UNITED PC

"Customer's report is false. She did not opt to have us repair because it would cost money. The "contract" is a maintenance agreement to perform clean-ups from infections. She also never complained about the service, nor contacted us regarding her dissatisfaction. We cannot fix a problem we do not know about. The system in question was in for cleanup in August. Customer signed up for our Preferred Membership (NOT Preferred Plus, which would have included priority placement). Services performed in August were completed without issue. Customer brought her computer in again in October (10/26), which contained the issues described in her complaint as well as an additional 265 infections that she did NOT mention in her complaint.. The issues were explained to her after diagnostics and a full cleanup attempt. Recommendations were made for repairs (11/6) however customer opted to not have us fix her computer and that she would think about the repair and may have her computer re-installed at a later date. She was fully aware of the diagnosis and the condition of her computer when she picked it up. Again, we offered to repair but customer declined. We did not removed the customer's camera software as it was importing pictures in Picasa and Windows just fine and documented as such. Another reason her comments are false is because our children are mostly school aged. The one that is not goes to a sitter from 8 until 6pm. Our children were obviously not on the premises during her visit, therefore the statement of being "disruptive" is clearly false. Not to mention that the customer began service with us in the beginning of August and did not return after November. This is clearly not the summer, so how can she know about us having our children in our office? I have clear documentation that shows, without reservation, the customer's statements of the inaccuracy of our work is false."

"Thank you for your positive feedback. I apologize the extremely delayed response. I was not even aware we were receiving comments on Angie's List until today (3/8/2012)."