Floors Direct

Last year I purchased flooring from Floors Direct. My sales man was Bill Wallace and he sold me 532 sq ft at $12/sq ft totaling $6,800 Last week I went back to Floors Direct to purchase additional 230sqf and 9 stair nose moldings of the same product. Bill quoted me $3800 and told me that there was an increase in cost for the product. I showed two different quotes of the same flooring from competitive retailers and asked him if he can match it or at least come down on price. His reply was very dismissive: “good luck buying your product online... I hope you get what you are paying for.” Well, I’m glad I decided to purchase somewhere else. The product is the same, carries manufacturing warranty, and best of all I saved $856. I was disappointed at the lack of appreciation for a repeat customer, but in reality, I was charged a premium and overpaid by $1470 on my initial purchase. Their motto is “quality flooring at the lowest, bottom line price” I guess not ... Lesson learned.

Very well. Our salesman, Eric, ordered a sample of the wood which had been set aside for our order, so that we could be sure we were satisfied with the color. The installation team was great -- they arrived on time and completed the job in one day -- very pleasant and professional. We love our new floor!

The unit is fully furnished and the installers took care of everything completing the job in 6 working days which included demo, prep work and sub-flooring (cork). The tile work is truly professional as evidenced by the layout and looks beautiful! The job also involved a second sub-contractor to install new baseboard. They were in and out in half a day and also did a beautiful job dealing with existing imperfections and going the extra mile to ensure that everything is aesthetically correct.

Sometimes you find a business that is exceptional. This is one of them. Their company has done three jobs for us, installed tile in an addition, in the main living area and our patio. Bill Wallice was our salesman and provided us with accurate information, great communication and overall professionalism. The install was done by Brazil Best. They were fantastic and wonderful workmen and women. The whole experience of having 1200 feet of tile removed and new installed turns your house into a messy and stressful time. These people made it happen without us worrying about the outcome. Our house looks beautiful and we are so pleased. Thanks to all of the staff.

This job finished all the floors in the house. Floors Direct has done them all, most with laminate and two with carpet. Their price has been good for all the jobs and always in line with the estimate. The installers are the stars of these jobs. Howard Ebarts' crew has done all the installations and has always done a quick, efficient and professional job. - - I rated 'punctuality' down due to the salesman's mistake on scheduling. We expected the crew to show up around 9 - 10 AM but they were sent on another job first and didn't arrive until afternoon.

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I have never been happier with any purchasing experience. From the knowledge and friendliness of my saleman (Ed) to the ...professionalism and experience of the installer (Ruben), on a scale of 1 - 10 with 10 being the best, this entire experience was a 20+. Seriously! Everything that I was told would happen, did happen when they said it would. My salesman Ed was so friendly and the price was excellent. My installer Ruben was very accommodating that when the job was done, I just smiled. I highly recommend Floors Direct in Tamarac for all your flooring needs. They have a fantastic selection and a huge, beautiful showroom. Thanks Ed and Ruben for a wonderful, no stress experience. FLOORS DIRECT: Tamarac, FL

Chris was the supervisor that showed up on the first and last day.  The rest of the time his crew was here. We had the quote from Bill Wallace, but when Chris showed up he explained there would be an additional $900 cost to us because the builder (DiVosta) had put paper and glue down underneath the tile that was being torn up and it created more work for the contractor. This was very understandable as we saw the work involved.  In the end, we called Bill Wallace at Floors Direct and told him the cleanliness of floor was not satisfactory.  We are very happy with the installation and Chris and/or his crew are coming back to clean the hard grout off of the tile that was left.  The crew worked very hard while they were here.

Two workers came and worked quickly to remove carpet and pad and sweep floor before laying new pad and carpet. We removed a lot of things in bedroom ourselves (and put back) but workeres removed heavy furniture and replaced and vacuumed carpet.

Bill Wallace was the first person I spoke to about flooring when I started looking.  Even though I was very clear that I was just starting to gather information and that I didn't expect to buy anything anytime soon, he patiently spent a little over an hour explaining options and considerations I needed to know before making any decisions.  Even though it ended up taking me another 2 months or so figure out what I wanted, Floors Direct ended up being the best overall option in terms of options, professionalism, and pricing.  Let me say this about installation -- if you're shopping for an installation contractor by price per square foot, you're doing it wrong.  Details matter.  Ask about glue/nail/float.  Ask about the quality of the glue.  Ask about whether you need any extras (e.g., sound deadening) to meet HOA/codes.  But, having said that, Floors Direct was not only competitive, they were willing to work me a little on the price for not only the flooring (a special-order wood that was on back order) and the installation (because it was a relatively large job).
The actual installation was done by Troy Martin and his crew -- absolutely the finest craftsman I've come across in a really long time. These guys did an absolutely fantastic job.  Laying a floor in a square room is one thing, but tying multiple rooms together seamlessly so they all meet the hallway and stairs at the right spot is another.  It was impressive to see Troy spend the time to "measure twice, cut once" -- and let me add, have it look awesome.  Troy himself spent at least 2 1/2 days making sure that the stairs were done to perfection.  There is a symmetry and pattern to the transition that you have to look down on the stairs from the hallway to see -- something that only Troy and someone like me (an engineer and ex-military guy) would notice -- but he did it without asking because "it was the right way to do it."  I cannot speak highly enough of Troy's work ethic and professional ability.  No matter how big/small of a job you have, make sure Troy does the installation.
There was an error in the initial materials order (everything that was ordered came in, but not quite enough material were ordered to do the complete installation -- just a simple math error), and Troy spotted it almost immediately.  Bill got the special order material delivered quickly and, to make up for the inconvenience, deeply discounted the price (materials that I clearly needed and would have paid full price for had it been ordered earlier).  Mistakes happen, but companies like Floors Direct who are willing to "make it right" are sadly all too rare these days.  Throughout the entire pre-order, order, installation, and follow-up, Floors Direct set themselves apart as a first-rate operation.

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We have high quality laminate floors in many rooms of our home and decided to put the same product in one last room. However, our particular style number was no longer being manufactured.  When the previous company we had dealt with was unable to help, we went to Floors Direct in Stuart, Florida for assistance. Owner Kent and salesman Chuck did what we consider to be "way over the top" and did an exhaustive search to help locate the last few remaining boxes of this discontinued product. After much effort, they were successful and found enough for our job!  To top it off, they kept us informed of their progress every step of the way; a rarity in our experience!  I?m certain their profit was not commensurate with the time spent on our behalf! We are very grateful for their extraordinary service!
We are completely pleased with the installation, as well.

After I complained about a defect in a small area, they sent their installer to redo that piece. The final product was 100% perfect. I am very satisfied.

THEY WERE AWESOME...ON TIME PRECISE CLEAN   WORKERS AND PROFESSIONAL

The installer, Ken Freeman, that the company uses to install vinyl, along with his two "helpers", were extremely laxadazy. Show up late in the morning, constant smoke breaks, take forever to do the job, letting Mosquitos infiltrate my house with the in/ out, having the materials get soaked twice (once by rain, the other by sprinklers). It's non stop crap. It is now 6:00 pm as I write this and they still have a bathroom and a master bath to complete. Being told this will continue for another several hours.

They were on time. No surprises. cost was exactly what they estimated. The installer was professional and nice to have in our home. When completed it was like the water damage never happened.

We worked with David Rodgers at Floors Direct in Stuart. He was very nice and professional. We were able to take samples home to see which worked best for our house. It was easy to schedule an apppointment to have the rooms measured and get an estimate for the floors and installation. Their installation fee was very reasonable, but decided to install the floors ourselves. After completing the job, I would say the cost to have it professionally installed is worth it if you are looking to get the job completed quickly. When we need to order two extra pieces of molding at the end of the job, David was able to ship it with another order and saved us $50 in shipping costs.
The installed laminate looks great and we'd recommend Floors Direct.

They were nice. They came in on time and did the job quickly.

Tile removal was messy, but I understand that's the way it goes. My vinyl kitchen floor is perfect. No seams & everything is centered perfectly. The rug was delivered, old carpet removed, all areas cleaned completely, before laying the pad.

The carpet was installed flawlessly, absolutely no seams showing. Doesn't look like there are any. The installers were very professional, I would call them craftsmen.

They were good. They were there when they are supposed to be. It was good. They did a good job and they were professional.

David was a very helpful salesman and Chris's install team did a really professional job.  They had to come back to pick up extra supplies and took the time to clean the floor removing all the dust...probably not normal but what a great touch for us moving into our new house.  Thanks

Floors Direct was willing to negotiate the price. I liked the price. They were very, very nice. I really liked them. I thought we got really great service at the showroom and paid a lot of attention to us. I thought the guys who came and laid the carpet were very professional, did a very nice job, cleaned up nicely, and were very polite. They moved the furniture. Overall I was very pleased. I was very impressed with them. They are reliable, honest, very forth right in their prices, and they were willing to deal with their prices. They were very honest, fair, and open. They were here right when they said they would be. We have recommended them to other people and we would use them again.

Loved the outcome! Floors turned out amazing!

This was an easy and excellent transaction.  The very knowledgeable Clay at Floors Direct showed me what my options were.  I took home a sample for husband's advice/approval.  Purchased a 12-foot x 45-foot length and had Floors Direct hold the carpet until other work in the lanai was complete.  The "other work" took several weeks longer than we anticipated, but Floors Direct was very patient. In fact, the ultimately delivery/installation had to be postponed by two days and at the very end by a few hours. Floors Direct was very patient with these problems.  The installers were terrific and, when the time came, had the carpet laid in less than two hours.  All and all, I am very pleased with Floors Direct and would recommend the store and its services to everyone.

As above