Universal Collision Ctr

I would recommend that people pass getting their repair at Universal Collision Center due to poor efficiency, quality, and customer service:
Efficiency.  Someone struck and cracked my front headlamp well as well as damaged my bumper while parked.  The whole unit needed to be replacement at a cost of $2000.  I filed a claim with a $1000 deductible.  It took about ONE MONTH for the to complete this rather simple repair of switching out a lamp well.
Quality and Customer Service.  Approximately one month after the repair, the same headlamp failed.  When we approached Universal Collision Center, they said that it was their problem and that we were responsible.  I found it very peculiar since it was the same headlamp they repaired. When I did a literature search on LED lights, I found their average life span is an impressive 50,000 hours, which is well bellow the car's usage.  
After refusing to correct an obvious oversight either in repair or, at the very least, assessment of what was damaged in the collision, I took the car to Tires Plus.  They procured and installed the light for $250 at my expense.
Please take the above experience in consideration when reading the guarantee sent to me after the repair:  "Should you experience the slightest problem with any aspect of the repair...please notify us immediately and we'll take care of it. Believe me, Jessica, your satisfaction means more to me than anything else that happens here.  All our repairs carry a comprehensive warranty designed to deliver total satisfaction and protection for you. Enclosed you will find your completed warranty."

unknown

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After 10 days repairs were completed and was an excellent job. Paint was well matched and looks like new. There was a blemish on front hood from a tree dropping and road dirt on painted wheel cover and missing button clip in wheel well, but all were taken care of without delay or problem. I would go there again.

unknown

Someone hit my car and the bumper needed to be replaced. I chose this place because it has good reviews but I was very disappointed. First they replaced it with the wrong bumper which didn't fit and it ook over two weeks, then I have to wait for over a month for them to order another bump and get it ready. By the time the job was done it took over 2 months. Two months just to fix a bumper! Really disappointed.

unknown

Finally another provider documented that the damages could not be repaired and our insurance company had to TOTAL the vehicle - an Avalanche truck that was previously in perfect condition and only a few years old. Universal Collision was rude throughout the ordeal and never apologized.

Car looked beautiful. It took longer than I was originally told, but they were very good at keeping me informed. The problem was due to backorder on parts.

They have very good customer service. There was a bit of a time delay, but they were very good about keeping informed. There was a small problem when I got at home but I called them and they fixed it right away. It looks very good.

Awesome job start to finish! The staff was most professional and friendly. Provided updates via email. Not only did they finish quicker than expected, but at a lower cost too. Quality work, wonderful staff, and a great price, what else is there to say? Honda A

Very smooth experience after having a fender bender in my Civic Si 2012. Was directed to this garage by Progressive and was able to drop it off that day. They did an excellent job and kept me informed throughout the process. Very satisfied!