Brian's Plumbing and Sprinklers, INC
About us
Brian's Plumbing and Sprinklers is a Florida, State-Certified, Licensed & Insured Plumber and Lawn Sprinkler Contractor. We have been serving South Florida for over 2 decades, and offer 24 hour emergency service in Broward and Palm Beach Counties. We service both residential and commercial customers, with permits, when necessary, from minor repairs up through complete bathroom fixture change-outs. We flat rate price all jobs for you in advance. There are no hidden costs, no travel charges or trip charges are added to the estimates we give. We work with all insurance companies, realtors, landlords, and property managers. No job is too big or too small. Our Plumbing Division is available to repair, replace, or install all bathroom/kitchen fixtures; clear, clean, repair, replace all sewer lines and drain lines. Our Lawn Sprinkler Division provides services including repair and replacement of: pumps, time clocks, check valves, indexing valves, solenoid valves, sprinkler heads, suction lines, water lines, and duck floats. We re-route lines for new pools, patios, landscaping, and driveways, as well as design and install new sprinkler systems. We are family-owned and operated, and technicians are available around the clock to answer your questions when you call. We can schedule your free estimate or service call around your work schedule. We are flexible and prompt. Licensed Plumbing & Lawn Sprinkler Contractor CFC057178 Call anytime for a FREE ESTIMATE !!! We are open 24 hours 7 days, including holidays for your convenience. We appreciate your business!! Thanks again to all our "Repeat" customers!!
Business highlights
Services we offer
Kitchen & bathroom fixtures-repair, leaks & lawn irrigation., replace & installation. Repair & installation-water heaters
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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78% | ||
0% | ||
0% | ||
0% | ||
22% |
Thank you Brian & Dan!
******************************************REBUTTALL TO PROVIDERS RESPONSE******************************************************
I am appalled by the provider's response. They failed to take any responsibility for my claim. Not only have they denied any wrong doing; they lied and made false accusations, which I will prove with the attachments submitted in this response. I am now completely sure this was not a mistake of any sort, but that I am dealing with dishonest people. Please do not let the provider's and quot;warmand quot; introduction lead you to believe they are a wholesome family business. They may have been at one point, but based on the lack of customer service, irresponsibility and false accusations, I can assure you they are not!
First off, the provider states that when my drain backed up after a week and I called them back, and quot;we did NOT charge the customer.and quot; I have attached a company invoice that states and quot;2nd stoppage at this unit in a weekand quot; and quot;cleared main line stoppageand quot; and CHARGED me $125.
Second, they state that when the plumber and the owner met with me after I contacted them regarding my dissatisfaction, that the plumber and owner discussed what the job description was...At this meeting, the plumber stayed quiet and did not say a word regarding what he told me originally. The owner, who was not present at any of the original calls, did all the talking- obviously saying that they were not supposed to replace the entire drain.
Third, they mentioned and quot;customer signed [invoices], and was satisfied with the work, because the problem was solved.and quot; I signed because they responded and did work. I would not know if the problem is solved until some time passed!
The most blatant lie on here is and quot;The customer had already mentioned that he couldn't afford all the repairs, between his home and the rental property, so we made the decision to do it for freeand quot; and and quot;customer said he did not have that much money at the time.and quot; They they did not do ANYTHING for free! This provider has slandered my name, as if they did some type of charity work for me. NOT ONCE, did I ask for any discounts or mention that I have any type of problem paying for anything. Thankfully, I happen to be doing well financially and would never have said that. I have multiple properties and have ZERO debt, other than a mortgage. They are the and quot;professionals.and quot; They and quot;diagnosedand quot; an issue and made the repairs. I paid them immediately every time. They did NOT end up solving my problem and now have made false accusations (which they will respond to).
Next, the provider states that they took pictures and provided me with a section of the and quot;damagedand quot; PVC fitting. They state and quot;the customer doesn't know what happened to it.and quot; I know exactly what happened to it, they brought and gave me the fitting. AND if the plumber happens to remember, which I now doubt.....I told him, that I was no plumber, but that it does not appear that there is anything wrong with that fitting, that could have cause my drain to back up! Yes, I did throw the fitting out. In retrospect, I should have kept it, to prove myself right.
Also, they mentioned that if I was so dissatisfied with them, why would I use them again after the incident... well, I called them
I was quoted $660. When I mentioned that I was an Angie's List member, they knocked off 10%. I agreed and they scheduled an appointment for the next day. Again they accommodated my schedule and finished their work in time for me to review and understand what work had been done. They found a two additional problems with the system, but fixed them without charging me any extra. Class act :-)
I will be using them again.
"I just realized that my response to this review never posted. After reviewing the invoice, and checking the log, I have noticed that the customer is mistaken. This was an emergency call that we squeezed in late on a Friday. The customer complaint was that water was shooting up in the air and hitting his house. I told the customer that we would get there as soon as we could, and when he asked how much, I told him approximately $ 125 plus parts by what is sounded like over the phone. I wasn't sure at that point if it was a broken line, or broken head, or broken valve, but the prices are quoted the same way. The customer sounded anxious, so I got someone there as quick as I could. When the technician arrived, he found a solenoid valve that was chewed off by the customer's dog. He had the exact part on the truck to replace it with. I am pretty sure it took longer than 3 minutes to drive there, investigate the problem, shut down the water to the house, take off the old valve, find the new valve on his truck, install the new valve, turn the water back on, turn the sprinkler system back on, make sure it was functioning properly, write the invoice, and write down the customer's credit card information. The new part was $ 10.00. We charged the customer $ 135, not $ 165 like he wrote here in his comment. I have the invoice available, with the customer's signature on it, acknowledging he was satisfied with the work. He thanked the technician for getting there so quickly. We ran his credit card for $ 135, and then he called his bank and told them it was an unauthorized charge, so for 4 months, they gave him the money back, until his bank checked the invoice and realized it was authorized. We charged him exactly what we quoted. It seems to me that when he realized how easy the repair was, and how inexpensive the part was, he was annoyed he couldn't figure out himself. When the customer initiated the charge-back with his bank, I tried to call him many times. At first it just went to voice mail, and I left several messages. Then he finally picked up the phone and started cursing at me. I had Brian drive by the customer's house to make sure the valve was still ok, thinking maybe something happened to it, and that's why he got so angry, but the valve was still ok. The customer never did call me back, or email us, or send a letter, so to this day, I have no idea what the problem really was. His comment has the wrong amounts and times listed. Everyone we discussed this with, including his credit card company, have agreed that $ 135 for parts and labor, late on a Friday, for an emergency call that we squeezed into the schedule, that matched exactly what we quoted, was a fair price."
"Thank you for such a wonderful recommendation. We are glad you were pleased with the service, and we look forward to serving you in the future!"
"Thank you for your thoughtful review. It has been a pleasure serving your family's plumbing needs. We appreciate your business!!"
"I would like to thank this client for taking the time to write such a thoughtful review, and to also express my appreciation for nominating us to the Happy Page! Thank you for your business, and we look forward to serving your plumbing and remodeling needs in the future."
"Thanks for writing such a positive review! We look forward to serving your plumbing, remodeling, and lawn sprinkler needs in the future. We appreciate your business."
Licensing
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