
About us
Window World of Tampa is a family-owned and operated business, and believes home improvement should be a simple, stress-free process. We focus on customer service and product quality, helping homeowners throughout the greater Tampa area achieve their renovation goals. From premium replacement windows to exterior doors, all of our products offer superior energy efficiency, endless comfort, and help lower utility bills all year-round. Contact us today to schedule your free in-home estimate!
Business highlights
Services we offer
Replacement Windows (double-hung, sliding, casement, awning, impact resistant & custom) and Exterior Doors (entry, sliding patio & french rail).
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- MasterCard
- 29
Assorted photos uploaded by Window World of Tampa Bay
Number of Stars | Image of Distribution | Number of Ratings |
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48% | ||
8% | ||
8% | ||
8% | ||
28% |
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"We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your window and door installation, as we pride ourselves on our products and the high-quality standards we maintain. A member of our team will reach out to make this right. You may also contact our customer service team at 866-946-3189 or [email protected]. Thank you."
"Thank you for taking the time to review us! We're thrilled to hear you had a positive experience with our team! Thank you for choosing Window World of Tampa!"
"We are sorry to hear about these inconveniences. A member of our management team will reach out to make this right. In the meantime, if you would like to contact customer service, please call 866-946-3189."
"Thank you for the feedback. We sincerely apologize for the inconveniences you encountered, and we assure you we will use this information to improve our processes in the future. If there’s anything we can do to improve your experience, please reach out to our customer service team at 866-946-3138 or [email protected]. Thank you."
"Thanks for your kind words! We hope you're enjoying your windows & doors. Please let us know if there is anything else we can do for you, and as always, we thank you for choosing Window World of Tampa!"
"Thank you for the review! Please let us know if we can help in the future, and as always thank you for choosing Window World!"
"Thank you very much for the feedback! We hope you enjoy your windows (and the savings) for many years to come, and we thank you for choosing Window World!"
"Thank you!"
"Thanks for your kind words! We hope you're enjoying your new door and windows. Please let us know if there is anything else we can do for you, and as always, we thank you for choosing Window World."
"Thank you for the review! Glad we could help."
"Thank you for the review! Please let us know if we can help in the future, and as always thank you for choosing Window World!"
The final result is great - outstanding window/doors and great quality - but this was incredibly frustrating. We used Window World of Tampa Bay because they had replaced the windows for the previous homeowner and we were impressed with the quality of the windows. Window World was definitely not the cheapest provider. We spent almost $10K on three sliding glass doors and one small window. But we wanted high impact argon windows and were willing to pay for it. The sales professional was very knowledgeable and didn't do any kind of a hard sell. Wilbur, the installer, and his team were friendly and professional. The inspector commented on the high quality of the window and the outstanding workmanship of the installers. So again, great result! My huge complaint about Window World is their incredibly poor communication and not meeting deadlines. The window and doors were standard size. They were ordered in September. Today, December 4, is when everything was finally installed, corrected, inspected and approved. But the biggest issue is that what should have been a TWO day process turned into a SIX day process, requiring someone to be at home on six separate occasions. The installation took two days vs. one because they were not able to start until late afternoon on day one so we had to be home the next day for them to finish. Then we failed the inspection (screws missing). Window World had to come back and correct the problem. Then, the inspector had to re-inspect. Also, I had asked Window World to schedule the inspection for yesterday and I stayed home and Window World said they did not get the message from me so they did not schedule it. Messages were a problem. The communication was poor throughout the entire process. Numerous calls went un-returned. I was told "Melissa will call you back today" and "Melissa is in a meeting but will call you back after she is finished." Neither time did I get a return phone call - each time I had to call back the following day. When Melissa went on vacation everything stopped for almost two weeks. This is a company that does great work and we would use them again, but they really need to work on their communication, they need to hire enough staff to be able to respond to questions (we felt really badly for Melissa - she seems to be the only one there?) and they need to figure out how to keep the process to the promised two days not SIX days.
Our team was personable. The person supervising caught the few deficiencies in workmanship that existed and either corrected or had his team come and correct those areas. The caulking around the windows was beautifully done. The windows easily open and close while offering security features. The installation and quality of workmanship was high. Their clean-up was thorough. Superb job!
Read about the company online before the meeting for the estimate. Seems there as many good comments as there are bad.
The "team" showed up on time for the scheduled appointment.
Window World is "Saturnized" for lack of better term...no negotiations on the prices.
The "hook" of $189 installed is just that...a hook....its a inexpensive window that most owners probably wouldnt choose...I think they use that to get in the door. Of course to get double pane, Low E, Argon is all upcharges. They focused on selling large quantities of double pane, double hung windows, matter of fact, they didnt even offer a single hung option (which is what I was comparing).
Also...they "up charge" you for everything....while the per window price is really good (actually the best I found)....they hit you with upcharges for everything..if the windows are on a second floor....its extra, with a separate charge to carry the window up the stairs; if its stucco, its extra...they actually walk around with a installation "hit list" with items and pricing to increase the overall bid.....now I'm sure all installers do this, but in their head....for the team walk around and just keep ticking off upcharges kinda rubbed me wrong.
The ending price was not all that unreasonable....about $2K above what I eventually went with (about 15% higher).....some of that was in the cost of the double hung windows vs the single hungs...which I could have covered...I didnt price any other double hung double pane windows with other installers...so I dont know where everything compared apples vs apples so to say..... However.....Putting the online comments about the company, the definite "tag team" on the estimate, and the installation "hit list" they used....We didnt have a good feeling .......and when it comes down to it...you have to have the right "vibe" when your signing on the line for that much.
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