Kitch-Encounters

"Thank you! Lance is pretty darn good at what he does at Kitch-Encounters! This was a great project, partly because the homeowner was great to work with, and partly because the "after" result was a big improvement on the functioning of the room! We can help with every aspect of a project, even if the work is not done by our company or our vendors. The plumbing connections and electrical work is not done by Kitch-Encounters - but we don't leave the homeowner to figure it out on their own somehow. We refer these parts of the project to crews who are experts and we work with them to plan and schedule the work. To complete this project several tradesmen had to work side-by-side. This process is what makes the completed work fit-together! Since this is always the case, we have a complete team of experts in their fields. We've worked with the same crew for years and we find that by doing the overall planning, we have a better than average chance of keeping on schedule! Mr & Mrs M. were really pleasant to work with and the result is another job that we are proud to have done! THANK YOU!"

"Not Us? : This Reviewer might have made a mistake? The review dated 10/2016. It is stated that the work was completed 11/2011 - approximately 5 years ago? That is a long time between completing the work and posting the review. Sadly, according to the homeowner the project went badly - I'm sure that I would be unhappy if even 1/2 of that occurred in my home! If the homeowner has other information to help identify the project and we would really appreciate getting those details. Please contact us by phone. NEITHER Kitch-Encounters, nor any of its affiliates, have any record for doing work for the person representing this review with the published name. With the information we have, I can honestly state: Kitch-Encounters did NOT do this project. This doesn't sound at all like the way we do business. We continue to have full faith in all of our associates and we encourage homeowners to keep us informed during and after a job that we are involved with. THANK YOU The staff at Kitch-Encounters is, at this time - 3 women and 1 man. We work with female clients, perhaps more frequently than men, that is not because of any bias, it is just how it is!"

"Thank you for the positive review. It is always a pleasure to know that we have pleased our customers. Lance is one of our skilled designers and goes above what is expected. As always, we hope to have the pleasure of working with you again!"

"This project was, indeed, an extensive one. I like this sentence best of all " End product is beautiful and exactly what we wanted." Yes, our installers are sub-contracted experts in their field. They are licensed and insured. They are independent businesses. We have worked with every one of them for many years. We are confident in the quality of their workmanship. Yes, we purchase products from manufacturers, companies that we have worked with for many years. Yes, sometimes mistakes are made, sometimes materials leave a factory that were not as specified, and schedules do require adjustment as a project progresses. That is the nature of construction. When the project "goes live" the coordination of the many elements of the job are under the eagle eye of our installers, our staff and above all or clients. We estimate a schedule based upon the expectation of nearly zero errors, nearly zero delays - and sometimes that is not the way it occurs. Kitch-Encounters takes the approach that if something is not right we fix it, if something flunks quality control we get that portion of the project re-done. All of our manufacturers, suppliers and installers understand that we are not done until it is right. If we pass along the information that we are given and situations change, then we have done what was needed and we have acted in good faith. Living in your home while construction is on-going takes enormous patience and flexibility...there is no other way to get it done. We are delighted when a long and difficult project delivers an end result that is beautiful and exactly what the homeowner wanted. Thank you to all of our clients who have given us feedback and allowed us the privilege and the opportunity to work with you to transform your space into something lovely and enjoyable."

"As always, we are pleased to hear feedback from our clients. Every project is important, not just to the homeowner, but to Kitch-Encounters too! Our designers strive to achieve the result that matches the expectation of the homeowner. It is really an art to make it all come together from so many possible options! The selection process is the key to getting it right. Open and clear communication and patience through the project are essential, we are glad to know that we have been able to help without putting on pressure! There are so many decisions to be made...and that is pressure enough for most every homeowner! In the end, our goal is to complete the job well, because it will outlast the entire design and installation efforts, and because you, the homeowner, make the final decision about our success!"

"How lovely to receive praise a year or more after we've completed a project! That means, to me, that our work has stood the test of time! What better compliment could we want? Thank you"

"Thank you for the report about how we did on your project! The pictures tell the story. A little up-date makes a big difference. You can get a great result with a careful plan - you don't have to replace EVERYTHING to improve the look and function of your kitchen. Yours looks GREAT! Thanks for putting the pictures up. A fabulous result, especially when everyone works together, is not hard to achieve! It is still construction and sometimes there are hiccups, I like that description! We will always do everything to create a project that meets the expectations of the client. That's the essence of our job. The most important part of the process is getting the details clear from the start, taking time to make selections and asking questions! The second thing that is vital is communication during the process! This client was really well prepared and worked with us throughout the process. This homeowner, like all clients, was part of The Team – Jay & our installers were the other part! Good Job Everyone ! Thanks"

"We really like what we do and that is why we are able to help homeowners and business owners get great results! It is a high compliment to be invited to do a second or third project in someone's home and we truly value the opportunity. Kitch-Encounters has several homeowners who we have worked with on one project after another, which is lot of fun for us. Every project is different and the time to completion depends upon how extensive the work and the materials selected, Kitch-Encounters does everything possible to minimize the disruption of the process. Our experience is a value-added feature - it is nice to know that it is appreciated. Thank you for your review, we have enjoyed working with you, as we hope you know!"

"WOW ! Of course, you know, we are thrilled that you are happy with the results. We like the results too! It is always a pleasure to work with homeowners who communicate well with our staff to achieve a great result. Naturally, we always do our best! Absolutely, we keep tabs of all aspects of our projects! Still, hearing from the owner of the home or office where we are working is important to our success. These projects were particularly interesting and fun to complete! Thank you for your kind compliments! We'll see ya again soon!"

"This project was fun to do! It is always nice to be able to blend new materials with existing cabinets and successfully get the client what they want! Matching existing cabinets, or getting a close match, is not always possible. When it works we are as delighted and the homeowner - we love to solve the puzzle! Kitch-Encounters has experience with nearly any situation that you can imagine; including repairs after water-damage, finding more space by using designs that are not "off-the-shelf," even adding in special features to accommodate the family pet! We appreciate every opportunity and we are pleased when our results provide what the home or business owner needs and wants! Thank you"

"It was a pleasure to work with you. Your feedback is appreciated. I am sure that you will enjoy your new kitchen for many, many years! You made great selections. Cambria's color, Bradshaw, is a contemporary classic that has a timeless look. We'll be here & ready to up-date your bathrooms, den ... laundry room... home office... just let us know! Thank you again."

"The comments above are wonderful to hear! This is the way we do business. You are our client - calling calling us when you have a question or a concern is absolutely what we want you to do! THANK YOU. It is a privilege to be given the chance to take care any problems that occur. This situation was easily corrected and even long after the labor and installation warranty we were glad to help. Communication between homeowners, who are in a position to see what is happening, and suppliers ( like Kitch-Encounters and our sub-contractors ) is the best way to achieve a great and lasting result. With time and usage material may adjustments: some of them are very minor and easily done, others may be more complex, but the only way a supplier can attend to these situations is by getting information from the homeowner. Our advice: Don't hesitate to ask, Don't hesitate to call, Don't hesitate to communicate!"

"The process of getting new countertops is as important as what you select for the countertop! Without the kind of careful attention to details, as described above, the result is left to chance. Countertops should not be a gamble. At Kitch-Encounters we always do our best to control every variable - and there are plenty of them - because the very best result is our goal. The staff at Kitch-Encounters is aware that trusting us to complete your project is an important first step. We work closely with our clients, manufacturers, suppliers and installers - that is the way to get a fantastic result! Thank you for you comments, it is great to hear that you are as pleased with the work as we are!"

"Thank you for your comments. We really strive to give every homeowner the best result for the investment that they make in their homes! Workmanship and an effective working relationship are keys to success in construction. Kitch-Encounters has many years of experience with every kind of project for every room in the house. We love what we do!"

"Thank you Construction projects are usually characterized by lots of details; coordinating materials, workers and the needs of the homeowner, particularly when the homeowner is occupying the home during the project! It is a team effort and it is always a pleasure to achieve a great result! A great result is always our goal and homeowners are very much a part of that process. Enjoy!"

"Kitch-Encounters did the work on this project in 2009. The project included new kitchen cabinets and countertops, in addition to some related work and work in the laundry room. We provided and installed flooring. The total project was $ 24,000.00. The question raised in this review is about "transitions." Transitions are normally installed between rooms, particularly when the type of flooring changes from room to room, for example between a tile floor and a wood floor. They are also needed when the direction of the flooring changes from one room to the next. Transitions are most often used in doorways. Thus the name: transition. Transition moldings are a specialized component and when purchased to match the flooring and they are, sometimes, pricey. Transition moldings can be purchased from vendors other then the manufacturer of the flooring product. Unfinished moldings can be purchased and stained to match the installed flooring. The most predictable result is gotten by using the transition moldings made to fit with the flooring product being installed. Kitch-Encounters pricing includes transition moldings in the printed bid and contract before beginning a flooring project. Our clients get a detailed review of what they purchase before a project begins. In big projects there are a lot of details to review. Kitch-Encounters has a policy of providing clear and accurate estimates and contracts. Kitch-Encounters encourages homeowners to communicate with our staff whenever there are questions, concerns or situations that need our attention. On this project the client was credited the price of the transition moldings."

"Thank you [member name removed]. We appreciate your business. Kitch-Encounters"

"Thank you! It was a pleasure working with you! Kevin Murphy Kitch-Encounters"

"It is unfortunate that we were not able to fully satisfy this homeowner - we certainly tried! As he mentioned we paid to have the tile flooring cleaned at his request. We were glad to have the opportunity to do that. The laminate countertops were installed in the kitchen and a bathroom for $ 2,235.00 - including removal and disposal of the existing counters - in 2007. We continue to have complete confidence in our laminate fabrication and installation team. ( And confidence in our hard-surfaces teams. ) The crew is professional, experience and very talented at their trade. It is their policy and the policy of Kitch-Encounters to complete each job to the satisfaction of our clients. When given the opportunity, we work hard to fulfill every reasonable expectation and correct any situation that is within the scope of the project. Our advice to homeowners is to always discuss your concerns with the company you are working with on a home or commercial project, part of what you purchase is the professional experience of the tradesmen. Still, construction is a team effort and your input is vital at every step of the way."