Encore Air Conditioning

We had on site visit, quote and installation within 24 hours. Very professional at all levels of service. No unpleasant surprises. It would be my pleasure to recommend Encore Air to anyone needing new AC.

Wonderful. They exceeded my expectations

The fan motor stopped moving while they were here. They replaced that and put in a UV bulb, and since they have serviced it, it has a terrible smell every time I turn the air on. I tried to call and email them to get in contact with them, but either they would not respond or they wouldn't fix the issue.
 
Since they wouldn't come out to fix the smell, I had to get another company to come service it and pay another service fee. They had to replace the fan motor again and when they went to go get the parts, they said that Encore never registered my parts so they would only be guaranteed for 5 years instead of 10 years which is what the original contract said it would be.

They seem like they are never going to honor anything about my air conditioner and I am now stuck!

It is now April 18, 2016 and I got the Consumer Protection of Pinellas involved in getting Encore to refund  me for the defective UV bulb as the owner said he would on Dec 17,2015.  I got a check for 133.00 today and it bounced as they have no funds to honor the check.

They promised to call me to explain why I don't have a 10 year warranty but never did.

They claim to be Christian with values but they are the most dishonest company I have come across since moving to Florida in 1986!

Did not finish the job. They had installed the unit, but have not finished the housing for the duct work. This is important because without that housing, any sort of inclement weather could severely damage the system. Tried calling several times and got an answering service each time. Left a total of FIVE messages. Went down to their business office and the adjacent business said that their lease was up and that they had actually closed down that location.

Encore Air replaced my AC system back in 2013. At the time the service was outstanding and they want above and beyond to complete that job. The reason for my recent review is that within the past year I have called no less than four times to request estimates for new AC work and never receive any calls back. I have met the owner James and he is very professional and knowledgable. However as of late I assume they may be getting so much work and I can kind of understand if they are no longer as responsive to customer needs. Luckily there are other competitors out there with A ratings on Angie's List. I truly wanted to keep Encore Air as my primary AC contact but unfortunately I had to look elsewhere.

Late for appointment with no call to notify of delay. Canister used appeared to be reclaimed Freon and was from a reclaimed freon canister. Service Tech was friendly and seemed knowledgable. Even changed a Valve that was leaking. However, system still having trouble keeping up and Freon was not from a new tank. Will not use again. Merchant also untruthfully stated to CC Billing dispute that he never heard back from us even though there is an email chain on the matter. NOT trustworthy and violates EPR standards.

Installation was exactly as quoted and done in a very expedient manner. All questions and concerns were addressed. Installation was done in about 5 hours and the work area was very clean upon completion. James the owner, answered and responded via email and text in a very profession manner. I highly recommend Encore Air for excellent service, customer satisfaction and professionalism! James Whipple and Bonnie Ramsey.

We had a new 5 ton central heat pump system installed in January and at the time I was informed that the technician installing the unit did not have a filter that fit the unit, but he would return the next day and put the filter in.  As the unit is located outside in our pool area, I told him that he could come back and put in the filter at his convenience.  Just recently, we discovered that the filter had never been installed and when we called to let them know we were told (in a very disrespectful way) that it was our fault because we hadn't changed the filter in 8 months.  They would not even recognize that they had neglected to install any filter in our brand new system.  I am writing this critique after 3 unanswered emails to the owner of the business, who had previously been very responsive when we were in the process of contracting his business for the new system.

I scheduled with Encore Air for a service visit on my system installed in July 2013. During the 1st two years the system was performing satisfactorily but now were are having difficulty controlling the humidity and attaining the same level of cooling as in prior summers. I specified at the time of the service appointment that I wanted to know what actions can be taken to improve the internal temperature since the old windows are already covered with blinds and curtains and the thermostat was reading 75 degrees, about 5% below the actual interior temperature at that location.





Rick, I believe, first tested the condenser and informed me it is functioning normally, which one might expect for a 24mo old system.

Next he checked inside and noticed all the supply vents were wide open in all areas. He explained that the system works best under pressure so have the vents opened minimally will better distribute the cool air and will push more air to the areas that may require more cooling. He went room by room and reduced the vent flows through the house.

Third, he started testing supply temperatures at the thermostat and at various vent Iocations. I asked him if he had any equipment that to measure any significant cooling loss through ducting and he replied he did not. While collecting the readings inside, he popped his head into the attic for about a minute but performed no specific actions at the AHU,

Upon returning to the living room, he confirmed the thermostat was reading 5 degrees below the actual temperature and he wold have to check if it was still under warranty.

Secondly, he informed me to have my tenants maintain regular changes of the filter which he could see was clean. He also emphasized maintaining good vent control to balance the system.

Lastly he told me the supply temperature was a 62 degrees which is on the high side of normal and perhaps the system might have been overcharged. He said to wait on the outcome of the thermostat before addressing the potential overcharge situation.

Lastly he presented the $89 invoice for the service visit which was paid.

Two weeks have passed now and I have not heard anything from Encore Air about the thermostat and the minimal supply temperature being output from a 2 yr. old system. Further I did not see Rick take any preventive maintenance actions like cleaning coils, flushing drain pans, etc. Moreover the visit has done nothing to address why the system cannot reduce the humidity which I measured this week at over 60. I feel this service visit was cursory at best and the follow up poor.

To make matters worse, I met with a different Encore employee the following week ( July 13) at another rental property I manage in Largo to estimate a new system install. He did not show or call for the 9am appointment time. After calling their office, he arrived after 10am and professionally conducted his review for making an estimate. He advised the install was possible using an "over the water heater unit" between 2 to 2.5tons built into the hall closet.. I gave him my card and asked him to email the estimate to me. He did not have a card to give me and I cannot recall his name. I have not received any reply or follow up from him now 10 days later.

 





If the McClows truly stand  by their claims about the quality of Encore Air's services I would welcome their call and further suggest they add a vehicle on their website to their handle complaints, not just positive experiences like I had when the system was first installed.

After 23 years of reliability from a Trane unit, even though July is not the easiest month in Florida to be replacing your air conditioning system, I did not want to make an emergency decision and wait for my old unit to die. I compared 3 different brands and suppliers. Encore's Angie's List reviews were impressive and Chuck was able to come out and give me a quote the same day I called.  I felt the other 2 vendors were up selling me on their units for my 1200 s.f. of living space. 
The  installation was scheduled for Monday, July 6th, and Matthew and Rich arrived on time and ready to work. Chuck had allowed up to 7 hours for the job and they completed it in 4.5 hours. What great teamwork! One outside on the condenser and one inside on the air handler. They consulted me for my preferences on pad placement for the condenser and removed a warped shelf that the old vertical inside air handler had rested on and replaced it with a perfect metal stand. Filter changes are going to be a breeze.
I purchased the Bryant 2.5 ton, 15 SEER, unit that was eligible for the local utility rebate that Encore took off my invoice price. The unit is so quiet compared to my old one, the first couple of days I would stop at the door just to see if it was running!
I did have a very small problem with condensation dripping from the pipe and Chuck had followed up with a call the next day to see how the unit was running. I mentioned the moisture and someone was out before noon to take care of it.
I am totally satisfied. Professional, knowledgeable, and efficient. I am so glad I looked at Angie's List first for such a big investment.

Went well, air is cooler.

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The team was excellent.  They showed up on time and got right to work.  It was immediately obvious that the team had been working together for quite some time as they immediately jumped on their tasks to begin the replacement process.  They pulled me in and involved me for any questions they had about specific equipment placement along with any changes they wanted to make for the new unit.  They were incredibly efficient and had the new unit online by the early afternoon. 
This company definitely focuses their efforts on new system installs and that seems to be their specialty.  They are up front about their system and labor costs as they post most of them directly on their website.  No other company that i worked with came close to their pricing with their initial estimates and only got competitive once they knew who they were competing with.  Even then, they still couldn't' beat the pricing Encore provided.  All in all, a great experience and i couldn't be happier with the new installation.

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Responded really quickly. Technicians were very courteous and knowledgeable. Completed the same day.

It went great. Worked on the system until he was able to get cold air coming out.

Install went very well. Installers arrived on time and were very professional, courteous and neat. Installation was as indicated on the paperwork. Area inside the garage where the Air Handler was installed and the outside area where the Compressor was installed were as neat as they were when the installers arrived. The price of the unit was fair and I was able to get a quote online from Encore Air. Who does that today. Most companies dont want to do a estimate over the internet; as they want to send a salesman to pressure one into purchasing more than you need. Great Great Company. Can not say enough good things about Encore Air.

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Their method of getting an idea of pricing though their online query is very helpful. The installers were very knowledgeable and did a really good job.

After interviewing  four other air conditioning companies, we chose Encore because Mr.McClow , the owner, was knowledgable about the Lenox product we wanted and educated us on the type of system we needed for our small 1957 home. Also he was willing to dispose of the old oil heater and tank  and offered  an excellent price. He provided a written quote which included  extras from the manufacturer.
The workman arrived promptly on the agreed upon date. It was a rainy day and they put tarps down to prevent soiling the carpet. They were very organized and  quickly set-up the condenser  and air handler. On the second day the contracted electrician worked very steadfastly until the unit was connected. He and his helper were very conscientious  and professional. He was very kind to repair an outlet in another room as well. His work was included in the quote.
The duct work   and installation was completed on the second day. The carpenter arrived on the third day to frame out the air-handler and install the bifold  door. He also repaired the walls  where the old vents were from the oil heater and  a few non-related unfinished
honey do's. His rate was fair, and was not included in the quote.
Overall, we are very satisfied with the work and would recommend this company  to others.

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After getting estimates from eight different contractors for a new air conditioning/heat pump system, we settled on Encore because of (1) previous customer reviews, (2) price, and (3) the brand of equipment they offered.
Encore was able to do the installation the very next day (a Saturday!) after we called them.   There was no additional charge for the Saturday installation.  The whole installation process took less than 5 hours.  We did not need any additional duct work or  electrical work, so the installation just consisted of swapping out the outside unit and the inside air handler.
The installers arrived promptly at they appointed time and went straight to work.  We found them to be very professional, taking time to make sure they were as clean as possible during the whole process.    Our old outside unit had lots of unkempt vegetation around it, and the installer not only cleaned up all of that, he hauled the dead plants away with the old equipment.  That whole area looks better than when they arrived.  Inside, they laid down a tarp over the carpet, then vacuumed up the area and the entire staircase leading upstairs to the air handler.  Very nice.
I would highly recommend Encore to anyone.  We learned a lot from talking with eight different contractors.  A couple of them were fairly high-pressured, a couple of them were outrageously expensive, and none could offer the combination of personal service, technical knowledge, price, and previous customer satisfaction that we found in Encore.

I got  four estimates before I finally chose Encore Air.    They  were the best in service, transparent in pricing and quickest to schedule the appointment.   Very easy to deal with both on the phone and email.