Professional Hardwood Flooring & Services,Inc.

On 8/27/13 @ 8:00 Tracy Riley appears to do my installation. He came with one helper. He proceeded to let me know he had NO idea he was doing this job today, he just got it the night before ( which tells me that Old City Design Center NEVER had an installer for me on Monday) and had no idea what he was here to do other than rip up carpet. He had nothing nice to say about OC and commented on the mis-management and disorganized. Tracy stayed for exactly 1 hr. He only ripped up carpet & left me with a HUGE mess (pics included below). He also left me the carpet & padding he pulled up! The entire house was full of piles & piles of dirt, dust & pieces of carpet & padding. He just ripped up the carpet, pulled up SOME tack strips ( left the rest that I had to pound down my self) and left. He said he would be back Wednesday, 8/28 @ 11:30am. He said my job would take him only one day. I then spent the next 2 hours shop-vaccuming the mess he left me & sweeping. On Wed. 8/28/13 Tracy called me @ 11:15 to let me know he was not going to make it. That he wanted to start "fresh" on Thursday and that he would be here first thing. That something "came up" at another job he was doing. Once again, I was understanding. I also received a visit from Ron @ OC. He was coming by to check to see how the job was going. Ha! Needless to say, there was no "work" to check on and obviously NO communication between the sub & him. Thurs. a.m. Tracy arrived @ 8:30. He pulled up the rest of the baseboard, tack strips etc. He then proceeded to tell me that he needed to test the moisture on my wood & in my house. I did not have batteries so he went to buy some. Upon returning he informed me that because the OC Reps. that delivered my wood...did NOT unstack/unpack my wood to acclimate... when they should have, and left it all stacked on top of each other that my wood readings were not appropriate to lay ( why did he mention this 3 days ago when he saw it?) That my room levels were at a 10 and the wood was a .2. ( keep in mind he was checking the room moisture in my baseboards! Anderson clearly states to test the CONCRETE! not the baseboard!) He told me he could not lay the wood and that he would come back tomorrow. Needless to say at this point I am beyond livid! I call Ron, he informs me that the wood should be fine. That its had a week to acclimate to my house. I then put Tracy on the phone with him. They talk. I get the phone back & I am informed that Tracy is going to go to lunch & then come back and start my floor. I was fine with that. The minute I hung up the phone, Tracy said he indeed was NOT going to lay the floor. That a couple of hours is not going to make a difference. I was very upset when I was just TOLD he was going to lay it! Tracy then proceeded to tell me that he would lay the flooring if and ONLY if I signed a piece of paper saying that he is not responsible for warped wood or swelling if he layed the flooring today. Are you KIDDING ME? Um no, I not signing that. Tracy then proceeded to open all 30 boxes of wood & spread them throughout my house to acclimate. He then leaves saying he will be back first thing. He had NO desire ahad no intentions to do this job today. He obviously had other work that needed done elsewhere. Fri. a.m. 8/30/13 he arrives @ 7:30 with two other guys. The first thing he asks me for is a trowel. Really? Your a wood installer and you dont have a trowel? He then went off to Lowes to buy one. 45 minutes later they finally get started laying the floor. Keep in mind, I NEVER saw him re-test the wood that he was so worried about the day before.. Periodically throughout the day ( I never left) I would witness him talking about what "crap" wood I bought ( I paid $5.99 a sq.ft. it is NOT CRAP!!!) How poorly it lays, that its just terrible as was the glue ( Mapai glue, top of the line glue!). As I watched them do this, I noticed that there was no consideration or protection laid down to protect the floor as they moved throughout the house. They walked on it the minute it was laid. They never covered up what they did with any drop cloths or cardboard. They never put protection under their equipment or protected the floor from their big dirty work boots. The cut ALL the wood INSIDE my home, not outside. They did however cut my baseboard outside on my screened in porch, however left the door wide open so the dust still blew inside. The biggest problem started with the glue. They DID NOT apply the glue correctly with the correct trowel ( which can be a warranty issue!) , so therefor the glue seeped through the seams. There was and still is glue everywhere. They walked in it and then proceeded to track it all over my new floor. The trim work they installed was horrible (pics included how he stuffed cardboard from my garbage to make a baseboard bow, so it would cover a gap in the wood where it didnt meet the wall!!!!! He also said it was bowed cause my walls were uneven!!!!) . Obviously he never did trim work. It was cut poorly, uneven and very rough. They laid the living room floor and half of the hallway. They then decided it was quitting time @ 2:30. They also decided it was ok to quit after spreading some glue & not laying the wood on it!!!!!! So I had 2ft to 3ft square areas that were COVERED with glue and no wood! How am I suppose to get around my house for the next 24 hrs? he advised me to cover it with cardboard!! Again leaving me with a mess (pics included) On Sat., 8/31/13 he arrived @ 9:45 with 1 guy. Laid the flooring in the dining room & foyer/hallway. Still glue everywhere of which he said would easily all come clean when he was done. Rick showed up at my house around 1:30 and said Tracy would stay today and get this job done. The minute he left, Tracy was singing a different tune completely. At around 3:30 he decided he was done for the day and would have to come back TOMORROW! He had maybe 15% more to go and the clean up. I was not happy. He refused to finish. When I asked if he was going to at least clean up this mess (pics included) he told me that the mess that I was seeing was from my carpet when he pulled it up! WHAT?? This was almost a week ago...what does that have to do with his mess of wood shavings, garbage, dust, dirt, glue etc? Things then got heated. Both my husband and I were very upset. Tracy refused to clean up anything & left my home. He told us we were miserable people to work for. Told me that the problems with all the glue is because of the wood. That it was garbage. On his way out the door, he very rudely insulted my husband by telling him he is not one of his "little lawn boys that works for him" (making assumption from seeing my husbands work truck). He also rudely told us this: "Oh by the way, because of this wood being crap? I had to use the EXTRA wood you bought to do your kitchen so you are going to be short!" I could not believe this man! At this point, I refused to let Tracy Riley back in my home & notified OC that I wanted a new installer. Tracy was extremely unprofessional, rude, unprepared, disorganized and extremely unqualified to do the job he was hired for. I highly advise anyone who is considering using his service to consider going else ware. He nearly destroyed a $10K job by his sloppyness and lack of professionalism. UPDATE: This company just filed Chapter 7 Bankruptcy and owes MANY people their money back AND work done! DO NOT USE THEM!