ADVANTAGE AIR CONDITIONING

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The first technician came to house and determined that there
were two faulty relay switches that should be replace to prevent the unit from
tripping the main breaker in the house electrical panel. The technician
forwarded the information to his Office to have the part ordered ($85.00 for
the service call) The Company neglected to order the part or to re-schedule
another appointment to have it installed. I called the original service tech
personally and HE made the effort to find the correct part in their warehouse
and correct the Company's mishandling of this. Day (3) service techs arrived to
install the part. Charged for another service call plus parts approximately
$150 and it worked for 48 hours. Came to find out later that the part was
installed incorrectly, the screws were not tightened which cause the switch to
overheat and small electrical fire to breakout in the outside unit. Whether
this was intentional or due to incompetence is unknown, but there was
considerable pressure put on my wife that we should purchase a new system by
the technician doing the work. (We have since gotten a second opinion on our
equipment by two independent sources that refute this claim.) A new set of
switches were re-installed the next day and the unit worked for 2 weeks before
it began to trip the interior breakers again.
     At that time we called a new company, Osteen Heating and Cooling, who replaced a potential
relay and start capacitor. According to the 2nd Company, " Someone had put
in a cheap T-05 on this dual stage Trane Compressor and it was only feeding the
Low stage Compressor ". My wife later took the parts to The Office of
Advantage Air and spoke to the owner. She told me later, he spoke to her in a manner
which was totally unprofessional and unheard of in ANY BUSINESS TO A CUSTOMER
REGARDLESS OF THEIR CLAIM. My wife is an intelligent and soft-spoken person.
His tirade was abusive and shocking. He told my wife that, and I quote, "You
are so full of s***, your eyes are brown.? 
Now, I have been in the customer service business myself for over 26
years, and I have dealt with customer who  have issues, and their complaints may  have 
even seemed frivolous, but never have I heard of any employee or
manager, let alone an OWNER of a company, speak a customer with that kind of
language. There is an old saying, "When the fish stinks, it stinks from
the head down"! This company stinks.
 

Had been looking for some time for a cost-effective contractor to replace our two air conditioning systems. 



Contacted Advantage Air Conditioning in response to their regular advertisement in The Stuart News.  Since it was a Friday, we made an appointment for the following Monday, when we met with their representative, Greg, who said that they installed 8,000 systems last year and wanted to "earn our business.  After reviewing our current systems, he responded later with a proposal.  Since the proposal was very cost-effective, we contacted Advantage for clarification of some items, one of which was to address poor reviews they have received in Google+ and Yelp, and an "F" rating by the Better Business Bureau.  As well, we were concerned that their calls came up in caller ID with a name other than their company, and they didn't show up in a company vehicle.  To date, we have not received any response from Advantage, and have elected to have another contractor do the work.  Buyer Beware!

Courteous. Professionalism (other than taking copper from old ac, wanted by owner).

Team of 2 was on time and completed the job in one day.

The work was very good but I was not advised of position of ac until after installed (pipe from ac protrudes 2 to 3 inches out).

Worker installing air handler was very good. Answered all questions and instructed on ac use and functions.

Customer service in the office was good.

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Showed up promply, called before to let me know when they were coming. Call the night before and gave me the time of the service call.

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