Home Depot Inc

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They were very responsive, professional and you could ask questions before there were changes to the process.

Here's a typical but particularly frustrating experience at Home Depot.
On a relatively slow Sunday evening, I asked three different associates in the Garden department for help. I should mention that it was a hot summer evening, with only a fan overhead, and I was 6 months pregnant and already carrying a few items in my arms.
Associate #1 told me she was a cashier and that we should talk to ---, the main gardener in the department. It took a while, but we flagged him down. He looked at us and said he was busy with someone else and would come back. There was a curt, gruff tone but I assumed I would just have to wait a minute or two, so I didn't care. I again explained to the associate that I had a simple question about tomato plants, that I had trouble growing them last year and wanted to talk with someone before expending more effort. She understood but did not have any help to offer. She said she would send him my way in the tomato department.
I looked at my watch. 10 minutes went by. I watched as the and quot;gardenerand quot; helped another man slowly load stack loads of soil into a pickup truck, within 10 feet of the register. There were 2 idle, able bodied young associates nearby who could have easily performed this task. I walked over to them and asked again: is there anyone who can help me answer a simple question about tomato plants re: heat and growing space? Apparently, it was just the gardener by the truck, looking for a tip perhaps, and I would have to wait on him.
Then and quot;the gardenerand quot; straight past me talking into a walkie talkie, didn't acknowledge me and say, and quot;I'll be back in a minuteand quot;. Nothing. Another 10 minutes went by.
I waddled over to two other associates in the garden department, and could they help me? No, they don't know anything about gardening. But what's his name is the one to talk to, the and quot;gardenerand quot; who was nowhere in sight.
I eventually made a modest purchase of a single small tomato plant and a couple of other items. Mind you, I am highly articulate, polite, non-abrasive, and was dressed in normal weekend casual clothing. There is no reason why this garden expert should have been so averse to dealing with a simple question from a pregnant woman waiting on him for nearly 30 minutes.
In sum, this was the worst but not an isolated experience at Home Depot in which there are lots of people employed but they are either not trained to or uninterested in being helpful. For that, I'd go to Amazon.com where I could at least have online reviewers advising me. I think I'm done with this Home Depot branch, which clearly needs better leadership. Better go to Lowe's.

great

It went great and we have a great expereince everytime we go there. The are always helpful and polite. give us exactly what we need at the best quality.

I go to The Home Depot all the time but I've never had them do anything for my house. I like the selection of products they have. They're helpful.

The price was reasonable. Everything went fine. Everything went smoothly as far as contacting and scheduling and the installation.

Don't necessarily expect outdoor furniture to arrive in just a few days at this time of year (May) when everyone else is ordering the same thing.

The grill works very well. I liked that it keeps the food from getting on the burner which can otherwise rust the burner quickly. I felt the price was reasonable.

Good. I was a little not so pleased with their subcontractors. I feel they could have maintained a cleaner worksite. However, I was very pleased the quality of the completed work. I recommend them to others.

Overall, the tile and wood went on schedule (the second schedule) and the carpet guys stayed too late, broke stuff and scratched the new floor but got the job done. Returning the extra quarter round, thresholds, case of wood flooring and other items was very easy (bring the cc used for the purchase and receipts aren't necessary) once I figured out how to transport 16' pieces of quarter round in a small Honda Fit. Although I didn't feel as pampered as I might have with a smaller carpet retailer, I saved big bucks and got nice products at a great price. I had checked out all other flooring places in town. Since they all have different pricing variables, I even created a spreadsheet so I could more easily compare and quot;apples to apples.and quot;

I discussed with a salesman at Home Depot the purchase of a free standing range in their store to replace an existing drop-in oven. Nothing was mentioned about the wiring of the oven which should have been covered by the salesman in my opinion. He did say that I would need to purchase a 3 or 4 wired plug along with the range. He did not mention anything about checking to see if my range was hard wired or not. I was not aware of the difference in the wiring or that there would be the possibility of a problem with it. I had never seen the wiring under my drop-in range. Everything went smoothly, communication was excellent with the delivery, and they came right on time. When they took the drop-in oven out they saw that it was hard wired and they were not allowed to install the new range in my kitchen since there was no plug in place to plug the new range into and they left. So, I wound up with a range in the middle of my kitchen floor and an old broken range still in my house. This could have been avoided when I talked to the salesman earlier if he had asked me ahead of time to check if my range was hard wired or not since not all houses are equipped with a plug. A relative could have checked for me on what I had and I could have had an electrician out ahead of time to put in a plug in anticipation of the arrival of the new range.
In short, everything went beautifully except the installation, and that problem could have been avoided had the salesman been professional and knowledgeable enough to question the wiring of an old drop-in range instead of assuming that I had a plug for the new range.

I give Home Depot an overall experience grade of B.

They are economical and efficient.

At Home Depot I met with Francis, the designer, who walked me through the whole process. He was very professional and certainly knowledgeable, suggesting ideas, designing the cabinets to fit my wall and sharing information about the types and styles of cabinets Home Depot carried. He suggested I purchase my own knobs ahead of installation day, which I did. There was an in-home consultation and measurements were taken by the installer beforehand. The installer, Joe, talked about filling in the edges (all the cabinets were the same width but there was a little bare wall left over) and answered any questions I had. He, too, was very knowledgeable. Back at the store, Francis explained all the paperwork to me and we ordered the items on July 13, 2010. They were ready for pickup and inspection on 8/23/2010. I removed the old shelves and painted my wall before the cabinets came in. None of the cabinets or parts were damaged but there was a fine scratch which Joe had a marker for and no one can see it now. That morning, Joe very quickly and efficiently hung the items and did an excellent job! I am very, very satisfied with the results. I had a couple of touch-ups on the wall with my paint and it was done. There was very little mess and it was quickly cleaned up by the installer. He also put the knobs on for me. It has been two years now and they look just as good as the day they were put in!

They were on time for the installation. They had a guy come out a couple of days before they installed to get the measurment. Two guy came out to install. They installed it without any problems. They were efficient.

In the beginning was fine. Getting it ordered was good. They instructed us on the correct sink to get. They sub contracted through another company. When they came to measure the template they were confused. They took the measurements for an above the counter top sink when it was clearly stated that it was for an under the sink. They were trying to make me take something I did not want. I had to speak to several people through the sub-contractor and Home Depot to get it straight. I still have not been compensated for it not being done on time. My sink has still not been installed.

I was very happy with it. The tile person did an outstanding job and I was completely pleased with the work he did. It looked good and fit perfectly. It was a great tile job. The person who came to put in the new baseboards was not up to the same standards.

Overall I was not satisfied with manager's attitude. The experience should never have taken place or taken so long to complete. It was not that difficult a project. The complete scenario is described above.