"Subject: Thank You for Your Feedback Dear Deborah, Thank you very much for providing your feedback regarding your moving experience with our company. We always value customer insights as they help us improve our services. However, we would like to clarify a few details regarding your move. When you originally booked your move, your estimate was based on 846 cubic feet and quoted at $4500. During the quality assurance call, we found that your estimate increased to 1,336 cubic feet, which understandably caused a price adjustment. Additionally, in that call, you mentioned that you were discarding numerous items that were included in the initial estimate as "not taking." On the day of the move, the movers arrived, and you added additional items such as 10 wardrobe boxes, 10 dish packs, 15 mirror boxes, 2 refrigerators, 3 bedroom dressers, patio furniture, and 4 storage cabinets. Please keep in mind that packing was also necessary for these items, and you had a 10x20 storage unit that was 40-50% full, which contributed to the increase in your total price. Please understand we have all the call recording and emails documented to back up everything we are saying. It?s important to acknowledge that while customers sometimes wish to place blame on the company, transparency in inventory is key for an accurate estimate. We believe that accountability is a two-way street, and we encourage honesty in providing all relevant information upfront. Regarding your inquiry about a refund, you did dispute your charges with your bank and our records show that we dispatched movers to your location and were prepared to perform your move. However, you opted to send the movers away, despite the offer of over $1,500 in discounts. Therefore, the movers did not travel to your location without a purpose. Despite the difficulties you have raised, we remain committed to working with you to reach a satisfactory resolution. Please contact our customer service team at your earliest convenience so we can discuss how to address your concerns further. Thank you for your understanding. Best regards, RTR"

"Thank You for Your Feedback Dear Harrison, Thank you very much for taking the time to share your feedback regarding your recent moving experience with our company. We truly appreciate your insights, and we would like to address a few points that may have been overlooked or misunderstood. Firstly, when our movers arrived, there were a few items that were not included on the original inventory list. This is why there was an additional charge; however, I want to highlight that the movers on-site waived this fee for you. Regarding the stair fees, these were discussed with you multiple times during the booking process, including on the verification call, as well as through text messages. This information is also documented in the estimate you signed both at the time of booking and during our quality assurance call with management. We have reviewed the recorded phone calls, and I want to assure you that there was no yelling from anyone on our team. We maintain a respectful and supportive environment for our staff, and we take any allegations of unprofessional behavior very seriously. Please understand that moving items up and down stairs requires substantial extra effort, which is why there are additional fees associated with stairs and long carries. On a positive note, I want to emphasize that our movers not only discounted the fees for the extra items you added but also waived the stair fees as a courtesy. We encourage feedback, and this is the first time we are hearing your concerns, as we believed everything else went smoothly with your move, apart from the additional fees that were disclosed to you upfront. We are more than willing to discuss this matter further with you. If you would like to reach out to our customer service team, we hope to reach a resolution that leaves everyone satisfied. Thank you once again for your feedback, and we look forward to hearing from you. Best regards, RTR"

"Thank your very. much for taking the time to leave us your review"

"Thank you Jennifer!!!!"

"Sean is was a pleasure working with you"

"Shirley, thank you very much for leaving us your feedback about your moving experience."

"Gerald, thank you very much"

"Mary, is was great moving you and your family!"

"Mary, your the man thank you very much!!!"

"Thank you so much for taking the time to leave us a wonderful review! It truly means the world to us that you shared your feedback. We love hearing about your moving experience, and we're thrilled to know how things went for you. Your support makes a difference!"

"Thank you for taking the time to leave us a positive review! Your feedback means the world to us, and we genuinely appreciate your effort. We love hearing how everything went with your move, and your insights help us continue to improve our services. Thank you once again for your support!"

"Thank you ever so much for taking a moment to leave us a glowing review! It truly means the world to us?like finding an extra fry at the bottom of the bag! We absolutely adore hearing about your moving experience, and it gives us all the warm and fuzzy feelings. Your feedback is like a little treasure map guiding us to be even better, so keep it coming! Cheers!"

"Thank you!! ? We really appreciate you taking the time to leave us a glowing review! It means the world to us that you went out of your way to share your feedback. We love hearing how things went with your move?did the couch finally fit through the door? Did you discover a secret compartment in your closet? Whatever the case, we're all ears! Keep spreading the good vibes and we promise to keep the coffee flowing! ??"