As a former employee, that was supposed to be a "FIELD SUPERVISOR", I was basically just a part of a COMPLAINT DEPT.! Complaints far too numerous and would never stop. The product they sold was very shoddy, often coming from the factory already damaged, yet the installers were instructed to install them just the same. Half the installation teams did lousy work as well, adding to a miserable experience. Repeated failed inspections, unresolved complaints, yet they wanted customers to pay in full within 30 days even though MONTHS would go by with no satisfactory result. I would definitely spend my money elsewhere!

They come and put windows and doors in my house. The windows and doors did not pass inspection because I took the trim off the windows and doors and found out all the stuff they were hiding. As of right now my house is worse now then before. Stay away from this company they are not Knowledgeable on windows or doors. You should see my house the inspector was shocked . This is no way to run a business.

They did a great job!

Terrible from length of time to get the windows installed and still trying to get the Numerous Factory Defects in Numerous Windows replaced. Terrible Company

The door is fine. It was an exterior door and it cost me $3800 total which I think is expensive. Window world’s customer service is not good. They called me to reschedule an inspection, which I did. Then on the day of the inspection they sent out a guy to come fix my door, saying that I had missed the inspection. If I missed the inspection, why would someone need to come fix anything? Wouldn’t I just need to reschedule the inspection? When I called in I was angry that I took a day off work for nothing. The woman I spoke to said all she could do was read the notes. I missed a day of work due Window World’s incompetence, and the all woman on the phone could do was tell me that she could only read her inaccurate notes. They could try listening to the customer, that might be good. I will just use another company in the future.

Great job, met all expectations.

It went smoothly. No issues

All went well. The only improvement I recommend is for the installers to make sure they add more foam around every window to provide best long term insulation (without the need for the homeowner to observe or correct). Very happy with everything else.

Not done yet..... They first didn't call that the windows were in stock and I had to follow up 2 months later trying to see if my windows were in.... "ohhh yes they are sitting here, you mean nobody called you.... they never did" THEN I had a schedule for installation and removed all my window treatments and taped table cloths on all the windows. THEN they called me at 8am that their crew didn't come in and they can't do my windows the day they scheduled. So now ALL MY PROJECTS ARE PUSHED OUT WAITING FOR THEM. Scheduled the next day..... will see what the NEXT excuse is. I still didn't even get my windows installed. HOPING they do a good job. My sisters are nice windows, but not happy with the way they don't keep a schedule and people plan according to plan and they call and mess their customers schedule by rescheduling the last minute Ordered beginning of Dec, had to call in Feb to get install 2 weeks later and then they cancelled and pushed me out; customers are not their priority

Disappointing. First; this was not my first experience with Window World. Approx four years ago, they replaced all the windows (16) and one sliding door at our home. The job went perfectly from purchase order to final installation and inspection. That being said: The order for the new doors and their installation was completed on July 17, 2017. I was told it would take approximately 8 weeks to manufacture and deliver the new doors. On October 13 installation of the new doors began about 9:30 AM. When I completed some chores and went to watch the job. By then the old doors and part of the casing were removed. I informed the Window World crew they had the wrong new doors. The ones they had were slider doors vice french doors. The crew leader disagreed with me. I obtained the original sales order and showed it to him (french doors). He made some phone calls and discovered that the incorrect doors were put on the truck at the depot, requiring he return to the depot to get the correct doors. The reinstalled the old doors and frame and departed. They returned and began the installation process again, this time with the correct doors. Installation was completed about 7:30 PM. It was a long day for all involved. Before the installation team departed they informed me that once the County Building Inspection was complete, window world would to the final cosmetic work. The door was inspected and the finish work team of two did their final cosmetic work except: The interior case around the glass needed plugs installed (to hide screws) before the job was done and there were only about half and many plugs available as that is what was delivered with the door. I was told the plugs would be ordered and they would return to install them. This was on November 20. Since then I have been told that obtaining the missing plastic plugs is being investigated. That was until just before Christmas. Since then I had been unable to receive any response from the Window World Tampa Bay installation supervisor or from his boss. I have tried numerous emails and phone calls. The only communication I received from Window World was on December 22 when their accounting department called requesting final payment. In my foolishness, and because I had such a wonder experience with the company in the past, I went ahead a paid the amount due, think this communication problem would be solved, the plugs installed and I would be able to paint the doors. It seems to me it's like dealing with two different companies. My last try was this morning emailing and phoning both the installation supervisor and his supervisor with no reply.

I had an appointment and took time off work. A 1/2hr after the scheduled appointment for a quote, no one showed. I called and the receptionist told me that someone called the day before to cancel the appt. I never made that call. I asked to have someone come out that day to provide me a quote. They could not accommodate me and tried to push me out another week. I asked to speak to a manager and was told he was in a meeting. I asked to have him call me back which never happened. Horrible customer service

.

Very well.

unknown

unknown

The final result is great - outstanding window/doors and great quality - but this was incredibly frustrating.  We used Window World of Tampa Bay because they had replaced the windows for the previous homeowner and we were impressed with the quality of the windows. Window World was definitely not the cheapest provider.  We spent almost $10K on three sliding glass doors and one small window.  But we wanted high impact argon windows and were willing to pay for it.  The sales professional was very knowledgeable and didn't do any kind of a hard sell.  Wilbur, the installer, and his team were friendly and professional. The inspector commented on the high quality of the window and the outstanding workmanship of the installers. So again, great result!  My huge complaint about Window World is their incredibly poor communication and not meeting deadlines. The window and doors were standard size. They were ordered in September.  Today, December 4, is when everything was finally installed, corrected, inspected and approved.  But the biggest issue is that what should have been a TWO day process turned into a SIX day process, requiring someone to be at home on six separate occasions. The installation took two days vs. one because they were not able to start until late afternoon on day one so we had to be home the next day for them to finish. Then we failed the inspection (screws missing). Window World had to come back and correct the problem. Then, the inspector had to re-inspect.  Also, I had asked Window World to schedule the inspection for yesterday and I stayed home and Window World said they did not get the message from me so they did not schedule it.  Messages were a problem. The communication was poor throughout the entire process. Numerous calls went un-returned.  I was told "Melissa will call you back today" and "Melissa is in a meeting but will call you back after she is finished."  Neither time did I get a return phone call - each time I had to call back the following day.  When Melissa went on vacation everything stopped for almost two weeks. This is a company that does great work and we would use them again, but they really need to work on their communication, they need to hire enough staff to be able to respond to questions (we felt really badly for Melissa - she seems to be the only one there?) and they need to figure out how to keep the process to the promised two days not SIX days.

It was a free estimate. He will be coming back. He was very professional. He was on time and very responsive. I got reminders via email and phone calls. He called and said he will be coming a little early. The price was good.

I could not be happier with Window World.  I have beautiful bedroom windows from Window World.  Every couple years, the balances seem to break down, which is a common problem with this type of double hung window.  By the way, I know this because I had purchased Stanek windows years ago and had similar problems.  (Stanek was purchased by Great Day Improvements, who are not honoring Stanek's lifetime warranty.)  Any way, setting up an appointment was a breeze.  Troy came out to make the repair and was in and out in less than 15 minutes I believe.  Rarely do I not have a single complaint or concern about a service provider.  This time, they met all of my expectations.  I would recommend them to my South Tampa neighbors.

We are most pleased with the work and the results. The UV blocking windows do seem to eliminate radiant heating/ cooling and improve our view of the outer world. Also, the appearance of the windows adds to this home's street appeal and offers a bit more privacy from persons passing by.
Our team was personable. The person supervising caught the few deficiencies in workmanship that existed and either corrected or had his team come and correct those areas. The caulking around the windows was beautifully done. The windows easily open and close while offering security features. The installation and quality of workmanship was high. Their clean-up was thorough. Superb job!

Provided estimate.  Very friendly.  Cost ok but not ready to do right now.

Right on time. Two day install. Very professional in all aspects of the installation from the initial sale thru the final installation. Beautiful windows, installed correctly. Cleaned up all debris. Very friendly. Would gladly hire again.

same as above

unknown

Contacted Window World based on the large media campaign the company has, the celebrity spokespeople, their nation wide presence, and the "advertisement" for inexpensive windows installed.

Read about the company online before the meeting for the estimate.  Seems there as many good comments as there are bad.

The "team" showed up on time for the scheduled appointment.

Window World is "Saturnized" for lack of better term...no negotiations on the prices.

The "hook" of $189 installed is just that...a hook....its a inexpensive window that most owners probably wouldnt choose...I think they use that to get in the door.  Of course to get double pane, Low E, Argon is all upcharges.  They focused on selling large quantities of double pane, double hung windows, matter of fact, they didnt even offer a single hung option (which is what I was comparing). 

Also...they "up charge" you for everything....while the per window price is really good (actually the best I found)....they hit you with upcharges for everything..if the windows are on a second floor....its extra, with a separate charge to carry the window up the stairs; if its stucco, its extra...they actually walk around with a installation "hit list" with items and pricing to increase the overall bid.....now I'm sure all installers do this, but in their head....for the team walk around and just keep ticking off upcharges kinda rubbed me wrong.

The ending price was not all that unreasonable....about $2K above what I eventually went with (about 15% higher).....some of that was in the cost of the double hung windows vs the single hungs...which I could have covered...I didnt price any other double hung double pane windows with other installers...so I dont know where everything compared apples vs apples so to say..... However.....Putting the online comments about the company, the definite "tag team"  on the estimate, and the installation "hit list" they used....We didnt have a good feeling .......and when it comes down to it...you have to have the right "vibe" when your signing on the line for that much.

In removing the old windows the exterior stucco was cracked and damaged. They were not timely in responding to my concerns and even denied they damaged stucture. (They're were no cracks around the windows before they began the work). We filed a complaint with Florida Dept. of Consumer Services. Eventually the installer came out and filled in the cracks in stucco.