Simpler Life Cleaning Service

"*An exact time is never given due to traffic, etc.- was within the window timeframe I had given her *This home was a complete and utter disaster. I have changed my company policy completely based on solely this house. The scope of work that needed to be done far exceeded what she paid for and what was to be done. The home had not been cleaned IN A LONG TIME, and it showed. *The amount of food buildup in the kitchen was bad. She wanted inside of all cupboards and drawers cleaned and this was not part of the deal. There was some food stains that would not come out because they had been on the cupboards for so long. *I had explained to the client that the home needed to be at least picked up prior to arrival for cleaning - the master bedroom and the children's room was full of clothes and toys. *The children's room had an ant infestation from some sort of cup that had been left in there for far to long. I made the client aware of this and she did not respond in any way. I advised her that I do not clean pest issues. *There was food and garbage in the sink - the client didn't care. Every attempt was made to clean the kitchen of the food and garbage. *I made it quite clear prior to cleaning that the bathroom was not going to be able to be perfect - the shower was full of pool toys and toys, and the mold buildup was horrendous. It was a small bathroom and an enormous amount of time was spent cleaning it. The toilet has missing screws and was rusted in spots and would not come clean. *The home was dusted AND cleaned, and dusted a few times. Anytime a deep clean is done there is going to be a resettlement of dust. They were in and out of the house the entire time it was being cleaned. *The client called regarding a picture frame that wasn't dusted, and it wasn't until days after the cleaning that she found more things wrong. *I would have gone back the next day and redone any work she had a problem with, but she said after the call about the frame she didn't need it redone. I am not liable for work that is said not to be done days after the fact. *I tried to work with this client and there was no response until this review. I have many happy clients that will attest to my work and don't want this one to tarnish my reputation."

"I cleaned this client twice. The first time, she sent me an email saying that she was extremely happy with the service. After the second cleaning, she called me, and said that she noticed a few things. I went back out the next morning, and fixed them. The area of the patio had fresh leaves and grass, and this is the area where they let their dog out. I recleaned it, but know that the debris there was from either the night before or that morning. The other issues in the report were never discussed with me, and I had no idea that she had an issue. I clean all the outside of small appliances in a kitchen, and she did not express this was not done. I tried to correct the issue with the client, and explained that because the home had not been cleaned in a very long time, dust was bound to around for up to 3 cleanings. She understood this before the first cleaning, and said she understood. After the second cleaning, after I fixed the issue she had, she just decided to quit, and noted things she never discussed with me. I strive to provide quality service and tried to make this client happy, but she just said she wanted to 'part company'."

"There was a misunderstanding. The house was in far worse shape than I was told, and the client said that things were not done that weren't disclosed up front. I tried to work with this client to remedy the situation, but she refused phone calls and did not pay agreed upon amount because she wanted more work done than agreed upon."