Founded 1983 • With Angi since November 2010
Service Provider ResponseThank you so much for taking the time to write a review. We enjoyed working with you and hope you are able to enjoy your vinyl glass sunroom for many years to come!
Service Provider ResponseFirst, let me say we are sorry for your experience. Unfortunately, we have no record of any calls or correspondence from you. I have checked all of our emails from Angie's List and there is no one by this name in our inbox. We are located in Tallahassee, FL and you are located in AL. We have worked a 60 mile radius around Tallahassee for the past 31 years and this leads me to believe you may have contacted another vendor in your area and not NRG Industries, Inc in Tallahassee, FL? We have staff trained to answer calls and schedule appointments for our sales staff everyday of the week. We welcome your call our phone number is 850-224-7433 and I would be glad to help you find a service provider in your area.
Service Provider ResponseThank you for taking the time to review us! We hope you find your vinyl siding easy to maintain. Please keep us in mind for any future projects and enjoy never having to paint both of those units again! . William Strickland
Service Provider ResponseUnfortunately I do not remember this particular occurrence, typically I give 5 or more estimates a day but apologize for giving off the impression that I was too busy to explain our windows in detail. On some days my schedule may be full, but in no way was my intention to rush through the appointment. NRG has been serving customers for the past 31 years, helping them make educated decisions on purchasing products that fit their individual needs. We also pride ourselves in servicing what we sell even after the project is completed.
Service Provider ResponseIt is unfortunate that Mr. [member name removed] allowed five years to pass without notifying our office of his grievances. Had he notified us we would have been able to take a proactive stance and rectify the issues at the time of construction. It has been our experience that no one benefits, not the customer nor the company if we are unaware of issues when they occur. Upon seeing the review we contacted the homeowner immediately to better understand the issues which he states occurred during the time of installation. Our contract details a major renovation for Mr. [member name removed] in his master bathroom and his hall bathroom. The work to be done included total demolition of both bathrooms, custom shower doors, custom tile, custom tub, custom counter tops, new toilets, moving of shower drains, new fixtures, vanities, mirrors, sheetrock, and painting. According to Mr. [member name removed] review his first issue dealt with permitting, upon inspecting the file we see all plumbing to be performed on the job site was permitted and there was a final plumbing inspection passed by the city building inspector. The second issue was with the type of material used , the homeowner states we used “cheap metal pipes” metal does tend to cost more than PVC and again all the plumbing work passed building code and inspection by the city. Thirdly, NRG is privileged to have our own skilled employees some of them have been with us for nearly 20 years. On some of our job sites we do utilize licensed and insured reputable subcontractors who specialize in certain aspects of our remodeling projects. Our response to this review is as follows, it is difficult for any company to do something about a problem they are unaware of. Typically, If the workmanship is not up to a customer’s standard they notify us during the construction process so we can address any issues immediately. Unknowingly, we were paid in full at the completion of the project and the customer was unhappy. In this unfortunate situation, we heard nothing from him until 5 years after the completion of the project when an Angie’s List review was posted. NRG has been in business for 31 years and we can assure you performing substandard work and using substandard materials have not been the catalyst for our longevity. At the same time we can also assure you we like all other companies have made mistakes in the last 31 years of serving consumers. The difference between the two scenarios is learning from our mistakes by listening to our customers when occurrences arise, and working toward customer satisfaction that we strive for daily.
NRG Industries Inc is open:
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
NRG Industries Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
Yes, NRG Industries Inc offers eco-friendly accreditations.
No, NRG Industries Inc does not offer a senior discount.
NRG Industries Inc offers the following services: Siding, window replacement, screen rooms, glass sunrooms, vinyl glass sunrooms, kitchen & bath remodel.
We offer all wood cabinets, epoxy finished, dove tail quiet close drawers, quiet close door hinges at the best market value! We have dozens of factory cabinets available in multiple colors. We also posses the software to design any custom cabinets to match your exact desires! Call C&C Home Maintenance and allow us to design and install your cabinets today! And when you purchase cabinets from us, we will install your appliances ABSOLUTELY FREE! (We do accommodate full bathroom and kitchen remodels.) https://www.facebook.com/ccwoodworking.net
Your home is your biggest investment, and as such, should always be kept in pristine condition. Easy painting and carpentry projects in your home can raise your resale value with little investment on your part. When you simply don't have the time or the energy to work on enhancing your house, a skilled aide is only a phone call away. Here at R. Solution LLC , our objective is to make every Tallahassee, FL home beautiful with fast and affordable solutions. We would like to provide you with everything you need for your home or business improvements, including painting and carpentry solutions. Whether the job is big or small, we guarantee to consistently do it right the first time.