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A Stepping Stone Air Conditioning & Heating Inc

3.7(
6
)
Electric Boiler or Radiator Heating System - Install - For Business, Electric Boiler or Radiator Heating System - Repair, Electric Boiler or Radiator Heating System - Repair - For Business,

About us

A Stepping Stone Air Conditioning & Heating, Inc. began in May of 1990, as some would call a “Mom & Pop” AC repair in Florida, owned and operated by husband and wife team, Mr. and Mrs. Sam Stone. In later years, their three sons became very active in the Florida air conditioning company along with other various family members. A Stepping Stone is one of the largest air conditioning and heating, service and installation, companies in the Tampa Bay Area. Heating & A/C: Ivan Samuel Stone State Certified A/C Contractor Since 1990: CAC050410 Matthew J Stone State Certified lic# CAC 1815763, 75 Employees, No Subcontractors, NICHE: Service, Cost is determined by flat rate. Additional Charge for Emergency Service. Free estimates on New Systems only, not on repairs.

Business highlights

Emergency services offered
35 years of experience

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.76 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%
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Showing 1-6 of 6 reviews
Curtis H.
Jul 2023
1.0
$1,050,000
Stepping Stone Service Maintenance Agreements were paid for, however, a couple of days after a maintenance visit, a water leak developed in a bathroom ceiling under the attic AC unit, which was attributed to a "faulty float switch." that resulted in $2000 in drywall damage that Stepping Stone would not cover (see picture). I then suctioned the condensate drain line only to discover a large amount of blockage remaining in the drain line, which should have been cleaned out during the service visit (see picture). During a second maintenance visit several months later, the tenant said the technician was only there for five minutes looking at the unit in the attic and never suctioned the condensate drain line outside. Based on the prior experience, I went over the next day and suctioned the drain line hoping that it would be clear, only to discover another large amount of blockage in the line (see pictures). During a third maintenance visit at another location, the AC system was iced up due to the fan motor not running. The technician advised there was a leak in the evaporator coil and a replacement coil would cost $4000. New AC system estimates were for $9000 for a Carrier system and $10,500 for a Ruud system, however, the $9000 Carrier system was on "back-order" and would take several days to deliver. Who wants to wait to have their have AC working? Is it a priority? You bet it is. The $10,500 system could be installed right away! I decided to obtain a second opinion from another local AC company who responded promptly the same day and diagnosed the system and reported that there was NO LEAK in the evaporator coil. This company made a $300 repair and the system has worked fine ever since (5/26/23). I promptly sent a detailed email on June 1, 2023 to Stepping Stone requesting that management call me regarding this issue and received no response to this email. Each time I called and asked for a supervisor, I had to leave a message with Stepping Stone's answering service. After over one month of repeated calls and messages left with Stepping Stone's answering service, I finally spoke to Matt, who only agreed to refund the price of two maintenance agreements, however, would not cover the drywall damage. A $300 repair from another AC company or a $10,500 system replacement from Stepping Stone. Which would you choose? Services: A/C system maintenance, A/C system repair
Jay S.
Jan 2017
5.0
Yes, I recommend this pro
$700,000
I would use them in the future.
Response from

"Thank you so much for your review [Member Name Removed]! We appreciate it and hope you use us again!"

Bonnie R.
Jan 2017
5.0
Yes, I recommend this pro
$12,500
See above, routine maintenance only. Annual maintenance contract is $125 for two visits.
Response from

"Thanks so much for your review [Member Name Removed]!"

Jay S.
Dec 2016
5.0
Yes, I recommend this pro
The control unit (thermostat) for our Carrier Infinity AC was displaying a "System Malfunction" message, and had stopped running. We placed a service call around 9am and was told they could have a technician at our house the same day, between 12-4pm. The tech, Aaron, arrived around 1:30pm and did various diagnostics and determined the problem to be a broken wire, which was repaired under warranty. We purchased the system from "A Stepping Stone" nearly 10 years ago and have been very satisfied. We've had their technicians out on several occasions during that time for both preventive maintenance and repairs, and we've been very satisfied with them on every visit. We would definitely recommend them.
Response from

"Thanks so much for your review [Member Name Removed]! We appreciate it!"

Diana D.
Jun 2016
5.0
Yes, I recommend this pro
unknown
B F.
May 2015
5.0
Yes, I recommend this pro
$18,500
unknown
Response from

"Thank you for taking the time to review our company. Feed back is always good even if it is bad. Thank you again looking forward to working with you in the future. Mike Stone"

Shaun C.
Mar 2015
5.0
Yes, I recommend this pro
$30,000
The service call was excellent.  The tech was there on time and was very talkative and friendly.  He explained everything he was going to do, which made me feel better.  During the servicing, he noticed several small repairs that needed to be done.  (Pipe replacements) He spent a lot of time with me and I felt I got more than my money's worth for the trip.
Thank you A Stepping Stone
Response from

"Thank you [member information removed] as always a pleasure working with you. Call if you need us. Mike Stone"

Valerie H.
Feb 2015
1.0
unknown
Response from

"I looked up your history with us. We have been out there several times for a Freon leak. Ironically the guy I had at your house on 4-3-13 has caused me other issues out there in the field that I am still cleaning up to this day. Like I made a comment on here before Herb is no longer with us because of issues like this another homeowner had a problem with him on here as well and several others not on here. As far as your house goes even with this being almost 2 years ago I would like to make things right. I left you a message and I would like to come out there personally and see what you have going on if you have not had it fixed yet. Even if you have had had it fixed please call me so we can discuss it. I left you my number and extension number as well. Please call me back. I like to make things right. We will not be able to stay in business by upsetting customers and we realize this. Mike Stone (813)757-6887 x215"

Elaine S.
Jan 2015
5.0
Mike, the Stepping Stone manager called to apologize for the poor service we had received and to offer two free AC  service checks. After thinking about the offer and whether we wanted to continue the relationship, we decided that second chances were fair. The technician who checked our AC system was highly competent, a far cry from the previous tech. In fact, he provided the level of service that we were used to with this company. We hope this level continues.



Previous review-- We had used Stepping Stone for over 8 years, ever since our current home was built (Stepping Stone installed the AC equipment). Over this time, the quality of service deteriorated. Specifically, the same technician never came twice & the overall professionalism varied greatly. In addition, promised phone calls were not returned. We simply lost confidence in their service & decided to move onto a new company
Response from

"[member name removed], I am sorry that you have these problems at your house. We do tend to go through our fair share of mechanics (good help is hard to find). That is no excuse as to why you do not receive the proper attention and/or service you have paid for. If this is any help to your situation I looked up your history and the gentleman that came to your house is no longer here. We do not keep employees around that are not preforming at there job and making customers happy. I would like to extend a free year cleaning contract to you to get you back as a customer. I will have Kristen call you and see if this is something you would like to do to allow us to prove that we want your business and appreciate it. Thank You Mike Stone"

Clint J.
May 2014
1.0
On Monday, I called Marissa to assure that the part had been ordered and was in route so I could plan when to leave work and be home. She said it was. I ask Marissa to call and make sure that it was in route to them she reluctantly did. I called back when I did not receive word from Stepping Stone and Marissa said she has been on hold with Lennox for 2.5 hours waiting. I called back and again she stated that she was still on hold with them, that's now 4 plus hours (REALLY???). I called back and this time she said that the regional manager was going to Lennox to see what was wrong. I called back because again I never heard back from Stepping Stone, to see where we stood. The answering service said they did not get the part and that they would call in the AM. Marissa called on Tuesday morning stating that the part was in and that the service tech had 2 stops before us. At 4:30 in the afternoon, I received a call that the tech would be at my house in 45 minutes. The tech shows up at 5:30 into my driveway, knocks on the front door, leaves 2 calling cards and leaves. I went to the front door to answer, no one, then to the back and see him driving away. I immediately called Stepping Stone which is now closed and get the answering service to call someone to get him back. Dean calls me back and I tell him that the driver just drove away to get him back. I never hear back fro=m Dean until I call back in 20 minutes. Dean again calls back saying that the technician is not answering his phone. The happens threes times at about 15 minute intervals. Dean asked me if I had prepaid (I do not know what this had to do with anything) After 1.5 hours, the technician calls me and tells me that he was at my house for 10 plus minutes before he left and that he would not be back tonight. He stated that someone would be there at 7:30in the AM.

Little did the Stepping Stone technician know that he had parked in my driveway in front of 1 of my 4 security cameras. At 5:16.45sec he pulled into my driveway. He got out of his truck at 5:18.11sec, he goes to my door and knocks and steps back from the door. At 5:19.4 sec he gets 2 cards and leaves them in the garage door and house door. The he leaves at 5:20.01sec. A total of 3 min 16 seconds of which 1 min 55 sec was in his truck before he got out to the door. Lying is bad for business, poor customer service and communications is deadly to a business and disrespect to customers is paramount to failure.

Now Dean or Mike Stone will have a reply or story to this entry as it appears they always do. Read the complaints, do your homework and search for someone you can trust. If Stepping Stone was giving away an air conditioner system (hardly) I would not let them on my property ever again. Maybe in court if need be. IF I WERE A POTENTIAL CUSTOMER TO STEPPING STONE, I WOULD BE VERY CAREFUL DEALING WITH THEM AND IF I WERE A POTENTIAL CUSTOMER OF STEPPING STONE, I WOULD LOOK ELSEWHERE.

I called Cornerstone A/C and they have been professional and courteous. A difference of night and day to Stepping Stone.
Response from

"[member name removed] we have had nothing but problems at your house. I can understand your frustration. Not only did we have this issue. I had to come to your house when we installed your unit back in 6/12 for some minor things and we had a permit issue there as well. I have no words that would undo the damage that has been done. We are only as strong as the weakest link in the chain. I pulled the GPS on the truck that came to your house and you are right he was there for a total of 4 mins. This will be dealt with in my office and will not be happening again. As far as the part I had to get involved with Lennox on getting the part in for your unit. I am truly sorry and hope we will be able to over look this in the future. Mike Stone PS I will be calling you this upcoming week to discuss this."

Charles W.
Mar 2014
3.0
$22,500
Tech went on roof and said he cleaned out the discharge.  Said I could get a brush at Home Depot to keep the duct work cleaned,  I called back after the dryer tech arrived a few days later and showed me that plenty of heat was being discharged by the dryer.  I called and asked to speak to the service manager.  I called three times and was told the service manager was not availble.
I never recieved a call from the company.  Deception was involved because I was told I would be getting a call.  If they are too
thin-skinned to be able to talk to a customer on the phone then maybe the person is in the wrong business.
.
I have a Goodman air conditioner that they have serviced for almost 5 years.  They have always been punctual with service on the AC.  I just don't think they wanted to be bothered with this job,
I won't deal with a business that in this day of easy communication that can't return a call or even an e-mail.
Response from

"Mr. [member name removed] I never got the message to call you back. I have a ton of people ask for a call back and honestly I try to respond to all of them and sometimes I over look some here and there. I did call you and leave you a message today and left you my direct line to call me back. Another thing that could have happened during the time your call took place our duct cleaning machine was in the shop being repaired. this should not be your concern but could have added to the problem. It is fixed now. I look forward to helping get your situation resolved. Mike Stone"

MIKE K.
Jul 2013
1.0
$30,000
Terrible.  See above
Scott D.
Nov 2012
5.0
Yes, I recommend this pro
$500,000
They beat the other estimates by thousands of dollars and did the job on time. What else is there to says. A great family owned company with an emphasis on going the extra mile for their customers.
Response from

"Love Love Love hearing great feed back. Member I came out to your house when we were doing the install. I am the oldest of the 3 boys. I am happy that we did a good job for you. It has been hard to break into Davis Island it is a very tight community. If you ever need anything let us know. Mike Stone"

Jitendra S.
Sep 2012
4.0
The estimate they gave was very high, and even though they did good work in the past but I went with another company that gave a lower bid.
Response from

"AWW Man :( I hope you went with a good brand. With the prices on units there are so many little things that can change the price and also the season. We can order a 13 seer unit from a manufacturer and it comes with different options (Coil guard, no coil guard, txv, piston, etc) and all that will have a effect on the price. There are so many options we try to pair up the unit with the customer but sometimes we don't get where we need to be. I hope the other company did a good job for you and if they ever fail on something give us a call. We service all brands. Thank You Mike Stone"

John W.
May 2012
5.0
Yes, I recommend this pro
He came out on the weekend and he did a great job.
Response from

"I love hearing happy customers. Make sure to check out our Facebook Page we give updates on it and suggestions on your AC and Heating unit. Thank You Mike Stone"

Duane C.
Feb 2012
5.0
Yes, I recommend this pro
$7,500
It was done under warranty. There was no charge for the actual work. They took care of it very well. They were very good. We liked them very much. Everything was just excellent. We were very satisfied with their service. We ended up getting a service plan with them.
Response from

"I like seeing happy customers on here. I also looked up your history I am glad to see that you have a maintenance agreement with us. Spread the word down there it seams we haven't been doing as much down there since the builder Centex pulled out. Thank You again. Mike Stone"

Tejas S.
Nov 2011
3.0
Yes, I recommend this pro
$12,500
I don't feel they are crooks so I'm not giving them an "F", but either they are overwhelemed with work or have too many employees that don't possibly "care". I've also just read other peoples comment's and Mike Stone's replies, so he seems like a nice guy and I'm also glad to see that he follows up with posts here.
Response from

"I am so sorry to hear that you are not happy. On our agreements they cover multiple types of units Gas/Heat pump/Fuel/Electric so they are very generic. Somethings might not need to be checked on your system that are listed down on the agreement. I am sorry that nobody explained that to you. If my guys are not doing there job I love showing them where they are wrong. I could not find you in our data base based on you address our your name. Call me at the office so I can help in any way possible or email me [email protected] Thanks again Mike Stone"

Linda B.
Jul 2010
1.0
But when we decided we needed more information on the bid and were actually interested in a higher price system, we could not get Matt to return our calls despite repeated attempts on our part to reach him. When he finally did contact us, he was full of excuses why he had not returned our call but promised to call the very next day with another bid on the Bryant system we wanted. We never heard from him...when I called the office about 8 days later to find out what was going on, I had the promise of the woman who answered the phone that she would get my message to Matt. He did call later that afternoon and left a voice mail. My husband immediately returned the call, playing phone tag with Matt's voicemail. That was mid-June and we have never heard from him since.
Response from

"I am sorry that this has happen we all wear different hats here at the company. I called your house left you my ext number 215 hope that I can talk to you and help you out. Mike Stone"

ABDUL L.
Jul 2010
1.0
$200,000
They were so dishonest. The unit was working when they arrived, just not well. They said I needed a whole new system, by the time they left it was not working at all. I wanted to get a second estimate on a new system, called another service provider, I went outside with him unlike with Stepping stone, this person found that the connection wire was cut, he found the other end in the bushes. He reconnected it, serviced it, and it worked fine. When I called back stepping stone to discuss what happened, the supervisor laughed and hung up on me. I would never recommend them to anyone. These are the companies that make angie's list necessary.
Response from

"Wondering are you sure it is us I looked up your address and could not find you in our system? I would be the one to talk to and I have never hung up on someone even in my personal life away from the company. Mike Stone"

LARRY G.
Dec 2009
5.0
Yes, I recommend this pro
$12,500
They came out for the first call in my new maintenance agreement and serviced my heating system. Louis came out to perform the service. He was very thorough and he explained everything he was doing. He checked out the whole system and was a very nice man. He knows his stuff very well and is very informed on his trade.
Response from

"I love hearing post like this unfortunately Louie is working for a company that only does commercial work now. We still keep in touch with him I told him he is half way to retirement taking a part time job like that he tells me he is home by 2-3 in the afternoon. Mike Stone"

William D. S.
Jun 2009
5.0
Yes, I recommend this pro
$12,500
The company does whole subdivisions sometimes. They do really good work. I had my whole system replaced three years ago as well. I want to be able to come home to a cool house, and they have done good work with that. Their people are really nice and efficient.
Response from

"Like the post above it is good to hear good news. I saw that we where at your house 5-13-11 Jhon and Lewis were out there hope they did a good job they noted that your filter was dirty has that been taken care of ??????????? :) Mike Stone"

TIMOTHY V.
Oct 2008
5.0
Yes, I recommend this pro
$25,000
They do an excellent job.
Response from

"Thank You when I started looking on here I was getting nerves we have a data base with over 128,000 homes in Florida we have touched and yes we are going to ruffle some feathers along the way. We try to treat our customers like they can talk to the owners at anytime. This is what we are on here for but I am glad to have customers on Maintenance programs I am Glad to have you with us Mike Stone"

KIMBERLY M.
Feb 2006
1.0
$17,000
Truly disappointing. Overall these visits spanned the course of a month with no working furnace. I spent many hours from work dealing with this issue and even tracked the tech down 20 miles north of my home to retrieve the parts that were taken. The company that fixed the furnace had to rewire the system due to the poor work of the prior company.
Response from

"I know this is a late response now that we are in 2011 the tech that was out at your hose was Paul he has since went and opened his own A/C company. We do bring guys on here from time to time and there is a learning curve in our industry he was from New York we thought he would know how to work on gas furnaces but he did not as you know and we found out. We do wish him the best of luck and glad you found a A/C company you can work with if you ever need anything we would like to have another shot. Mike Stone"

DEBORAH S.
May 2003
5.0
Yes, I recommend this pro
$17,750
THIS COMPANY RESPONDED TO MY EMERGENCY CALL ON A FRIDAY AFTERNOON. MY HUSBAND HAS HEART AND LUNG PROBLEMS AND COULD NOT BE WITHOUT THE A/C. THEY SAID THEY WOULD BE THERE ON FRIDAY EVENING AND THE OFFICE CALLED ME MULTIPLE TIMES TO LET ME KNOW THEY WERE STILL COMING. THE TECHNICIAN ARRIVED AT 8 PM ON A FRIDAY NIGHT, FOR WHICH WE WERE SO GRATEFUL. I HIGHLY RECOMMEND THIS COMPANY.
Response from

"I know this was years ago I hope your husband is still doing OK. Glad to here you were happy with our service we haven't been out there in awhile should call us out there and get it cleaned. Mike Stone"

PATRICIA S.
Mar 2003
5.0
Yes, I recommend this pro
$26,500
WHILE THERE EMERGENCY SATURDAY SERVICE WAS SLIGHTER HIGHER ($20) THEN OTHERS ON THE LIST, THERE RESPONSIVNESS AND PROFESSIONALISM WAS GREATLY APPRECIATED.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

A Stepping Stone Air Conditioning & Heating Inc is currently rated 3.7 overall out of 5.
A Stepping Stone Air Conditioning & Heating Inc accepts the following forms of payment: CreditCard
Yes, A Stepping Stone Air Conditioning & Heating Inc offers free project estimates.
No, A Stepping Stone Air Conditioning & Heating Inc does not offer eco-friendly accreditations.
No, A Stepping Stone Air Conditioning & Heating Inc does not offer a senior discount.
Yes, A Stepping Stone Air Conditioning & Heating Inc offers emergency services.
No, A Stepping Stone Air Conditioning & Heating Inc does not offer warranties.

Contact Information

PO Box 1795, Seffner, FL 33583

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