Apollo Plumbing of Pinellas

Alex along with his helper Johnny came out on 3/29. Good communications. They were responsive, clean and efficient. They are highly professional, personable and reasonable. Gladly answered all questions. I've used Apollo before and will certainly use them again.

Went very well. Very professional. Achieved desired result in timely fashion. Will certainly use again.

Chris and Tom. who are extrodinarily good looking, called ahead of time, came on time, got right to the job and gave me some good advice about my bathtub. I have scheduled them to come back and fix the deflector on the tub. They are very professional and competent in their job performance and the price was well within reason.

Very well.

Toilet was constantly stopping up - flushing but basically slowly draining. They came once, rebuilt the toilet and used a snake. A day later the same issue occurred. Called them back, they offered to come right away - I wasn't available for a couple of days. They removed the toilet and noticed that the bottom of the toilet had been broken when it was installed some years ago (before I moved in). The reached in the drain and un-wedged a large piece of porcelain. The proceeded to replace the toilet and it's working like a champ. They credited my initial visit to the total fee. The total price was below what I had searched and found for average fee for this service.

Wonderful. Could not ask for a better set of professionals to come out. Scheduling was fast and easy. Two servicemen arrived and was able to work on both jobs simultaneously which helped with time here. Replacements were taken care of and pricing was well worth the time. I will recommend and use them again in the future.

Fine, See above. Chris and John did a great job. We were very pleased.

whole process was excellent. easy communications, I gave them info on what I wanted, they recommended a model. called them on a Thursday, gave me an install appointment for the following Monday. Installer was prompt for the appointment time and was professional. installation went off without any issues. The model they selected was a Gerber 21-318 pressure assist toilet. Pressure assist was the requirement I placed on them. So far this toilet has been the best toilet I ever had the pleasure of using. It's comfort height and comfortable. My old toilet had such a weak flush it would clog daily and requiring plunging. This toilet, seems impossible to clog with that powerful flush it has. I couldn't be more pleased with the service of Apollo Plumbing along with their recommendation for the toilet model. Most excellent,

I installed the toilet myself many years ago. This was the second plumber I had look at the problems (water dripping from toilet to and a water valve you couldn't move). The first plumber didn't seem to me to know how to do the job. I had intended to only get an estimate from the next one (Apollo), but he was so knowledgeable and he had time so I asked him to go ahead. He convinced me that I should get a new toilet and he went to get one. Great job and I highly recommend him.

First, the communication with Apollo plumbing was fantastic. I was flying on a plane and could not make any phone calls. They were extremely responsive to my Angie’s List messages. Unlike other competitors, they were able to give me a ballpark estimate via messenger. Then an hour before the plumber arrived, I received a text saying he was coming. The text included personal information and I instantly felt comfortable with the company. It helped personalize the brand. I’m at home by myself and sometimes having service people in and out of your house can be disconcerting. Chris called me 30 minutes before his arrival and was on time. He was extremely friendly, very funny, and super helpful. He went above and beyond because my dishwasher had not been installed properly and he was able to find a solution with a difficult cabinet that no one else was able to fix. He fixed it for me, he didn’t even charge me for that added work. The service was fantastic, the pricing was great too. I will be calling this company every time I have a plumbing need and referring them to all of my friends and neighbors.

Great! They did everything right and when they ran into a problem, the solved it.

I have nothing but good things to say about Apollo Plumbing. They were able to fix our problem quicker than anyone else I called and they did it well. The Apollo plumbers were patient, courteous, and competent. Apollo Plumbing is my go-to plumbing firm from now on.

Went great. Chris and Johnny were prompt, professional and left no mess. Great overall experience.

They did a good job. I prefer paying by the hour but I realize a lot of companies do not operate that way anymore. I would use them again.

Very dissatisfied with the plumbing service to fix our faucet. The plumber performed the work and it did not stop the leaking. When asked about further repairs, the plumber quoted a price with a very expensive faucet set that we did not want. When asked what other choices of faucet could we order the plumber was not only rude but condescending stating that he knew best and didn't like being questioned. After conveying that we wanted to make sure the design fit as well as the fixture, he said we should get someone else to do the work. Now we are out $175.00 and our faucet is still leaking.

The technician initially seemed overworked, irritated and out of patience. He had several jobs to do, they were short-staffed, and also had a new trainee with him. He was in no mood to explain why he would not just solder the pinhole leak and be done with it. He at first thought he would have to chip out some of the opening to the outside. In the end he was able to cut the pipe and route it around the electrical conduit it had gone under before, and they were able to get the pipe connection ouy of the hole in the wall and replace it. I think the plumber's name was Jerry. He did a good job and the bill seemed fair for the amount of work and the parts he included. It would have been great if he would have been more personable, but anyone can get frustrated at times. It's holiday time, and I hope he gets a break soon. I would use them again.

Quick Summary: Apollo Plumbing lied to me, overcharged me, and did not fix the problem despite two visits and several phone calls. Their proposed solution to a slow-running, partially-clogged sewer line was to dig up and replace the whole sewer line for ~$5000, instead of correctly doing what I paid them for (snaking out the main sewer line to break up the blockage). This is equivalent to having a flat tire on your car and having the repairman recommend just buying a new car (yes, that will fix your flat tire problem, but you’ll be overpaying for that solution). The Long Story: Several months ago, I bought an older home whose pipes seemed fine – until I took my first shower. After about 8 min, the shower water suddenly stopped draining, and the toilet started gurgling. Not a big problem, just need to get my main sewer line snaked out. Because I had just bought the house, I did not know if there were any sewer clean outs at ground level. Apollo said they needed to charge more to do a clean-out from the roof. I did not know this at the time, but a plumber can simply dig around where the wastewater line leaves the house. It should take a plumber with a shovel about 5 min to locate a buried clean out (if there is one), but Apollo did not mention this. I had to approve the much more expensive roof clean-out. Since I work on Wednesday mornings, I had to ask for time off work to meet the plumber. Wednesday rolled around, and I waited. And waited. And waited. I even waited a little longer than the appointment window, halfway into what would have been my lunch hour. Finally, I gave up, left Apollo Plumbing an angry voicemail, and went to work. A bit later, I got a phone call from Apollo where they did apologize, sort of. The plumber blamed the mix-up on his friend, who was helping out by answering the phones and setting up appointments. I didn’t like that the plumber just threw his friend under the bus, but he did promise to fit me into the schedule as soon as possible. Since I really wanted to get this resolved before the weekend, I agreed to a Friday appointment window. Since I have to work on Friday too, I asked a family friend to meet the Apollo plumber at my house. They were late again, but at least they showed up. The plumber went up on the roof to do the sewer clean-out with the drain auger. It made a lot of noise, which the plumber said was due to tree roots invading the sewer line. He used the machine to clean out the line for a bit, then ran the shower for a couple of minutes and said it’s all fixed now. He also went to my garage to do an estimate for a new water heater. According to my friend, he did it very quickly and did not want to write down the estimate because it was more paperwork for him, but he did give a verbal estimate of around $1500-1600 (labor and parts). He said it would cost more than the average installation (~$1000) because he would need to install new pipes to the water heater to comply with city code. When I took my next shower, everything ran fine – for about 8 min, when the shower water stopped draining and the toilet started gurgling. This was the exact same problem! I had paid Apollo Plumbing $265 and got no results. I called them and left another angry voicemail. After playing a bit of phone tag, the same Apollo plumber called me back on Saturday, a week after their service call. He said he would like to come that day to fix our issue … but he promised to help a friend move into a new place … and his wife would be mad at him for working over the weekend. He promised to come by my house first thing on Monday for no extra charge to fix the problem. This was a terrible apology, and I saw a pattern of him blaming others for his incompetence / laziness. But I decided to give him a second chance and agreed to meet him on Monday. The plumber insisted that I needed to be there, so I called my boss and asked for another half day off work on Monday. On Monday, the same plumber arrived and went up on the roof to use the drain auger again. He worked his machine for a while, then told me that he ran every inch of his auger line all the way to the city sewer line, but still couldn’t fix the problem. He needed to diagnose the issue with his camera that he can snake down the pipes, but this additional service would cost $150. By this point, I’d been dealing with this for over two weeks, and I was fed up and just wanted it fixed. I approved the camera service, expecting that he would provide me with pictures or live video so I could see the damage / problem myself. But he just fiddled with some equipment for a while and then announced that I would need to replace my entire main sewer line. He said that my sewer line ran straight back to a fence at the rear of my property, where it joined the city sewer line (his assistant even marked the path of the sewer line with spray paint). My line was clogged with roots in a couple places, and the roots had also changed the angle of drainage to completely horizontal. Both issues were causing the drainage problem, and the only solution was to replace my main sewer line for ~$5000. In retrospect, he never showed me any video or pictures to back this up. In fact, I have no proof that he even did the camera service at all, especially since everything it “revealed” turned out to be lies. At first, I completely believed him, but I could not afford $5000. So I had to wait on that sewer line replacement, and deal with very short showers, hand-washing all my dishes, and washing my clothes at a friend’s house. After about a month, my regular plumber got back into town, and I hired him to install a new water heater (the only thing worse than 5-min showers is 5-min cold showers). He charged me ~$600, about $1000 less than Apollo’s quote, and he did a great job. When I told him about my sewage woes, he was unable to offer any help because of his bad back. But he warned me that Apollo Plumbing had a reputation among other plumbers for overcharging people, and has for decades. I realized I’d been had, and I started digging in my backyard to discover the full extent of Apollo’s lies. I saw with my own two eyes that I had metal sewer lines that were still in excellent condition. There were tree roots, but I could not find a single spot where they were growing into the lines (the roots could not penetrate the solid metal). Also, the sewer line did not go out the back of my property, as the Apollo plumber claimed, but instead curved around the house to the front. There was also a sewer cleanout installed in the exact place it should have been, so there was no reason for them to work from the roof and charge me extra for that. I called a different plumber for a new estimate to replace my main sewer line. He came out that same day and told me there was no reason to replace it at all. He used his drain auger on my sewer line, found and cleared the blockage, and even installed an extension on my cleanout so that it could be accessed in the future without digging, all for $150. After he left, I took a long, hot shower, and the water had no trouble draining at all. And in the months since his one short visit, I’ve never had a problem with drainage again. Because of Apollo Plumbing, I was out ~$415, missed 8 hours of work, wasted about 20 hours of hard physical labor in the summer heat digging to find my sewer line (almost got heat stroke once), experienced hours of frustration dealing with them, and endured a lot of stress and worry about that $5000 estimate. I do not recommend Apollo Plumbing to anyone, and they should not be allowed to treat people this way. Please hire anyone else.

The plumber did the work OK, but I felt that he was trying to set us up for more work later. He talked about roots in our line that may require work in the future and we do not have any large trees in the front yard. he also handed us some malarky about old people plug up their toilets more because of all the meds they take. We both take very few drugs and it struck us as a very rude comment. The strangest thing was that he, Christopher Conley, wanted the check made out to him because it was on the weekend.

When I had my pool installed, they removed the service pipe. They weren't happy that there was no service pipe but they did climb up on the roof and tried to clear the pipes out thru a air vent located 5 feet in front of the clogged toilet. They tried to cleared out the pipes thru the air pipe but toilet was still back flowing. They had to remove the toilet and clear out the last 5 feet of the pipe. They PROFESSIONALLY installed toilet correctly in its spot because the contractor did a sloppy job of installing the toilet initially. They cleaned and vacuumed they bathroom then left the bathroom as it was before they arrived.

They did a good job. They were not communicative. They did not ask what I would have liked to have had done enough, to see the way the system was to be set up, and what was to be done with it. No drain cleaning. They re-plumbed the house. They put in entirely new plumbing, new pipes and everything in the house.

No issues. Happily recommend this company. Friendly service.

Chris installed our new 30 gallon hot water He was very efficient, friendly and neat. We were very pleased overall and would recommend them highly

repaired toilet and stuck shower faucet

Very well. After assessing the condition of the existing faucet the plumber recommended replacement. We had obtained a replacement faucet and he installed it quickly even though the previous one had not been done correctly (nut on backwards).

DO NOT USE THIS COMPANY, THEY ARE NOT RELIABLE. This company has to have the worst customer service I have ever had. On the first day they came, a Wednesday, they needed to borrow a plunger and heavy duty extension cord. They worked for about two hours, but could not unclog it. They told me that they would come back the next day with a camera and different snake and that someone would call to schedule a time. I waited all afternoon and had to call them back. The person scheduling the time answered and was quite rude, he told me there was no way they could have promised to come back on Thursday as it was all booked up. He wanted to schedule the work for the following Monday. I told him we could not wait as the clogged drain was preventing us from using the dishwasher. After some discussion he scheduled us for Friday morning, two days after the initial visit. So hence the first lie, "For sure we will come back the next day." Come Friday morning they called and said they had to reschedule for Friday afternoon. They were working on a job they couldn't finish the day before and the people that they were working for took off from work so that could finish. So at 1:30 Friday afternoon the plumbing technician called and said he could not make it until Monday because the hotel they were working at needed the job completed. So lie number two, they weren't working at a private residence, they took much higher paying job and chose not too do this one. Now I have to have someone come out after hours and maybe pay a premium. REPEAT - DO NOT USE THIS COMPANY THEY ARE NOT RELIABLE.