Aaron Dryer Vents & Air Conditioning

Dryer Vent Cleaning

An overall terrible customer service experience. First the technicians showed up literally at the very end of the three hour service window that was provided (without any phone call that they were on their way). When they finally arrived they were in a rush and showed minimal care for my dryer, moving it around in a rough manner (and actually causing damage to it that I am now in the process of getting repaired). And after all of this aggravation they didn’t even resolve the issue I hired them to fix... a condensation buildup issue in the dryer. Also apparently this company doesn’t care about post-service follow up as I called and left a voice mail message requesting to discuss these concerns with a manager shortly after the service appointment and they never called back.

They never showed; never answered phone call or text.

Went well, came on time, job was completed fast.

Arrived on time. Worked quickly and efficiently. Cleaned vent from inside and also went up on roof of 2 story home to clear vent from outside. Very polite and professional. Will use again next year.

All went well as planned. Good service

Everything was well performed. I was very pleased with his service.

it went great. i had used them before and i would use them again.

It was a great experience

It went well.

The serviceman was very professional and helpful. There was a follow-up email sent after scheduling the appointment. We waited only a few days for an appointment and they followed up by phone to confirm. They were early and we were very pleased with the result. They found that the dryer wasn't vented to the outside and he placed a new vent to fix the problem. It was $125 for the cleaning and an extra $30 for the added vent.

Very well. Arrived on time. Work performed well.

Arrived on time and took care of problem without any difficulties'

spoke with Carol very pleasant and up front about the charges. came out promptly the next day. Dryer working great after the service was done.

EXCELLENT job!!! Great service, great quality, personable, punctual, HIGHLY Recommend!

Very well very professional and quick

Awesome, clean and quick service from professional, polite repair guy

Perfect. Even assisted with a troubled vent.

arrived on time and did the job quickly. Left without properly reconnecting the dryer vent hose. When ai noticed it I called them and they were very rude and wanted to charge me to come back out

Not well at all. The usual guy that comes out to clean my vents called to say he was 10 minutes away. I was in a meeting and stepped out to take the call, but missed him. I immediately hit redial and called him back. he did not answer so I texted him and told him someone was at the house and I had called the gate. I texted that I needed the dryer vent moved and to clean the vents. I also texted that to my cleaning lady so he would know what needed to be done. When he came she tried to show him my text, but he said, I'll look at that later. My husband was there and he told him that the job would be $350 to move the vent and $99 to clean the vent. My husband said, "She needs it done, do whatever needs to be done" he then said I need approval to do the work and we need to get paid. He said, "do not worry about the payment, have you not been paid before when you have done work for us?" He apparently felt as insulted as I do by the question. This was according to my cleaning lady and my husband. He again tried to call me and again, since I was in a meeting I immediately tried to return the call. He has never answered his phone. I also texted him and asked him to call me. He did not. Since I was texting him, he obviously could have texted me the estimate and he would have had my approval to do the work. He did not do that either. He left and I made repeated calls to office to try to find out what was happening. I left my meeting and drove home to find him gone and no one answering my calls. This gentlemen is like dealing with the drivers license bureau. He does good work, but is rude. We have always tolerated his rudeness, because the job is done right, however I will not be using them again. the issue I have with this process is, the office lady knew exactly the scope of the job. It was not a repair, but a standard changing of the vent from the rear location to the side. They should have had an idea of the cost from when I set the appointment. They have been to my house and he is the one that set up the venting system in my home, so this should not have been an unfamiliar job for them. They have done work for us and have always been paid, but they treated us like they had never done work for us and did not know if they would be paid. I am a loyalty type client. I have even given them good reviews. They seem to have no idea that I have given them good reviews and do not seem to care that I was a loyal customer. I am a business owner and loyal, repeat customers are hard to come by. This guy had difficulty communicating with not just one person but two. My cleaning lady told me he seemed to be frustrated with the job and clearly did not want to do it. Not sure if he was having a bad day, but he took it out on us. Now I'm without a dryer and due to the hurricane I am the end of everyone else's appointment calendar. I shouldn't have to worry if the repair guy is in a good mood and I should not have to be there in person when there are two people there to communicate.

Excellent and professional

My clothes dryer duct needed to be repaired. They ended up replacing most of the duct work because it was crushed in some places in the attic. They did an excellent job. Everything was left clean when they were finished. It's like I have a brand new dryer again. And Carol, she coordinates the scheduling, couldn't be any nicer. I would definitely use this company again and I highly recommend them. In fact, I plan to hire them once a year to clean the ducts for maintenance.

The work wasn't done because I could not get them to come when I wanted them to come

The technician arrived on time, was friendly, and completed the work in a very short time.

They had to go into the attic but they were successful in using their camera and tools.