Comcast

Cable channels we watch regularly disappeared overnight. Customer service said that we'd been receiving the channels for 14 months by accident. We could have them back for a $30+ monthly cost to upgrade to the next level of service.

unknown

When my daughter moved into her first apt 2 years ago, she had Comcast there 4 times within the first few days! Not including the numerous phone calls! ( And they charged her every time they came to her apt!!!). Now she has moved to a new apt and when she called about having her service transferred, first they told her they didn't provide service in that area( which they do!) and then they told her that they couldn't transfer her service because the previous tenant had an unpaid bill and their service was turned off!! Really?!! What does that have to do with my daughter?! Then she went thru an online chat customer service and was told that her service would be transferred. Well, guess what Comcast? You dropped the ball again!! May be time for her to switch to CenturyLink!!!

unknown

unknown

Showed up on time and preformed install. He did a nice job

After finally getting the tech to call on cell phone to make contact the tech was nice and professional and was able to restore power, but did not appreciate the stressful 30 hours being without service due to the ineffective call center because of a glitch that should not be happening as simple as attempting to make contact with a customer on a phone that is out of order then canceling their appointment.

Installation took 5 hours.   Technician never showed me how to operate the equipment before he left, although I figured it out.  I requested a different installation type after I found out that my 2nd TV would not be able to FF/RW or view recorded TV.  I haven't heard back from them in over a week. 

There have been problems with their boxes and services some times.  We probably will not use them if we had another choice but we don’t have another choice.  In terms of price, they are high but the price for the ability to choose what I want is reasonable.  We haven’t had any real problems in the last year or two except for the equipment, which may not be their fault.  When we get them on phone, they come but the problem is getting them. 

It’s alright. I don’t have problem with programming or anything with the equipment. The prices are a little high though. I would recommend them. They showed up on time.

I am happy enough with them. The service providers that have come out are really good, but it's hard to get them to come.

The TV stuff is fine but the internet goes out a lot. When it works, it has good speed.