American Roofing & Sheet Metal Inc

"Permit was pulled on 11-7-2013 and work commenced on 11-20-2013. On 11-27-2013, Hillsborough County Building Dept. inspected the roof for code compliance and completion and it was approved and finaled by the county. Ms. House did call complaining of that we used old lead boots, we did not put the ridge vent across the top like she had previously ( this was not standard practice or required ) and that there was tar stains on the roof. I had our superintendent go check these issues out. We did determine these were issues and I had them corrected immediately. Another factor in performing the work and completing it in a timely and efficient manner was that Ms. House woluld not allow us to work on certain work days or times. This prevented us to accomplish our work, cleanup and quality audit surveys as we regularly do. The lead boots were new, not used or old, (pictures can be provided) the ridge vent was added to meet her aesthetic wishes (Not required under codes or Manufactures recommendations ) and all stained shingles were replaced. As for Ms. House’s complaint about the rotten wood. When I spoke to Ms. House regarding the rotten wood, I immediately ask for our superintendent to go and investigate. It was concluded that in fact, the wood was not replaced on the back of the house where the broken gutters were hanging. We scheduled this to be corrected and completely inspected for quality assurance. The stains on the driveway were minor however, they were legitimate and was cleaned. We have no knowledge of any broken plant to date and therefore, I cannot address this issue. On December 14, 2013 Ms. House received a Notice to Owner from our vendor. This is normal practice for the protection of the home owner and required by State Law. No lien was ever even spoke about since we as a standard practice in our company we do not required final payment until the work is completed to industry standards and open items that are legitimate are completed. ( a copy of this notice can be provided) As to the Subcontract crew, it is not often, however based on the work load, we do sometimes hire qualified subcontractors to perform work when we are backed up. In this case, we did start with a sub that has done a lot of good quality work, but after we saw the scope of work (3 layers of roof) we decided not to use them for this particular project. The crew that did the roof replacement was one of our year round crews that are on our payroll and work for us full time. As to the additional 200.00, this was a mistake on our part and it has been credited Copies of pictures and back up documents are available and we will be happy to forward copies as required."

"Member call our office on 7/16/2012 for a roof inspection/repair. She was told that the earliest we could get there was 2 -3 weeks because we were completely book up. She said that she would call someone else and and she was thanked and told if she could not find someone else sooner, to call back and we would see what we could do.We never heard back until now when she filed this review. Based on other reviews she file on the same day and and almost 9 months later, I cannot understand why she filed it."

"On May 18th, the customer contacted our office via our internet site for an estimate on her home. She was contacted for an appointment and my salesmen met her on May 21th 2012. On June 19th 2012, the customer signed a reroofing contract with my salesmen. The contract was very detailed and she signed and initialed all parts including the Scope of Work which was very detailed. At that time, Tropical Storm Debbie had just formed off the coast of Mexico. She was advised that we were, at that time, approximately 2 weeks out on the schedule. The storm formed and headed our way with several inches of rain and heavy winds. As a result of the storm, we were delayed several days and she was informed. She contacted me, and demanded that we either start her roof or cancel the contract. After talking with the customer, she was completely unreasonable and wanted to cancel the contract. I finally decided that based on my conversations with her, it would be best to refund her money and cancel the agreements. When I contacted her to advise her that I would refund the deposit, she refused to cancel. I advised her that she was the one requesting to cancel, and that I would be happy to have her deposit delivered to her home. I finally agreed to fulfill our contract under the condition she understood the schedule delays. On July 5th, (2 days late of our original commitment even with the storm) we started the reroofing of her home. Conditions of this home were probably one of the worst I have seen. The house was missing shingles, wood rot was throughout the house, the flat roof had been covered with a blue tarp to prevent the water from leaking into the house (this tarp had been installed several months prior to her contacting us), the wood fascia was rotted etc. Pictures of the house prior to starting are available to be view by any guest of Angie’s list as well as all documentation in the file. Lastly, American Roofing & Sheet Metal, Inc. completed the customer’s reroofing with the highest of standards in the industry. We even did work that was not a part of the contract in order to complete the job to the highest of standards. All the accusations made by the customer regarding permits, lies, scope of work, etc, are completely false and welcome any one to view the file. As a result of non-payment of the balance due, American Roofing & Sheet Metal, Inc., has taken the required action to protect its interest. American Roofing & Sheet Metal, Inc. is proud to be affiliated with Angie’s List and welcome any guest to inquire regarding this single issue."