Apex Pest Control - Tampa

I'm posting my Complaint Description which I submitted to Better Business Bureau today Buyers Be Aware of this company please read bellow: Extort initial fee of service out of us and performed less than half of what was promised to what we paid for May 2nd, 2020 Service date. Hired this company to do outside pest control, initial clean-up outside which included knocking down spider webs, wasp nests. Bill sales rep promised to have his tech come over May 2nd, 2020 to do outside pest control spray and initial clean-up knocking down spider webs, wasp nest around home, eaves area, lanai and screen enclosure. Tech came in the morning May 2nd did quick spray and performed none of the initial clean-up as company promised. Their tech was in and out of our property in literally less than 7 minutes. Needless to say did nothing of the initial clean-up for what we paid $100 for. It's apparent this company involves in deceiving trade practices to lure in customers initially. At this time I've to rely on a leap of faith as to if the May 2nd outdoor bug-spray whether or not was performed with any integrity or competence at all. Needless to say would be naive for us to believe that it was. Since all the deceiving green shoots that Apex through our way to extort initial fee of service out of us which we paid via credit card before the work was performed and Apex performed less than half of what was promised to what we paid for (and by the way what was done was also performed with the incompetence of epic proportion); We asked Apex to refund $34 to our credit card for initial clean-up and they can keep $66 from $100 that we paid for outdoor spray/clean-up which I said I have no reason to believe given what I have seen that even mere a spray was done with any professionalism or competence. James from Apex replied on May 4th, 2020 that he would refund the money but then company still refuse to do so or even reply back to our 3 attempts to get status on the refund that they promised. I have all of this in writing as a proof of all of the events I mentioned above (emails and texts). I also have photos of the lack of work, professionalism and incompetency performed at our property on May 2nd by this company albeit in less than 7 minutes that their tech was here on our property. Please help us get our money back from this company that we paid for initial clean-up which they never honored. Thanks

Fine, have used them for 8 years. Good service

I have been a customer for 14 years or so, but this is my first review of Apex. They have always been prompt, professional, and the price is right. I almost never see bugs, and that's saying a lot living in Florida. When I call them, all panicked because I saw a spider or something, they are out the next day and do extra spraying, even if it is just to make me feel better. They have a limited office staff, so sometimes I can't get questions answered because the person is out to lunch or something, but other than that, they're aces! The cost provided is a quarterly charge.

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They're pretty good.

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Suspecting we might have termites, we looked on Angie's List for a termite pest control company. We also contacted another company  from a friend's referral.  APEX was very highly rated so we called Friday afternoon about 3:30 for a termite inspection. Trinka, the phone representative, informed us that no one was available to come Friday but the she assured us that their technician would be out the next day between 11:00  and 12:00.  We scheduled appointments with both companies at different hours)  The other company was able to schedule us an appointment at 10:00AM where the technician actually called to come early because his had finished his previous job early. They did their inspection and explained to us all of our options and how all of this was done. They gave us a brochure with all their information.  At about 12:20 the APEX representative called telling us he had been held up on his last job due to recurring termite problems. During that call, we informed him that our house was important too, and if he could not show up ( or at least call ) at the appointed time, we DID NOT need APEX's services. At 12:40 this technician showed up at our door wanting to perform a termite inspection. We told him that we had just contracted with another company that had better business practices. Once again we told him to leave because we were no longer interested in APEX Pest Control for our, now confirmed, termite problem. The APEX representative gave us his card which stated his title was "Business Development Associate" . Both of us have been in professional customer service for over 40 years. In our opinion, APEX Pest Control needs some new "Business Development Associates" !!!! (We have NO personal or professional relationships with either company)

I was already using Apex for the inside of my home when I decided to give them a try on my yard. I called to have someone give me a quote and Vinny called me back almost immediately. He was out at my house within a day of my call. He was very professional, explained everything that needed to happen and quoted me a great price. My yard looks so much better. He has done a great job and follows up with me regularly to make sure I am happy. I am so glad I called!

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I like that they call ahead to let us know when they are coming. They are very friendly and our yard looks nice. We had a problem with squirrels getting into our attic and they were able to resolve that problem as well. They are very diverse in what they can handle.

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