ANTHONY A CONNOR ELECTRIC CO INC

"Thank you for the nice review Mr. [Member Name Removed]!"

"We originally contracted with [member name removed] to repair the aluminum connections in his home and replace the 40 year old receptacles and switches that were worn out. At the original estimate we explained very carefully and in detail, as we do with each job of this type, that we charge by the outlet. This is because we do not know the number of outlets that will require remediation until we begin the job. We have found this to be the most fair way to estimate the jobs and provide cost effective service for our customers. As can be expected, any additional work that a customer requests after the estimate will increase the final price. While beginning our repairs for [member name removed] we discovered burned connections and defective wiring leading to the attic. From experience, we knew this was the door bell transformer wiring that was not in code compliance, and we could not tie it in to our new connections. This was a concealed defect that we could not have known about and certainly did not cause. We gave [member name removed] the option of repairing it, which would require a technician to go into the attic to replace the burned, exposed wiring and add a junction box, or installing a wireless door bell. We advised him before any repairs were undertaken that we would bill him for the new work of repairing the wiring, or we would install the wireless doorbell at no charge. [member name removed] chose to repair the door bell wiring. In respect to the light fixture that had to be replaced, we discovered that it had a burned socket that caused the light fixture to blink. This fixture looked to be original to the structure (built in 1970), and we advised [member name removed] that it needed to be replaced. We did not cause any damage to the light fixture, but offered to install a new fixture for him without any additional charge, which he accepted. Additionally, before the job was completed, [member name removed] requested that we install a surge suppressor. This was not discussed at the original estimate and was not part of the job until [member name removed] made the request to us. Just as we did with other additional work, we provided [member name removed] with the cost of the surge suppressor and installation before we began. The additional work requested and approved by [member name removed] after our original estimate was the reason his final bill was higher than our original estimate. When [member name removed] called to complain about his bill we carefully examined his invoice. For the original work contemplated in the estimate without the additional work, we were within fifty dollars of our originally estimated price. We instructed him to deduct the $50.00 difference from his payment in an effort to appease him, however we could not remove the charges for the additional work [member name removed]requested and approved."