The Old Guy - Computer Service
About us
We are a small, very personal and family type of business providing extremely cost effective, high quality computer repair service, sales and support. We specialize in the home market, but will work with small businesses also. We offer flat rate prices for both in-home and in the shop service, including free pick-up and delivery for problems that cannot be repaired in a one hour home visit.
Business highlights
Services we offer
Virus removal, adding & removing software, cost effective sites., hardware repairs and upgrades. Replacement machines. Internet problem solving, junk files cleanup, memory expansion, wireless home networking expertise. Web site development and building for simple
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 0% | ||
| 0% | ||
| 11% | ||
| 0% |
"Sir, Thank you very much for the positive review. We strive very hard to make our clients happy with our service."
"[removed member name], thank you for taking the time to say kind words about us. You were a pleasure to work with. The Old Guy"
"I am extremely sorry that this client was dissatisfied with my service. When I arrived at the client’s home, I recall I was told that the system was slow. That’s a pretty common issue and certain specific steps usually clear any issue. I reset the browser, cleaned up programs running in the background and stopped all unnecessary scheduled tasks. I advised my client that in my opinion, the computer wasn’t unusually slow. (I see dozens of computers a week.) If I suspected a virus, I would have taken the computer to our office for removal. I saw no evidence of a virus. They seemed happy with the service, paid and thanked me. When learning of the client’s dissatisfaction, I attempted to call on the client again, at no cost, and they declined. However, I obviously failed to do all that was required to satisfy this client. If any of my clients are ever unhappy with my service, I immediately refund the service fee. I have refunded these folks' fee and wish them well."
"Thank you for taking your time to rate us as a company. We appreciate your excellent rating."
"[Member name removed], thank you for your kind words. I hope everything is working well for you and that complex system."
"Sorry to have taken so long. Your problem almost stumped us. The Old Guy finally got it figured out. Thank you for the nice response."
"Thank you. That was very kind of you."
She always calls back right away.
"Thank you for taking your time to say nice things about us. Susan"
Licensing
State Contractor License Requirements
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