Mays-Munroe & The Sleep Center

Horrible service. I’ll NEVER, ever, buy here again. For 22 years I bought appliances from them with their big sales pitch being, “We are local and offer much better service than the big boys across the street.” I could have saved $150 to $200 “across the street” every time, but bought local. Less than four years ago I bought a refrigerator from them. Within 18 months the freezer fan motor went out and had to be replaced. It happened again 14 months later ($125 each time) and happened again eight months later. They told me the part had a one-year warranty, but not the labor. They tried to get GE to replace the unit but GE only offered a $350 credit towards another “lemon.” Mays-Munroe offered nothing, plus I went to the store three times to discuss. Every time they said, “We will call you tomorrow; that never happened.” Totally unacceptable, plus one employee was just flat-out rude to me. Big promises never delivered upon. I’ll shop “the big boys” next time.

Our original dishwasher (purchased from this vendor ten years ago) died. The tech from Mays-Munroe said the circuit board was fried and could be replaced, however, because of its age it might not work or it might be difficult to find (it should be noted that over 20 years ago, in a different city, we had a similar problem and had the board replaced, three times, before we finally got a new dishwasher.) So we went to Mays-Munroe to get a new dishwasher. The staff there was friendly, helpful, and pleasant. The dishwasher was ordered, at a competitive price, and delivered and installed within a couple of days We would highly recommend Mays-Munroe for all your appliance needs.

Bought a stacked washer dryer, was so pleased with product and service that 2 weeks later we went back and bought a new stove.

The best experience I have ever had in purchasing an appliance!

Badly. Still looking for service.

Disapointing. Worst washer I have ever owned.

Flawlessly!

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I used Mays-Munroe for appliance repair. They are not cheap but I don't remember the cost. I couldn't get a drink of water or ice out of the ice maker. They came and looked at it and said that I would need a new door. I didn't want to get a new door. My dish washer died, I had 2 dish doors and they died and they came and let the bad ones away and installed 2 new good ones. They sold me those too. They are very professional. They know what they are doing. I have done my appliances there. If a friend or a family member asked about them I would say "go there". They are not cheap.

They were friendly enough, but did not follow through even when working with the owner.

The service went well. I purchased the refrigerator on Tuesday and they delivered it on Wednesday.

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Everything went well. The only reason for not having all excelents was Everything costs more than you expect

Robert did the repairs on the washer and dryer, as he has done twice in the past. He is punctual, friendly, and very skilled, and a great source of information as to which appliances have the best repair records. His advice on the old Maytags: keep 'em.

Christine and Rebecca helped me select a refrigerator and a dish washer. I visited the store several times to look at my choices, and they were very helpful, cheerful, and patient. The refrigerator was delivered promptly and the dishwasher awaits a kitchen remodel.

I have done business with Mays-Munroe for thirty years. Mays-Munroe is a local store, family owned. I intend to do my part to keep it in business. It is a local treasure. Their prices usually meet anything a big box or the Internet might offer, and the personal relationship is easily worth any small difference in price.

I love the dryer and greatly appreciate the efforts of everyone at Mays Murnoe. I highly recommend them as a family-owned LOCAL business with a personal touch.

From scheduling call to repair and follow up all was very good.

Mike Munroe spent a good bit of time helping us select our new appliances. He asked us what was the most important feature we were looking for in regards to each purchase which was key in making our selection. He was pleasant and professional to work with and the appliances were delivered on time. We called them back regarding the bottom drawer of our GE Profile Electric Range...it appears to be crooked...and they have ordered parts to repair it and get it right. We have purchased appliances from Mays-Munroe in the past as well and will continue to do so in the future.

We had purchased several microwaves, refrigerators, a bed, etc., over the last 20 years from Mays Monroe and while the prices were never competitive, their service had always been great-including repairs. Prior services had been right at the store, but May Monroe moved their service facilty to another building across the street and it is no longer physically in the store.
I purchased a GE Convection microwave last December and one day the microwave just went out. I took this microwave to their repair center around 9/13/12 to be serviced. I was informed they would call me back and let me know what was going on. Almost a week later, I get a call saying the main board went bad and a new one would have to be ordered. Another week goes by, I don't hear from them. I call back and Mays Monroe informed me the part is in and I should have my microwave by the end of the week (9/26). I don't hear from them by the end of the week. I call back again (10/3) and I was informed the wrong part was ordered and they had to reorder the right part which should be in this week.
and quot;Ok, I need a microwave because you guys have had it for almost 3 weeks. (very rudely) You part has been ordered and you should have your microwave by the end of the week.and quot; I didn't want to get into an arguement over the phone because the person is only hired help.
I can tell readers this is my absolute last product to be purchased from Mays Monroe. The service is no where what it use to be and I hate to inform Mays Monroe they are not the only game players in town. I can get the same level of lousy service from their competitors and at least save some money.