Tinney Rug Cleaners

Their prices were very reasonable and they did a good job.

The delivery men were wonderful. Punctual, respectful (took off shoes or wore booties) and knowledgeable of their job. However, that's where the quality of this company ended. When our carpet was returned, it still had dog hair on the carpet and was matted down. We showed it to the delivery men and they, at first, claimed it was carpet fiber from the back of the carpet. I pulled the dog hair out off of the carpet and some from my dog and showed them it was the same. They agreed, apologized, and took the carpet back. My husband called Tinney and asked to speak to a manager. The person on the line was rude and kept interrupting my husband. He told him it had been cleaned and that "you can't get everything out". He basically pushed my husband off the phone. My husband tried calling again today to speak to the owner (ended up being the same guy). The owner was very rude and kept telling my husband there was nothing wrong with our carpet and it was the back of the fibers. When my husband told him even his delivery men agreed there was dog hair still on it, he just kept interrupting and said he would return our carpet today. I posted a review on their facebook page and their response to my review "You can't please some people" speaks volumes to their lack of customer service and respect in general. DO NOT USE THEM.

WARNING, Tinny Rug Cleaners, 2855 22nd Ave N, St. Petersburg, FL 33713, charged me and additional approx. $3.00 than what was on the receipt. Initially I thought they charged me sales tax on top of the sales tax. When I questioned it, they said it was a Merchant fee for using my MasterCard. The Clerk did not advise me there was an additional fee to use a credit card, I had to question why the additional charge. They have a sign posted that states they accept check and credit card but nothing about a Merchant Fee if you use a credit card. So I requested a refund and paid by check. The Clerk seemed annoyed that he had to process the Refund. I then asked for a receipt for the Credit Card Refund and he first said there wasn't one, and I replied that I needed a receipt or something in writing from them reflecting they refunded my Credit Card. He then said let me see if I can print one. He was able to print the Refund Receipt with no problem so I'm not sure why he was so reluctant to give me one and why this wasn't provided without me having to request one. Also, my order was to cut a piece of carpet to bind a 5x7 piece of carpet for an area rug. I had enough carpet left over for two small runners. I had one of the runner sized pieces binded and requested that the remaining piece of carpet be returned to me with no binding (raw edge) so that I could use that piece at a later time when the first Runner became to used looking. They only gave me the 5x7 rug and one runner. When I told them the remaining piece of carpet was missing, he said there was nothing left over. I explained that I was specifically asked by the Clerk that took my order a few days prior if I wanted the left over piece and I said yes. The Clerk that checked me out argued a couple times that there was nothing left over. I started to explain that there was a 3rd piece left over large enough for another runner and he then rather rudely said, wait, he went to the warehouse and came back with the remaining piece that he just argued that there was no extra pieces. I was quite disappointed in the way they handled my entire pick up order / final sale. It felt sneaky and a bit shady. I sure hope the quality of the binding will hold out over time. I am unsure if I would hire them again.

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Tinney Rug Cleaners was awful. We had a large living room rug that needed to be cleaned. Unfortunately one of our cats had a few accidents on it. With it being a large rug and adding in their trip fee it was going to be about $300. They said it would be extra to have a deodorizer applied to the rug, so the total was $399.50. So obviously for that amount of money were are expecting the rug to be clean and not have any lingering odors. 
The rug was improved, but there still is an odor from cat urine in one section of the rug. Just having one section with an odor could cause a marking issue that will lead to more cat urine on the rug. So basically we wasted $400 dollars. 
We called about the issue and gave them the chance to treat it again or discount their service. They said they would come out and apply some more treatment to the rug, but we would have to pay a trip fee, so we declined.
The bottom line is they were ineffective at providing the service they sold us. I wouldn't recommend them to anyone and will never use them again. The manager that handles the scheduling has terrible customer service as well. He can be very rude when it comes to coordinating the pickup and delivery. They don't call you until the morning of going to your house so it is very hard to plan work around them in advance.
There are two Yelp reviews on Tinney Rug Cleaners and both of them give them one star and say they are terrible. It was my mistake not to read those first and save us the wasted $399.50. If you need your rug cleaned go to someone else.

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TWO strong polite professional guys carefully removed carpets from under heavy furniture and departed on time.

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I had a very expensive rug handed down to me and I wasn't sure how to clean it.  I was asking around who people used for their rug cleaners and Tinny on 22nd Ave N kept on coming up.  I called and spoke with I believe the owner and told him a little about my rug and he explained to me more about my rug, then I would have ever known. He even knew the origin the rug came from. Needless to say I was impressed and trusted him with my rug. They came and picked it up, the workers were there when they said they would be and off it went.  I had to go out of town for a  week and I had asked if it would be okay to have it delivered when I got back. It was delivered the day I requested and it looked amazing! I even called Tinny back and expressed how pleased I was.  The gentleman thanked me for calling and gave me some more advise on spot treating some of my other rugs. Great company!

I have used Tinney over the years and they have always been prompt, professional, and do an excellent job. I highly recommend them.

I dropped off the rugs for cleaning, where upon they were measured and tagged.  short of 2 weeks later I picked them up and when placed in the house, they were distinctly improved in appearance and oder.  The owner received the rugs and explained their process.  Could not have gone any smoother and with a very positive result.

I first talked with people on the phone and liked what I heard.  The process sounded great and so my husband and I took the carpet to them.  I should have known something was up as their pick up and delivery fee sounded way too high.  They cleaned the carpet and my husband and I went back to get it.  We brought it home and unrolled it only to find that the fringe, especially at one end, was now pink.  We had to leave for Christmas, but I called and told them what had happened.  This person was not kind or friendly or even professional blaming everything on us or the carpet.  I told him that the carpet had been cleaned before and there had been no problem.  His excuse was that since he didn't clean it the first time it must have been the first cleaners fault.  He told me to call when we got back from vacation and he would see what he could do.  I called as soon as we returned and somehow (LOL) he said he could do nothing because he couldn't find the ticket where it had been cleaned.  I still had his ticket on the carpet, but that was not even acceptable to him since they don't date their tickets.  I asked that they come and look at the carpet and pick it up to do repairs, but he refused.  I complained that the problem was not our fault and that my husband and I are older and we can't lift the carpet alone.  He indicated that wasn't his problem and refused to even come and look at the carpet to see what had happened.  WHAT!  Personally, I still believe that they washed the carpet and faded it (It is now more pink than red.) and then rolled it up before it was dry causing the rolled end to be much more faded than the other end.  End result, he said if I brought the carpet back he would take a look at it, but he wasn't happy about that and wouldn't promise that he would do anything.  Are you serious!  If I bring a carpet back I would expect that they could do something to correct their mistake and it seems to me that since this is their mistake (the fringe was white before they washed the carpet and the carpet color was red not pink) that they should at the very least come and look at the carpet and with the problem that exists they should have offered free pick up and delivery to fix the fringe.  After all the carpet was fine (only dirty) before they cleaned it.  NEVER EVER EVER USE THIS COMPANY.  THEY ARE HORRIBLE!!!!!! 

Tinney is the cable company of rug cleaners in my mind. I used them repeatedly for irreplaceable oriental rugs that my dog decided to start p****** on because they seem to know what they are doing. But dealing with them isn't that pleasant and if i had another choice I would make it.  If you drop off the rugs it's OK. Not too friendly but making friends at the rug cleaners isn't my thing anyway. But if you have to have something picked up, they are completely unrelenting in their pick up delivery service so i'd strongly advise against it unless you have a lot of time on your hands which I don't.   If you can't accomodate a date/time that they give you (and they don't even give you at time until the day they are showing up,  mind you) they give you another date that is THREE WEEKS away. If you don't like it they tell you you can pick it up yourself. If you can't do that because you're a single woman and the rug is too heavy as is the table that has to go back on top of it, they tell you they are just the delivery driver and they can't do anything about the schedule (that they put together) and don't you have any friends that could help?  Now....if i had people that could help me move a 100 lb glass table top and a truck that will fit a 12 foot rug,  I would have dropped the rug off in the first place instead of sitting home from work for two days, now wouldn't I? But i don't so I paid what i thought were professionals to do it. So aside from crappy service you get to feel badly about your personal situation for no extra charge. No..sigh...i don't have any friends that can help. :( 
Bottom Line: Go ahead and use them. They won't screw up your stuff. But don't expect to be accommodated by them. They pick up rugs. Anything else, they make it clear that it's a lot of trouble.  But they've been around a long time proving that technology exceeds customer service - just like the cable company.

unknown

fine

They have always been prompt, professional, courteous. 

Their service and quality has similarly been excellent

Overall was quite satisfied with speed and service

I called prior to picking up my area rugs and the man who answered the phone (who I later found out was the owner) was very curt and told me that they could not find my paperwork.  I told him I was close by so I would come with my copy.  When I got there he starts rummaging through multiple paper files and was still unable to find the paperwork.  I asked him if he had anything on a computer and he very proudly told me that nothing is on a computer and they still only accept cash or checks, no credit cards or debit cards. This is nothing to be proud of since it's almost 2014.   I asked him if I could go in the back to see if I saw my rugs and he told me, "we have your rugs I just can't find the paperwork."  He then tells me how much I owed him.  I told him I wasn't going to pay until I saw my rugs.  He then  huffed through the back door and says to me, "well someone's having a bad day."
When I got home I realized that I was one rug short and had to make another trip there. 
The rugs were very clean however, two of the five are damaged.  It looks as though fiber was caught on something and bare spots were left.  With the treatment that I received from the owner I have no doubt that even I took them back that I would get nothing but a bad attitude from him so I won't bother.
I've used Tinney in the past and have had only positive experiences.  After this visit I will never use them nor recommend them again.  I'd rather have the expense of replacing the rugs rather than give them any more of my business.

They used hand equipment. They really did a good job getting the dirt out, they were really professional and I gave them a healthy tip. It was $235 to do 584 square feet of carpet.

Easy to deal with.  Called day of pick-up and drop-off with a 2 hour window and showed up on time.  Rugs looked great.  They helped me move furniture to re-lay the rugs.  Very pleasant staff.

See above.
Date home built irrelevant.

The rug has never looked as good as it does now.

Professional and courteous staff. My two large dogs used to lay on this hallway rug for years. Tinney cleaned the rug very well and were mostly successful from getting the "doggie" smell out of it. They explained the oil from the dogs coats will penetrate the rug fibers and very difficult to remove.

We purchased an old, machine made, oriental rug from a 2nd hand place.  Tinney Rug Cleaning made it look amazing!  I dropped it off on 12/23 and it was ready on 12/30.  The only down side is that they don't take credit or debit and I had to run to an ATM to get cash for a deposit.  Regardless, I would definitely use them again and recommend them.