Harper Revell Heating & Air Conditioning Inc
About us
In 1961 Harper Revell started his career in the heating and air conditioning business by working at a local company where he learned the ins and outs of heating and air. Harper had always dreamed of owning his own business, and in 1982 he fulfilled this dream when he started Big Bend Heating and Air. He ran the business out of his own house with only one used truck and $200, but the phones never rang. Harper decided to change the name of his company to something to ensure that the people of Tallahassee would know who he was, so why not Harper Revell Heating & Air? Since the name change the phones haven't quit ringing. The mission of Harper Revell (the man) and the company is to do what you say and to always be a name you can trust. This belief has kept the company going for 25 years. Harper Revell Heating and Air specializes in: Servicing Heat pumps and gas furnaces, replacement and servicing of bath fans, thermostat upgrades, repairing and replacing duct systems, replacing complete HVAC systems, indoor Air Quality (Filters, UV lights, and Air purification), heating and Air conditioning systems for new construction, remodels and commercial buildings. Harper Revell also offers a preferred customer precision maintenance agreement which is of no extra cost to the customer, but offers a discounted price on maintenance charges as well as a 15% discount off of any parts. Call us today and let us gain your trust! Additional DBA - Air Conditioning Contractors & Systems.
Business highlights
Services we offer
Gas leak repair, heating & AC.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 7% | ||
| 5% | ||
| 2% | ||
| 2% |
Last month, I called HRHAC and asked them to schedule a technician to come out and check my smaller (1.5 ton) heat pump which was not cooling the two rooms (575 sq ft) that it normally cools effortlessly. The technician came out a week later as scheduled. He and quot;checkedand quot; the outside component and the fan component up in the attic - all within 30 minutes. He informed me that the heat pump appeared to be working fine, including having enough coolant. When I asked him why it was not cooling properly as before (bedroom temp at 8PM was 80 degrees), all I got was a shoulder shrug and a suggestion to keep the door of the stairway leading to the other room open. I tried that and it made the problem worse.
After spending over $1000 on an indoor air conditioner and a solar-powered roof vent, and after finding my electric bill was 30% higher than normal because this heat pump kept running 21 - 22 hours out of every 24 hours, I decided to call Benson's Heating and A/C.
Benson's Heating and A/C technician arrived as scheduled. She was knowledgeable, courteous, and thorough. Although she quickly identified the problem (low coolant), she checked every component of the heat pump. She added 5 lbs of Freon and felt that it should resolve the problem. If not, she informed me what the next step would be in identifying the problem (all be it less likely). Amazingly, the heat pump has been working perfectly for the past week.
I will never rely on Harper Revell Heating and A/C again.
Disappointing. We called because of a clogged A/C drain line. The technician cleared the line using a shop vac. This took 10 minutes, and he said the total charge would be $120. He also said we needed a new A/C and quoted a price of $5000-$6000. I had assumed there would be a charge for the visit, but I should have asked before scheduling, as this was higher than other companies charge. I called Harper Revell right after the visit, and they agreed to reduce the charge to $95, but we received the invoice 10 days later for $120. I called to pay with a credit card and reminded them they agreed to reduce the charge to $95 (which still seems high). They agreed, but I am still not sure what the credit card charge will be. Not a big deal, but disappointing. Also, we were able to get the A/C repaired later the same day by another company for a reasonable price, so although our system is old, we don't need a new A/C.
."I am very sorry you were not happy with the service, however had you called us back when the system quit cooling we would have returned for no additional charge. As you stated, the system worked for at least a day after the service was performed. Drains on A/C units can become clogged with some pretty nasty stuff and sometimes you just don't get it all the first time. I checked our service history for your account and see that we have only been to your address once before, 10 years ago. It is recommended that a system have a routine maintenance at least once a year to help prevent these types of problems."
"[member name removed], Thank you for your kind words, and for choosing Harper Revell for your heating and air conditioning needs. We appreciate your business."
the unit the same afternoon. The repair was made the following day.
Harper Revell did an excellent job at communicating with both my tenant
and me about scheduling the work. Their technician was professional and
personable and even spent a bit of time cleaning off the unit (which
was not within the scope of work quoted). Great experience! Will
definitely continue to use Harper Revell.
Licensing
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