Apollo Alarm Systems

The installer Scott, is a great person!!  We have used Scott on two different occasions/locations and he has always, always been excellent!  All work performed was as if he were doing his own home.  His attention to quality installation is like being compared to a wood craftsman.  Every detail of the work performed was outstanding over the installation period.  He was not hesitant to suggest a better way of doing the project from his past experience and keeping the cost close to the budget.  We could have used a great deal of less expensive companies for our projects, but he came from a personal referral and friend who also has used his services on several projects as well.

I could go on and on about how GREAT Scott is but I will keep it to the facts about Apollo.

1)  used them since 2006, best decision we made in regards to a security alarm company

2)  somewhat higher than other quotes, but if quality, service, dependability matter, you should give them a try

3)  Scott recommended the products that we truly needed for our system and not upping the commission factor

4)  as the remodeling continued Scott came back and upgraded the components to accommodate the new windows

5)  as the saying goes, "You get what you pay for!"  Just think, you are protecting your LOVE ONES, quality should count!!!

We always have had a great experience with Scott and Apollo and I am sure if you use them, you will be happy you did as well!

It is a 3 months at a time payment.  They have been amazing.

My home was broke into 2 times within 8 days with the second time resulting in our work van being stolen. When we moved into this house, we saw signs for Apollo but did not know what was part of the alarm systems. After the second break in, I frantically contacted Apollo (at 11pm) and asked if they could come out the next day to at least activate the alarm. They moved some things around and were able to get us in...I know this is rare and cannot always happen but in this case they were able to carve out time. The installation crew were wonderful and concise..we upgraded the keypads and were told about a number of features in our home that we so awesomely painted over top of because we didn't know what they were...like glass break sensors :-) Additionally, the tech, Scott, walked us through how the use the keypad and stayed long enough to make sure all error codes on the keypads were immediately resolved. Let me tell you, I slept MUCH better that night. They are coming tomorrow install all of the camera's and DVR and to add a door contact to our garage. We will also pay a little extra each month to be able to use the system from our smart phones but we believe it is SO worth it. Apollo has been there for us and has taken our needs seriously even when I was incredibly annoying with my 800 emails to them. They care about the security of others...don't get me wrong...it does cost...but it is absolutely worth paying off. We did a 3 year contract with them, I know individuals had contracts..I am one of those...but just from the service alone I know they will not abandon us or make us wait forever if we need a service call. They treated us the same regardless of what services we chose or did not choose and they offered realistic advice about what services would be helpful and which ones would be limiting. A lot of security measures sound really nice, and companies will be happy to put them in for you without explaining the downsides. Apollo gave us the downsides, told us what to expect and allowed us time to process what we wanted. Cameras are expensive and it was refreshing not be to pushed to buy them. We made all the choices on what security options to select without feeling coerced or scared into buying them. I will post another review in 6 months about our "life" with Apollo but if it is anything like the service we have received so far...I am excited. Thank you Apollo!!

Well, I agree with the most recent comments and it was a funny thing becuase before I read their reviews today, I was telling the service man at Apollo how his company has changed over the past couple of years and the service had really gone downhill. In addition, I too loved Brenda when she was there. All you had to do was tell her your name (if she didn't recognize your voice already) and she knew who you were, and where you were. She was great. Now, I call and many times they don't call me back if I leave a message. I finally got ahold of somebody and we set up a service call between 9-10 in the morning. So, 10 o'clock rolled around and the service man was not there yet. So, I called and the woman stated "oh, he said he was running late and would be there soon." It would have been nice for a phone call from them instead of me calling them. The work that was finally performed was good and I just hope they can find another Brenda soon.

Years ago, they were very good. Now, unpleasant to deal with.

Note: The $2500 which I quoted above included not only the installation of the original equipment, but additional equipment, and service calls over the years. When Apollo raised its rates the first time, there was an explanation saying it was the first rate increase in 9 years. However, regarding the last two rate increases for the monitoring service, we weren't even given the courtesy of a letter stating why it was necessary to raise rates. Essentially, there was no customer appreciation. The only time I received any feedback after 17 years, was when I informed Apollo that I didn't care to use their monitoring service any longer. Then, someone from the outsourced company in Pennsylvania called me, and wanted to know why. I simply told her that I no longer had a use for their service. I really didn't care to deal with an out of state company pertaining to customer service and billing issues. When Brenda of the Columbus office serviced the account, it was terrific in dealing with her. However, I did not appreciate dealing with an outsourced company.

He never mentioned there would be a service charge - he just promised to bring the batteries and said "Oh don't worry I'll just send you a bill and not to worry it was around $30 for the batteries" - no mention of a trip charge. I don't understand why he didn't tell me because I could have bought the batteries myself.

I have been a customer with Apollo alarm for five years and I am changing service providers. I am extremely disappointed by their customer service. When I first signed up with them they seemed to have all the benefits of dealing with a small company (i.e. every time you have a question you always dealt with Brenda who seemed to know you). In the last year (I'm assuming to save money) they have outsourced many of the aspects of the company (i.e. billing, customer service etc) and I have found the new people you are dealing with to not only be impersonal but also down right rude at times. One of the reasons I initially went with Apollo was because I liked the fact that the people you were speaking to were right here in Columbus. Now it is suburban Philadelphia and it has lost that small company feel.

He arrived on time; they were able to schedule the appointment. for 9 - 9:30 AM, unlike companies which give you a 4-hour window. There were a couple sensors he needed to order, as well as the upgraded keypads (We weren't happy with the standard keypad they are using now, because we were accustomed to a higher quality version they installed in our other home). We were contacted within a few days that the equipment had arrived, and scheduled within a few days of that for the installer to come back out. He was very quick and efficient and tested that everything worked prior to leaving. Apollo Alarm installed our alarm system in our last home over ten years ago. We have been very happy with them, and that is why we chose to switch out the alarm system that existed in our new home, so we would be able to continue using them. We like supporting small, local businesses; and they've provided good service, reasonable pricing. Monitoring is $22/month and has been reliable.

The conversion went fine. One of the things we had been a bit concerned about, however, was the fee for repairs, should our system ever need it. Some of the companies that we had interviewed did not charge for service, but then had higher monthly fees. We never needed service on our prior system, so we decided to go with the cheaper monthly fee. So, of course, we did wind up needing a service call several months later, when a lightning storm fried one of the door sensors so that the door no longer was on the system. Apparently, quite a few homes had been hit, so it took several days for Apollo to get back to us after we reported the damage. However, when the representative came, he was able to fix the door sensor and install a new garage door sensor that hadn't been working well with our old system, all for about $60, including parts. We figured that it was pretty fair.

The charge has never gone up, I am completely satisfied with them. Their techs are the best, very knowledgeable. I would highly recommend them.

EXCELLENT.

We always try to get at least 3 estimates when going into home projects. Andrew was prompt in calling back, coming to give the estimate, and very helpful while doing so. The installers were also very professional - prompt, courteous and very careful to leave our home as clean as they found it. All personnel were very friendly - on phone and in person. Andrew Gordon made himself very available for questions & phone calls.

SCOTT INSTALLED THE SECURITY SYSTEM. ARRIVED TIMELY, VERY POLITE, COURTEOUS, AND PROFESSIONAL. PERSONABLE, THOROUGHLY EXPLAINED FEATURES OF SYSTEM. A LOT OF FUN TO WORK WITH. HIGHLY RECOMMEND THIS COMPANY.

THEY ARE A VERY GOOD COMPANY . I WOULD SUGGEST THAT OTHERS CONTACT THEM IF THEY NEED A SECURITY SYSTEM.

OVERALL GOOD SERVICE

REMEMBER TO ASK THE SALESMAN TO TELL YOU EXACTLY WHAT HE IS QUOTING FOR THE JOB. KNOW WHERE SENSORS ARE GOING AND NOT GOING. PUT THE WIRING PANEL IN A HIDDEN LOCATION AND NOT NEXT TO THE FRONT DOOR OR ELECTRICAL PANEL.

I''VE BEEN PLEASED WITH THESE GUYS. THEIR PRICES ARE BETTER THAN THE COMPETITION -- POSSIBLY A LOT LESS DEPENDING ON WHO YOU ARE USING -- AND THEY WORKED WITH ME ON THE PRICE. THE OWNER WHO PROVIDED THE ESTIMATE WAS PLEASANT TO DEAL WITH AND HELPFUL. I LIKE THE SYSTEM THAT THEY INSTALLED, TOO. THE ONLY ISSUE WAS THAT THE INSTALL GUY SHOWED UP 45 MINUTES LATE.

FANTASTIC COMPANY. THEY WORKED WITH ME ON PRICE AND MADE SURE I HAD THE SYSTEM I NEEDED. EVEN THOUGH IT''S MORE UP FRONT, THE REDUCED MONITORING MEANS I''LL SAVE QUITE A BIT OVER TIME OVER ADT AND BRINKS (ALMOST $500 OVER THREE YEARS). ALSO I LOVE THE PERSONAL SERVICE. THEY EVEN RESPOND TO EMAIL. THE ONLY PROBLEM WAS THAT THEY CRACKED MY WOOD FLOOR DURING INSTALLATION AND DIDN''T TELL ME. IF I WASN''T GETTING IT REPLACED, I WOULD HAVE DEMANDED REPAIR.

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WILL USE FOR FUTURE JOBS, PRICES WERE A BIT HIGHER THAN SOME COMPANIES BUT NO LONG TERM CONTRACTS AND OVER A YEAR OF MONITORING WAS INCLUDED IN OUR PRICE.

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