APPLE STORE

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Despite my scheduling of the appointment two days prior to my visit, I was told that the company would not fix the problem free of charge because my warranty had been expired for two days. Mind you, the phone was in no way shape or form damaged. That said, it was not as if I was trying to slight the company and get a new phone for free. 
Long story short, the store manager told me that I chose to save the $100-some-odd by not purchasing Apple Care and that now I would have to live with the consequences. Not only did I find this to be extremely inflexible and rude, but I was offended by his unwillingness to consider the fact that I have been a loyal Apple customer for nearly a decade. To that end, I showed up wearing an Apple Watch and with my iPad (I had documented the hardware issue on video with my iPad), which made it obvious that I was a loyal customer. Needless to say, I did lose my temper at the end of the exchange.
Bottom line: if you can, make the drive out to Brandon if you have any customer service issues. The store manager made me cheated and as if my loyalty meant nothing. Mind you, I am (or WAS) one of those people to wake up at ungodly hours to purchase the newest Apple products.

We walked up with a much more clear picture of what we wanted to do.

It went very well. They were right on time for my appointment, quickly assed the problem and replaced my phone because that was the only solution. It was handled within 15 minutes, start to finish. It was absolutely free.

They did a good and quick job. They did the diagnosis on site and had the repairs done in 3 days. They were very prompt and efficient. I would absolutely use them again.

As the saying goes: If a man cheats me once, shame on him; if he cheats me twice, shame on me. After the second time 'Genius' repair said the iMac had to be replaced, we gave up on Mac and bought a PC, thanks entirely to the staff at the International Plaza Apple Store.

I GIVE APPLE TWO ENTHUSIASTIC THUMBS UP! TALK ABOUT EASY... THEY CAN'T BE BEAT. GETTING A WARRANTY REPLACEMENT FOR MY IPOD WAS AS EASY AS, WELL, AS USING A MACINTOSH COMPUTER. IT'S WORTH MENTIONING ALSO THAT THE STAFF WERE ALL FRIENDLY AND COURTEOUS. IF YOU GO THERE FOR SERVICE, BE SURE TO SIGN IN OR SEE AN ASSOCIATE WHO WILL SIGN YOU IN.