Awnclean Diversified Services
About us
Additional email - [email protected].
Business highlights
Services we offer
Roof, awning, canopy, ceiling tile, dry ice blasting & hood., grout restoration, gum removal, sealing and pressure cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 14% |
I couldn't be happier. My awning looks fabulous!!! All the work done was excellent. No muss, no fuss!!! My patio has never looked better. A little pricier than I'm use to, but it was worth it to have the first class service.
This company knows what they are doing!!!
Highly recommend.
The experience started off badly from the beginning when I scheduled the appointment. When I called, the receptionist wanted to schedule my house on a day that I had an appointment. I told her that they would need to start at 8:30 am or I would schedule for a later date so that I could be home. She wanted to schedule for 9:30 am, but I told her we would need to do it at a later date. At that point she agreed to 8:30 am. Brian from Awnclean did not show up until 9:30 am. He said that no one told him about arriving at at 8:30. He said he completed the outside of the house, and I told him he would have to come back to clean the windows inside because I had to leave for my appointment.
Awnclean never took responsibility for their scheduling error. I was told that they never schedule earlier than 9:30 am, and "IF" someone had done tha,t it should not have happened. "IF" implies I either made this up or made a mistake, Both implications are untrue.
Brian returned to clean the inside windows. I thought he would also clean the driveway because it looked as if it had been overlooked. There were black splatters from where the pressure washing machine had been set up and the rest of the driveway did not look clean. I notified Awnclean that I was not satisfied with the driveway. I was told that it would be at least a couple of weeks before they would be back in the area to reclean the driveway. During the time they returned to clean the driveway, I was out of town for 2 weeks. On my return I observed that the splatters on the driveway from their machine were still there. The driveway did look better so I know they made an attempt.
8/26/13, i contacted Kenan Cano, Awnclean, by email and told him about the splatters still on the driveway. He denied that the splatters on the driveway were from their cleaning equipment. "Regarding the marks on the driveway Leslie those are just stains that are left from the oils and stuff that were sitting there before....Most of those stains are permanent stains that you cant see when driveway is black. Once it gets cleaned then you can see them."
First of all, my driveway does not get black. The only things that drop on that part of the driveway are from a weeping elm tree and whatever they pressured washed off the roof. The only other object that was on that section of the driveway was their equipment. Nothing else can account for the splatters.
9/1/13, 2 months after the initial work was done, dirt and algae have washed off the roof onto the pool patio, the sidewalk is turning black with algae, a concrete patio outside the office area of the house was not washed at all, the stone walk way around the back and sides of the house was only washed in several areas, several areas were half washed and a full one fouth of the walkway was not touched by a pressure washer as it is green. I did not check the back of the house until I realized that Awnclean was not acting like the company i had grown to trust for the past 4 years. That is when I discovered the work that I paid for that was left undone and took pictures for documentation. Let me state here that my roof is not covered by trees.
In closing, as I have used this company before, the work results that this report covers reflect a 180 degree turn around in the prior experiences I have had with Awnclean.
Licensing
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