not to mention the great service they had already provided us.  We will have other projects as we continue to make this new home our own and we will most certainly call the team at Bayshore Plumbing as their prices are very reasonable for the big and the small jobs!

It's perfect. They found a wiring problem. It was wired incorrectly. It was good because most people wouldn't come out to look at it.

They were very nice and professional.

I contacted three contractors through the Rinnai webste requesting bids.  Of the three, only Bayshore responded.  Bayshore's bid was lower than we expected, and the work was performed in a very professional and timely manner. Based on our experience, we will use Bayshore for any other plumbing needs we have.

See above.  Great company!

Things started off a bit rocky when the original estimator quit right after making my estimate.  For a while I thought they were ignoring me, but then the owner called, explained, and apologized.  He came back out to re-verify the quote which was a bit of an inconvenience.  After that, though, things went very smoothly.  They showed up when scheduled and installed everything just where I wanted it.  The original installer missed a few things, but when the foreman Jeremy showed up to check the work, he fixed every detail without complaint and even offered to retro-fit my gas grill for a small charge right on the spot.  Overall the experience was a positive one and I would highly recommend them to others.

They showed up at 3 or 4 pm and told me that any work done after 5 would cost extra.  It only took the one guy who showed up 15 minutes to do the first three things, then he said he had to go get someone to help him with dishwasher (I don't know why.)  So he was gone an hour and charged us for two people and for hours after normal hours.  It ended up costing almost $400 for 20 minutes of actual work.  They didn't even get the dishwasher hooked up.  I called to complain and was told that I would be eligible for a credit or refund for the old gas top and to submit them paper work.  I never got a check or a call.  I wouldn't say the services provided were anymore than their first hour fee, which I think was $75 dollars.  I wouldn't use this company, they seem like they were out to take advantage of me.  I used Plumbing by Harkness after that, he has been amazing, timely, and priced fairly.

In response to the companies response:
There are quite a few things wrong about this persons recollection of events.  There was nothing more than 20 minutes of actual work done here.  I won't argue the cost of the parts.  Secondly, the other guy didn't just show up, the first guy went and got him.  I was paying for these two guys to go and pick up parts when there is a plumbing / gas store a 1/4 mile from my house.  If I would have paid 20x as much for the parts it still would have been cheaper than paying these two guys to do nothing.  Not to mention that their shop is 7.4 miles from my house.  What takes an hour and half to dive 14.8 miles. (roundtrip) Also, I did contact the company by phone to air my grievances.  I was told that I would get some of my money back if I submitted paperwork regarding the gas cooktop that was replaced as some sort of rebate.  I was told to fax this information to a number provided.  I did just that.  When I didn't hear anything I called the company a few times and heard nothing back.  What am I going to do.  I have too much on my plate to go chasing after a petty crook for $300 dollars.  It would cost me more in my time.  And I think he knows that.  The company points out that I signed the invoice.  Heck yeah I signed it.  I was being charged $95 an hour while this guy sits there and looks at me telling me I'm going to have to pay overtime now that we have taken forever to pick up your parts and this other guy who does nothing.   If I would have read the whole thing before signing it I would have been charged a few more hours.  I have met a few plumbers and by far the most expensive and crooked one I know is $75 an hour, and he laughs when he tells me that people actually pay it.  I use another plumber who is $45.  So i don't know what normal rates are.  However if you are saying that it is unfair for me to ask for the entire bill less $75 dollars back, I will be satisfied for the entire bill less $95 dollars back.  That seems fair since that is the going rate.

I recently bought an old house that had a short boy water heater enclosed in a kitchen cabinet.  The water heater was 12 years old and located in a terrible spot that would have surely led to significant water damage had it ever rusted through.  I chose to take advantage of TECO/Peoples Gas' offer of a new tankless water heater for $24.99 + installation. I did not have gas at my house so TECO was involved in this since they had to run the gas line and install the meter.

TECO set me up with Sam Watson from Bayshore Plumbing.  Sam came over to my house right on time, gave me an estimate, and scheduled the installation.  His guys showed up on time on the day of installation and got the water heater installed with no trouble.

Sam and his guys did a great job and saw the job through to completion. Despite having to make two additional trips because of problems on TECO's end, the estimate I originally received did not change.

The entire experience with Bayshore Plumbing was a very positive one.

Explained to dispatcher and to technician (prior to any work being done) that the reason I was not doing this work
myself was because I felt the valve behind the toilet was suspect (weak). I showed this to the technician.
The technician did not turn the water off to the house (even with my warning), put a wrench on the valve and it broke off sending water into the bathroom, down the hall and through the second floor ceiling to my dining room and walls below.
While I worked to clean up the mess,  a second (and I believe more experienced) technician showed up to see the damage and finish the repair.

To Bayshore's credit they did dispatch Rainbow Restoration who delivered the necessary equipment (dehumidifiers and 5-6 fans) to begin drying the walls and access the damage. We had a house guest for the weekend so it was extremely loud and inconvenient. After 4-5 days all the equipment was removed and I contacted Bayshore about the dining room ceiling and wall painting as well as the wood flood damage outside the bathroom in the hall.

I expected Bayshore to work with me on the repairs. I spent nearly an hour on the phone with management. They had no interest
steping up to the plate for any repairs and basically were surprised that I would expect this...stating that  the valve broke off and they had no way of knowing it would happen (except that I had explained the issue to both the Bayshore dispatcher and technician). I was disappointed with Bayshore and do not plan to use them again.
(note-in my conversation with Management it was explained that Bayshore did not incur any actual expense for using Rainbow Restoration at my home)

Extremely fast work. Arrived  within 10 minutes and had the job done in no time at all.

Our water company recommended them and they offered a rebate off the price of having the work done so it would have been $900 without the rebate. They showed up when they said they were going to show up and they did everything they said they were going to do in a timely, efficient and professional manner.

Jeremy did excellent work.