I bought a Geek Squad maintenance agreement. During the 2d year after buying computers and related items, I had issues with my laptop and it would not function. They were unable to help me, did not even look at the computer and sent me home. I had someone come to my house and fixed the problem in 5 minutes.

We've had reps from Geek Squad do a good job before but this rep, Martin B., was not one of them. I had bought a new printer and I was having issues getting the computer to connect to the printer. I thought he had it fixed, but two days later I went to check my email and a pop-up asked for my email address and a password to log into my own computer. In the past they'd give us business card so we could call back. He just gave us a phone number, a wrong one at that, and we had a hard time getting him back out here. When he finally came back out he fooled around with it for 15 minutes and printed a couple of emails. Thinking it had been fixed he left, but we still have issues using and getting into the computer.

The Geek Squad remote service did not seem to get the job done, so I took my computer in to the South Dale Mabry store. Jake was the Geek Squad manager. They sell Microsoft services and Bluehost web hosting, but he told me that the Geek Squad was not allowed to contact either entity to resolve the issue.

The female technician cleaned up a few things on our system and hooked the computer up to their internet and it was much faster. She suggested that we contact our internet provider.

The installer was very knowledgeable and the service was outstanding. Travis did a a great job and knew how to operate the unit.

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Geek Squad is best in the business. They always get me up to date and back on line in short amount of time. I have a annual membership, costs $70/year. Highly recommend them for computer maintenance

Three months after I purcahsed the tv set it went out. I called them and they said the mainboard went out and they would have to order it from the warranty company that provides the main board for the tv set. However, I am very frustrated because I have waited over 2 weeks to have my tv fixed.

Best Buy NEVER fixed the computer, they were rude, and tried everything to embarrass us, and make us go away. We have asked several times to speak to the Watertown NY store manger, but everything it is a different person, guess they have a manager of the day... One "manager" walked out of the store as her duty times was over for the day.... They have zero customer service, and only know the answer NO.... This is the company that should have gone out of business not Circuit City.