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American Roofing & Sheet Metal Inc
Asphalt Shingle Roofing - Install or Replace, Asphalt Shingle Roofing Repair, Roof - Clean,
About us
The company philosophy - Commitment to Excellence - is incorporated into every aspect of the business, including hiring quality representatives, using superior product, and guaranteeing excellence in workmanship. These traits have help forge American into the most recognized name in the roofing industry. Additional contact name - Pierre Aarons. Additional email - [email protected].
Business highlights
Emergency services offered
28 years of experience
Services we offer
Residential and commercial installation and repair of tile, metal & flat roofing., shingles
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.37 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 43% |
Showing 1-7 of 7 reviews
Troy R.
May 2014
after they cleaned up beautifully and left. They arrived on time and worked until the job was finished without even taking a break.
Paulette G.
Dec 2013
Due to incompetence on the part of my siding contractor, I had to reschedule the roofer more than once. They were very understanding and worked with me on the dates.
Once we got situated, I was told that they would be here on the 25th of Nov. The materials were delivered, but no workers showed up. I had to call the company rep, who told me that they didn't have a dumpster. He didn't explain why no one had contacted me to warn me of the delay.
Workers showed up on the 27th. Workers were great! Got right to work. Were polite. Put up with me getting all up in their business with great patience. (My husband is in Afghanistan and Skype's in to see how things are going. He also LOVES photos!!) One of the guys took my phone, with hubby, and showed him what was going on all over the roof.
It was a WINDY day and when I expressed concern about trash blowing all over and into the neighbors yard, they started cleaning up as they went along. Maybe not as efficient, but they were very responsive, in great contrast to their management.
Eventually their crew chief, Angel, showed up with a random female and another man. The woman told me that Angel owned the company - not even close. Then she climbed up on my roof and sat there watching the guys work. When some trash blew off of the roof, she told me to pick it up and put it in the dumpster. She said that she was with the company. It turns out that she was not.
The job was finished in a day.
A few days later the rep and the foreman came over and looked over the finished job. The foreman, whose name escapes me, was very professional. He found a few stained shingles and the crooked vent line and arranged to send someone back to fix them. No fuss, no muss.
Once that was done, the GAF (manufacturer) rep came by the house to look over the roof for their warranty.
During this closing process, I asked, several times, about the wind mitigation form that I would need for my insurance company. The representative said that it was all set. Not a problem.
The day he came to collect payment, he told me that he did not, in fact, have the wind mitigation paperwork at the time, but he would when he came to my house. This form is an important part of the contract that was agreed to. He did not bring the form. He gave me the excuse that only the owner could fill it out and he would have to bring it to me later. Essentially, I feel like I was strong armed into paying for an incomplete product. One that I was talked into buying, at an additional cost of $400+.
I agreed to pay for the roof, but told him that I expected the document by the end of the week. Which gave the owner 4 days to fill out the form. I didn't hear from him until @1600 Friday, that, essentially, I would not be getting my document until it was convenient for the owner. He would get back to me on Monday.
It is now 1300 on Monday. I have called twice. My calls have not been answered, nor returned.
This contract has been paid for, but not completed.
**Full disclosure, my deposit check bounced, as I accidentally wrote it on my daily expences account, rather than my home renovations account. As soon as I noticed it I contacted the company, on a Friday. They didn't return my call until Monday, when I was told that their bank had assessed them a $7 fee. I had already contacted my bank who let me know that the check had already cleared by that time. The 8th, the Friday that I noticed the problem. I was then harassed by Vicky, in the office, who claimed that the check was not cleared and charged me $30 for the check not clearing. I was very careful to write my payment check on the correct account, which they had no trouble cashing within two days of receiving it - still without having completed the terms of the contract.
Once we got situated, I was told that they would be here on the 25th of Nov. The materials were delivered, but no workers showed up. I had to call the company rep, who told me that they didn't have a dumpster. He didn't explain why no one had contacted me to warn me of the delay.
Workers showed up on the 27th. Workers were great! Got right to work. Were polite. Put up with me getting all up in their business with great patience. (My husband is in Afghanistan and Skype's in to see how things are going. He also LOVES photos!!) One of the guys took my phone, with hubby, and showed him what was going on all over the roof.
It was a WINDY day and when I expressed concern about trash blowing all over and into the neighbors yard, they started cleaning up as they went along. Maybe not as efficient, but they were very responsive, in great contrast to their management.
Eventually their crew chief, Angel, showed up with a random female and another man. The woman told me that Angel owned the company - not even close. Then she climbed up on my roof and sat there watching the guys work. When some trash blew off of the roof, she told me to pick it up and put it in the dumpster. She said that she was with the company. It turns out that she was not.
The job was finished in a day.
A few days later the rep and the foreman came over and looked over the finished job. The foreman, whose name escapes me, was very professional. He found a few stained shingles and the crooked vent line and arranged to send someone back to fix them. No fuss, no muss.
Once that was done, the GAF (manufacturer) rep came by the house to look over the roof for their warranty.
During this closing process, I asked, several times, about the wind mitigation form that I would need for my insurance company. The representative said that it was all set. Not a problem.
The day he came to collect payment, he told me that he did not, in fact, have the wind mitigation paperwork at the time, but he would when he came to my house. This form is an important part of the contract that was agreed to. He did not bring the form. He gave me the excuse that only the owner could fill it out and he would have to bring it to me later. Essentially, I feel like I was strong armed into paying for an incomplete product. One that I was talked into buying, at an additional cost of $400+.
I agreed to pay for the roof, but told him that I expected the document by the end of the week. Which gave the owner 4 days to fill out the form. I didn't hear from him until @1600 Friday, that, essentially, I would not be getting my document until it was convenient for the owner. He would get back to me on Monday.
It is now 1300 on Monday. I have called twice. My calls have not been answered, nor returned.
This contract has been paid for, but not completed.
**Full disclosure, my deposit check bounced, as I accidentally wrote it on my daily expences account, rather than my home renovations account. As soon as I noticed it I contacted the company, on a Friday. They didn't return my call until Monday, when I was told that their bank had assessed them a $7 fee. I had already contacted my bank who let me know that the check had already cleared by that time. The 8th, the Friday that I noticed the problem. I was then harassed by Vicky, in the office, who claimed that the check was not cleared and charged me $30 for the check not clearing. I was very careful to write my payment check on the correct account, which they had no trouble cashing within two days of receiving it - still without having completed the terms of the contract.
April H.
Dec 2013
I was not happy with American Roofing. The job, as of today, is still not complete. When they did the roof, they never replaced the boots on the roof, they are still the old boots. I was charged an extra $200 for wood, that they never even used to replace the wood in back of my home. They tore up my landscaping, and they left a few tar stains in my driveway that I can't get up. I spoke to the owner, who claimed that they put new boots on the roof, but I sent them pictures showing them that they were old boots. I was told they had pictures of the new boots, but they have not sent me the pictures that they claim to have. Last week, the owner was supposed to come out to compare his pictures with the work, and also to pick up a check, but he never showed up. Now they are saying they are going pursue taking my home for non-payment, when they are the ones who didn't show up to collect the check. I was also told that they do not sub-contract work the job, and that they have their own workers, but I found out, after I signed the contract, that they do not have their own workers, that they do sub-contract the work. If I could grade them a 'double F', I would. I would not recommend them to anyone.
Response from American Roofing & Sheet Metal Inc
"Permit was pulled on 11-7-2013 and work commenced on 11-20-2013. On 11-27-2013, Hillsborough County Building Dept. inspected the roof for code compliance and completion and it was approved and finaled by the county. Ms. House did call complaining of that we used old lead boots, we did not put the ridge vent across the top like she had previously ( this was not standard practice or required ) and that there was tar stains on the roof. I had our superintendent go check these issues out. We did determine these were issues and I had them corrected immediately. Another factor in performing the work and completing it in a timely and efficient manner was that Ms. House woluld not allow us to work on certain work days or times. This prevented us to accomplish our work, cleanup and quality audit surveys as we regularly do. The lead boots were new, not used or old, (pictures can be provided) the ridge vent was added to meet her aesthetic wishes (Not required under codes or Manufactures recommendations ) and all stained shingles were replaced. As for Ms. House’s complaint about the rotten wood. When I spoke to Ms. House regarding the rotten wood, I immediately ask for our superintendent to go and investigate. It was concluded that in fact, the wood was not replaced on the back of the house where the broken gutters were hanging. We scheduled this to be corrected and completely inspected for quality assurance. The stains on the driveway were minor however, they were legitimate and was cleaned. We have no knowledge of any broken plant to date and therefore, I cannot address this issue. On December 14, 2013 Ms. House received a Notice to Owner from our vendor. This is normal practice for the protection of the home owner and required by State Law. No lien was ever even spoke about since we as a standard practice in our company we do not required final payment until the work is completed to industry standards and open items that are legitimate are completed. ( a copy of this notice can be provided) As to the Subcontract crew, it is not often, however based on the work load, we do sometimes hire qualified subcontractors to perform work when we are backed up. In this case, we did start with a sub that has done a lot of good quality work, but after we saw the scope of work (3 layers of roof) we decided not to use them for this particular project. The crew that did the roof replacement was one of our year round crews that are on our payroll and work for us full time. As to the additional 200.00, this was a mistake on our part and it has been credited Copies of pictures and back up documents are available and we will be happy to forward copies as required."
Denise L.
Sep 2013
We hired American Roofing and Sheet Metal to replace our damaged roof. We had already planned a vacation when the roof began leaking causing water damage to our ceiling. I advised them of our problem and they immediately sent a crew out to tarp our roof to prevent any more damage until we returned from out of town. When we returned, they immediately began the roofing job and were done in a timely manner. Their staff was very professional and prompt to answer any question that we may have had. Even the owner, Albert Docobo, came by to personally inspect the job. I would definately use them again.
Zoila R.
Apr 2013
We were very impressed and would definitely hire them again.
Torra W.
Mar 2013
Call company and left message for service.
Company called back "3" days later.
I was told he only handled complete roof replacement NOT repair.
He refused to come out and inspect my property unless it was to replace my roof.
Well.................I'm not an expert in the feild of roofing!
I explained my insurance company wanted the roof inspected by 4-5 seperate companies and would pay for the inspection.
He declined and said someone who handles repair would contact me!
No contact from anyone at this company.
Maybe their too busy!!!!!
Company called back "3" days later.
I was told he only handled complete roof replacement NOT repair.
He refused to come out and inspect my property unless it was to replace my roof.
Well.................I'm not an expert in the feild of roofing!
I explained my insurance company wanted the roof inspected by 4-5 seperate companies and would pay for the inspection.
He declined and said someone who handles repair would contact me!
No contact from anyone at this company.
Maybe their too busy!!!!!
Response from American Roofing & Sheet Metal Inc
"Member call our office on 7/16/2012 for a roof inspection/repair. She was told that the earliest we could get there was 2 -3 weeks because we were completely book up. She said that she would call someone else and and she was thanked and told if she could not find someone else sooner, to call back and we would see what we could do.We never heard back until now when she filed this review. Based on other reviews she file on the same day and and almost 9 months later, I cannot understand why she filed it."
Angioletta H.
Jul 2012
The sales man had come to my house since the month of May and knew that I was in a hurry to have the work done because he had seen that every time it rained the Florida room would flood, and assured me that the next day he would have let me know when they would do the work. He did not call me, and American Roofing did not protect my flat roof from flooding. On June 22, 2012 there was a storm and we had more than 24 hours no stop heavy rain and wind. I sent an e-mail to the sale man asking him to let me know when they were coming and to cover the leaky part of the roof in the meantime. I also called American Roofing office but I was not allowed to talk to the contractor Mr.Dacobo. The sales man called me and informed me that that they would do the work on Friday, June 29, 2012. Nobody showed up on Friday and that same morning the sales man informed me that the crew would come on the next Tuesday, July 3, 2012 He also sent me an e-mail I replied to. After I had signed the contract his attitude had changed. I found out that, on June 25, American Roofing had cashed my check. always been assure after we had agreed at the last was signed after a few weeks On Monday, July 2, 2012 I called the City of St. Petersburg and I found out trhat American Roofing had not applied for the permit yet. Very upset I called American Roofing Office and I demanded to talk to Mr. Dacobo, who said he knew nothing and asked me to deal only with him American Roofing applied that same afternoon for the permit, and with Mr Dacobo approval the sale man sent me an –email rejecting what I had said and with my e-mail Mr Dacobo called me only late at night and they did not start the work the next day. The work started on July 5, 2012 . and came 3 days. The permit did not include the sun tunnels . O July 10, 2012 they a Contractor hired by American Roofing started installing soffit and the aluminum fascia, but I left before he did the job. On July I received by the Crew man an e-mail requesting the payment of $ 8,193.00 . The sun tunnels amount of $ 1,190.00 had been deducted. I replied contesting the plywood amount and made some requests. Mr. Dacobo sent me an e-mail with an invoice of $ 8,113.00, but still incorrect because he increased the number of plywood sheets to 10 and deducted only 2 of them . He also staed that if I was not going to pat before Wednesday August, 1, by 5 pm H would have his attorney file for a lien on my home. I replied that less than 8 plywood sheets were used and reminded him that I was entitled to 2 free sheets by the contract and by 2 additional by his e-mail.
Response from American Roofing & Sheet Metal Inc
"On May 18th, the customer contacted our office via our internet site for an estimate on her home. She was contacted for an appointment and my salesmen met her on May 21th 2012. On June 19th 2012, the customer signed a reroofing contract with my salesmen. The contract was very detailed and she signed and initialed all parts including the Scope of Work which was very detailed. At that time, Tropical Storm Debbie had just formed off the coast of Mexico. She was advised that we were, at that time, approximately 2 weeks out on the schedule. The storm formed and headed our way with several inches of rain and heavy winds. As a result of the storm, we were delayed several days and she was informed. She contacted me, and demanded that we either start her roof or cancel the contract. After talking with the customer, she was completely unreasonable and wanted to cancel the contract. I finally decided that based on my conversations with her, it would be best to refund her money and cancel the agreements. When I contacted her to advise her that I would refund the deposit, she refused to cancel. I advised her that she was the one requesting to cancel, and that I would be happy to have her deposit delivered to her home. I finally agreed to fulfill our contract under the condition she understood the schedule delays. On July 5th, (2 days late of our original commitment even with the storm) we started the reroofing of her home. Conditions of this home were probably one of the worst I have seen. The house was missing shingles, wood rot was throughout the house, the flat roof had been covered with a blue tarp to prevent the water from leaking into the house (this tarp had been installed several months prior to her contacting us), the wood fascia was rotted etc. Pictures of the house prior to starting are available to be view by any guest of Angie’s list as well as all documentation in the file. Lastly, American Roofing & Sheet Metal, Inc. completed the customer’s reroofing with the highest of standards in the industry. We even did work that was not a part of the contract in order to complete the job to the highest of standards. All the accusations made by the customer regarding permits, lies, scope of work, etc, are completely false and welcome any one to view the file. As a result of non-payment of the balance due, American Roofing & Sheet Metal, Inc., has taken the required action to protect its interest. American Roofing & Sheet Metal, Inc. is proud to be affiliated with Angie’s List and welcome any guest to inquire regarding this single issue."
MAYME V.
Feb 2012
They were properly licensed and provided me with a contract. When they did the work, they pulled a permit from the county. They were just all around professionals. The crew worked well together and completed the task timely. Nobody raised their voices. They were neat, put tarp around the home when they removed the shingles and treated my home with respect. When the shingles were delivered, they were here to accept them and make sure they were correct and correctly installed. They were upfront and honest about cost related items and I didn't have to negotiate because the contract was clear and concise. They took pictures of the roof throughout the progress and the pictures were submitted to my homeowners insurance company to make sure they were complying with their guidelines.
I have also received follow up calls from Albert who wanted to make sure there wasn't any issues with the roof. He advised someone would be out around March or April to inspect the roof and make sure everything is still good.
I have also received follow up calls from Albert who wanted to make sure there wasn't any issues with the roof. He advised someone would be out around March or April to inspect the roof and make sure everything is still good.
Licensing
State Contractor License Requirements
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FAQ
American Roofing & Sheet Metal Inc is currently rated 3.3 overall out of 5.
American Roofing & Sheet Metal Inc accepts the following forms of payment: CreditCard
Yes, American Roofing & Sheet Metal Inc offers free project estimates.
No, American Roofing & Sheet Metal Inc does not offer eco-friendly accreditations.
No, American Roofing & Sheet Metal Inc does not offer a senior discount.
Yes, American Roofing & Sheet Metal Inc offers emergency services.
No, American Roofing & Sheet Metal Inc does not offer warranties.