AC guyz

They came for the maintence of my 2 units and we discovered that my 16 yr old unit was on its last legs They explained everything and we researched together the best unit for replacement The team came removed the old unit installed the new in one day Very polite and professional

We had a terrible experience with this company. It has recently changed it's name. Their name at the time they completed our business was Harrell Home Services. Our unit was not installed to code despite the technicians returning several times at the time of installation. The unit did not pass the county inspection. Despite repeated appeals for assistance to the company, it took over a year to finally have the repairs made so that the unit could pass. During that time our calls were not responded to, and we were even cursed at by an individual over the phone when we called to advise that the county inspector had not passed the unit. We would never do business with this company again and can't recommend them to others.

We bought our expensive Maytag air conditioner from Harrel’s. Now it is called AC Guys. We were told it was a very good unit and would give me years of service. I was also told it came with a 10 year parts and labor. They said I would not have any out of pocket expensives outside of my system checkups for 10 years. How could I go wrong? A unit that cost much more then anyone else’s. But, no repairs I needed to pay for ten years. The unit stopped working in 24 hours. Bad weld joint on the unit hookup caused the gas to leak out. Bad workmanship. Okay. They fixed it free. Then almost a year later. The unit broke again. Not covered by warranty. Huh ? Okay. That was like $385. Should have challenged it then. 05/23/2017 Now a year later. It has broken again. Bad fan motor. Surely that is covered by the warranty. Nope. There goes $487 out of my pocket. So. Their very expensive units don’t work any better then anybody’s eles’s units. And their warranty is not any good. They find a way out of it. I am locked in now. Making payments on a unit I really cannot afford to make right now. My advice to anyone getting ready to conduct business with them is to run away. If you already have a unit. Be careful. They have a price sheet they use for everything. It is priced way to high. One more thing. If you decide to deal with AC Guys, go to Best Buy and get one of those 1 room portable air conditioners like me. Your going to need it because they never have the parts to complete the repair even though I have the main unit they are pushing to everyone. They come back the next day. 05/25/2017 9am. Called service number and talked to Jill. She says labor is covered only for one year. Parts are covered for ten years. And the labor to install a fan motor is $487. I told her that price is excessive and asked her to check the price again. I am also pointing out now that the original salesman was less then truthful about the warranty at the original time of sale. 05/25/2017 09:30 Okay. Talked to Jill. Now the price is $336. That’s all labor. Again. Be careful when dealing with AC Guys if you have to deal with them at all. Tech is suppose to be out sometime today. We will see. 05/25/2017 10:00 Melany called from AC Guyz. She informed me Shawn with me here in one hour to install part. 05/25/2017 11:10 Tech is onsite and replaced fan motor. I was charged $336 for installation of the new motor. I think that is still excessive. But, what else can I do. We will see how long it runs now. Attached is a picture from their last visit. They did not even finish putting the cover back on the unit when they were done.