Smith's Appliance Repair

Pat & Melissa are lifesavers! They found the replacement part after the first repairman told me it was no longer available/ no longer made, and a new machine was needed. They got us up & running in no time. Lifesavers!!!!

Excellent!

Great, Fixed problem with burned out wiring.

Great! Very conscientious!

Awesome. Very pleased.

It went great. He had done some warranty work for me previously and was very impressed. Didn't hesitate to call him when I had another repair.

Very well. Patrick was friendly and explained everything he was doing. Was on time for the appointment and competed both repairs in about an hour. Both appliances working again.

Thech arrived and quickly diagnosed the issue. Discussed resolution options, and solved the issue.

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I had initially contacted Smith's appliance and was told they were going out of town for the week. They offered to give me names of other appliance repair people who could perform job for them but since my repair was not time sensitive I told them I would wait until they returned. Three weeks later, when I had not heard back from them, I once again called. They were most profusive in their apology that my name had somehow been left out of their return call list. They not only came the same day but also called and were able to come 30 minutes early. While repair was initially only for replacement of broken dishwasher gasket, while there, he also looked at the cracked gasket on a small freezer and recommended given the age of the freezer it would probably be too expensive to replace. Also looked at washing machine that leaks and identified a problem that would require a plumber repair.

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Mr. Smith has to be the most professional gentleman I've met in years. My husband travels out of town a bit which leaves me frustrated and scrambling when small things go wrong at home. The ice/water dispensers in the refrigerator quit working properly weeks after the warranty expired (naturally). I found his service listed here and know why he is rated so highly. He was on time, friendly, quick to repair the issue, even gave me pointers on how to prevent future breakage and left my kitchen cleaner than when he arrived. While I was taking my dogs outside Mr. Smith had pulled out the refrigerator and swept and mopped behind the thing, a task not in his job description or expectation.

He knew his business. Everything worked fine afterwards.

|Went great. I will use him again.

THEN ANOTHER CALL ABOUT ALL THE WATER COMING OUT. HE CAME AND PULLED THE REFRIG OUT. UNFORTUNATELY THE FLOOR UNDER THE REFRIG WAS SOAKED AND GAVE WAY. THE REFRIGERATOR WAS LEANING BACKWARD IN THE NEW FOUND HOLE IN THE FLOOR. HE REPLACED THE ICEMAKER AND LEFT. SO WE HAD A NEW ICEMAKER (WORKING NICELY) A TIPPED REFRIG AND A HOLE IN THE FLOOR. HE DIDN'T SEEM TO CARE THAT WE WERE IN TROUBLE. HE OFFERED NO SUGGESTIONS OR IDEAS OF WHAT TO DO OR WHO TO CALL. | |I KNOW THAT IT WAS MY PROBLEM AND IT IS NOW REPAIRED. I WAS JUST ANGRY - BUT IT IS OVER - AND I HOPE THE PROCESS WE WENT THROGH IS ACCURATE - AT 80 MY MEMORY ISN'T AS GOOD AS IT USED TO BE. IN RETROSPECT I WONDER IF HE WAS TAKING ADVANTAGE OF SENIORS. |BY THE WAY - IT IS A PAY ME NOW OPERATION - AND DOES NOT TAKE CREDIT CARDS |THIS CULD BE A PROBLEM FOR SOME.

Mr Smith appeared on time and carefully did the diagnosis and repair.