Brian Barnard`s Flooring America

Fine except it was during the pandemic and there were supply issues

This was a long time ago.  I'm not even sure of the exact date, but since a review was requested...here goes.   I replaced about 900 square feet of sheet vinyl and carpet in my home with porcelain tile.  It was installed diagonally, which takes more time and more materials.  They were finished in about 10 hours, in one day.  The tile looks great and I get compliments almost everytime someone sees it for the first time.  The only problem with the quality is the occasional uneven tile.  Not enough to be a tripping hazard, but evident.  I am just about to replace the flooring in the other half of my house and will certainly get a bid from them this time.

Great job! The floors are beautiful. Daniel and his two man arrived on time and finished according to schedule. Daniel is very knowledgeable about wood and professional. Buddy answered all my questions and took care of all the details. I would definitely use them again.

I am happy with the results.

The installers were very prompt, professional and went beyond their duties

We had problems.  Not with the company, but with the subcontractor.  It was a bad installation job.  The tiles weren't even and they had to come back and rip them out.  Brian Bernard was good.  They stood by the product.   You can't fault this company for the work the sub-contractor did.  I was very pleased with the way Brian handled the situation, just not pleased with the sub-contractor.  They did make corrections.  It's still not the best job, but it's better than nothing. I understand that when we had ours done, they also had an issue with another customer that this sub-contractor was doing so they made some corrections at that time.

I got the advice and support I needed when deciding on flooring. The flooring that was installed is beautiful and was done very professionally. I am ready to do the next room in my house.

Wood product and tile quality was good. Most important you need to be wary of the installers. Both the wood and tile installers were poor at best, I had a floating floor installed and there were several places where the floor was raised up and spongy. The installer had to come back 3 times and it's still not right in some places. Also not responsive. The tile installers were not punctual and also did a poor job, Seems between tiles are different widths looks like an amateur did it. Also they left a space not tiled because I was having a door installed. never returned to finish. I had it finished by someone else at my own expense.

Excellent - on time, stayed on task, finished project was as expected. Estimate, one of three, was quickly delivered and materials were quoted accurately. ( no excessive leftovers). Old carpet removed and cleanup was excellent

I spent the morning removing all items from the room, including the utlity sink. The installer showed up on time but with no clue how to lay the sheet vynil over the transition rise. He did his best, but the results were abysmal. The flooring did not adhere to the subfloor and looked terrible and the rubber edging was not glued down and seperated. I called the salesperson and showed her pictures of the botched install. I have spent thousands of dollars with Brian Barnarnd on previous jobs and was sure they would come out and fix the poor installation. I was stunned when she told me that to actually do it right, it would cost me an additional $300, but she would give me a "discounted" rate of only $175. No thanks. I spent one day and $13.75 to undo their mess and put in good flooring that looks great. Poor quality . Poor service. They have lost my business for good.

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Julio and his team arrived on time and worked without a break until the job was completed and the furniture put back in place. No walls or door frames were damaged in the process which is significant as there were lots of heavy and bulky furniture pieces to be moved out of the bedrooms and back. We were very impressed with the work done by Julio and his team.

We decided to have the bedroom walls,baseboards and ceilings painted by a painting company before the carpets were installed. The painters moved the furniture away from the walls in order to paint. Unfortunately we did not allow for enough time to let the paint on the baseboards cure long enough before the carpet installers arrived. The baseboards were painted the day before the carpeting was installed. As careful as the carpet installers were, their installation tools caused paint to be rubbed off from some of the baseboards in the carpeting installation process. In hindsight we would advise others to either let the baseboard paint cure (takes two weeks) before re-carpeting or painting baseboards after re-carpeting. The painting company (Superior Painting)was kind enough to return and touch up the baseboards at no additional expense to us.

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Great.  They worked around the office schedule and made a beautiful pattern for the floors.  Great work and nice workers.

THE INSTALLATION WENT BETTER THAN THE INTERACTION WITH THE SALESMAN.  HE SEEMED TERRIBLY BUSY AND I KNOW WHY.  BUILDING WAS GOING CRAZY AT THAT TIME AND OURS WAS A SMALL JOB.  THE YOUNG INSTALLER DID A GREAT JOB AND WE WERE PLEASED WITH THE END RESULT.

The installation did not go well and took much long than anticipated. The installer arrived by himself for a big job. He complained aloud that it was a job for two people but that the salesperson didn't share that information. In his efforts to do this alone, the installer knocked over a TV armoire and broke both it and the TV. This left a few ruts in the newly installed vinyl, and of course there's the issue of the broken armoire and TV. Long story short, it took months to get this resolved, with the salesperson telling me I needed to deal with the installer, who turns out was a contract employee used by the company, and the installer being unresponsive. Finally, after many calls and letter writing, the owner of the company hooked me up with a furniture repair person who fixed the armoire, and the installer's insurance company reimbursed me for the TV.
A similar thing happened when I purchased stone kitchen counters from Lowe's. Once the salesperson has made the sale, they hand you off to an installation company. They don't much care what happens after that.

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We worked with Melinda and were very happy. The subcontractors did a great job also.

Designer Juliana was a pleasure to work with!

Salesman was superb. Installation manager called to arrange an install date after the new carpet was delivered to the showroom. Installation manager called the day before installation to re-confirm. Carpet crew was scheduled to arrive between 9 and 9:30 AM. They arrived at 8:30 AM which was no problem. Three in the crew. Two moved furniture while third ripped out and installed. They worked the house in four quadrants which was really excellent programming. Took a 1/2 hour lunch break away from the house. Returned and completed the job and were gone at 5:15 PM. Remarkable: 8 1/4 hours for a 2,000 square foot house of carpet with furniture.

"We were building a beach house and just unsure of the flooring due to the sand and water from the beach and pool. I wanted hardwood but was concerned about all the sand and water we would deal with and tile can be so hard and unforgiving. Luckily I commented on my doctor's beautiful hardwood floor and she told me it was vinyl from Brian Barnhard's Flooring America on Capital Circle and that her wonderful sales person Was Fred Addonizio.My experience with them was the best. Fred was most helpful showing me their selection, making suggestions and working with a house plan instead of a house to measure. Installation went flawlessly and many of my sub contractors were so impressed with the new generation vinyl they were interested for themselves. They vinyl looks just like hardwood, holds up to sand and water unbelievably and has a tecture that makes it non slip. The colors even hide the sand that is impossible to keep out of the house. It has been over a year and we are still in love with the vinyl. We would recommend Brian Barnhard's Flooring America to anyone. The pricing and selection was the best I could find. Though I don't know the other sales staff, no one could have been better than Fred. He deserves a medal for knowledge, patience and personality. He will do whatever is necessary to get you what you need even when you aren't sure exactly what that is.Georgine and Tom Piper