Keystone Design

Exellent craftsmen.  Honest and worked with us to totally design the project from begiining to end and incorporated our ideas and needs as they arose within the project.  Did what they said they would do...except I had a lot of product left over which I did not expect.  Anyone need pavers?

Fred and Nancy came by the house to discuss the project.  They provided references on similar projects.  We were able to see several examples of their work prior to starting the project.

Fred and Nancy spent a lot of time with us (selecting the perfect stone and colors).  Once the project began, it took a little over one week to complete.  The patio is absolutely amazing.  I already have several other projects I am planning, and I wouldn't use anyone but Keystone Design.

The only negative experience was the weather. We had a great deal of rain in the timeframe they were planning to work. Consequently the project suffered about a week's extension. This actually is a strong positive for me -- they elected on their own to delay work rather than try to do a less-than-high-quality installation. This was professionally communicate to me along the way. They are very knowledgable regarding the proper conditions required to ensure a solid foundation is in place so that the pavers remain solidly in place for many years. As a result I doubt I will ever have to take advantage of their waranty -- but if I have to, I trust they will be there. Keystone uses an employee crew (not day laborers). This ensures their team is skilled in the process and led by someone trained to perform the work. This also drives up their costs a little and in my mind justifies their slightly higher prices than you might see elsewhere. My desire is for quality over price and I can recommend them if that's your same mindset.

I called Keystone mid-week, described that I was collecting quotes for deck remodeling and that they had been recommended by the local nursery. He and his wife came to the house that night, measured the existing deck, asked many questions to assist with their design, went over a complete portfolio of their work, and provided an extensive list of previous clients for reference calls. The next day, they came back with a preliminary design and a written quote - the design was excellent and clearly thoughtful and creative - the quote a little more than I wanted to spend, but it was clear that their attention to detail and quality installation would be worth it. We made a few changes, they came back the next day with a revised quote which I accepted. I picked out the pavers the next day - they brought samples to the house so I could see my choice in the installation environment - I loved it. I signed the contract and they purchased the materials, scheduled their crew and scheduled the delivery of the materials for 10 days later. 8 days later they called to see if they could come over with their project manager to prep the site and review their demolition and installation plan. The owners and project manager were on site at 7am the next morning beginning their work. Full demolition and installation started on time and the owners were present frequently. Installation was scheduled to take 4 days, which it did but for a few rain-days. The project manager called a few times to ensure that I had an opportunity to make choices (sand color, removal of landscaping, etc). They finished on time and exactly on budget. The owners have followed up personally several times to ensure my satisfaction. They were a pleasure to work with and I'll only make one call in the future if I ever need work of this nature performed again. I enthusiastically recommend Keystone Design.