Wentzel's Heating & Air Conditioning, Inc

This company completely screwed me over, DO NOT USE THEM! During the install, they damaged the copper line and then covered it up with insulation. They refuse to fix it and I had to pay someone else $600 to fix their mistake. They were rude and dishonest.

They have been excellent and we would recommend them.

I believe Wentzel’s is unfairly overcharging its customers. They installed a new HVAC system in my home in 2016 and have maintained it ever since. I have recommended them in the past. Unfortunately, my opinion of Wentzel’s has drastically changed after their most recent service call. When our A/C stopped working on Friday evening, they sent their “on-call” technician here to diagnose the problem. A refrigerant leak was found in the heat pump reversing valve, and the necessary part would not be available until Monday. The technician gave us the option of topping off the refrigerant to try to get us through the weekend, and we agreed. We were charged $350 for that service, which turned out to be a waste of money as the A/C shut down again the following morning. On Monday, the same technician came and replaced the leaking valve, which was still under warranty. I have no complaints about the politeness or professionalism of the technician. However, the $1,673 bill for this job (on top of the $350 already paid) was a complete rip-off. When I questioned the charges, I was told that they would reduce the new bill to $1,500. After I paid and the technician left, I looked more closely at the invoice. There was a $900 charge for 12 lbs. of Puron refrigerant (which sells for $5 to $8 per pound), a $248 charge for a filter drier (which sells for about $25), and a $275 charge for labor. There was also an additional charge of $250 for “warranty processing.” Note that the Rheem reversing valve replaced under warranty can be purchased for around $150, so Wentzel’s $250 “processing fee” made the warranty meaningless! Wentzel’s is charging about 10 times what it pays for the parts it provides. That’s a 900% markup! They charged $248 for a $25 filter drier, and $900 for refrigerant that cost them less than $100. That is unconscionable! At a normal parts markup of 25% - 50% my bill would have been around $700 instead of the $1,500 I paid. Such overcharges amount to price gouging and are unethical and unfair to the customer. I therefore can no longer recommend Wentzel’s to anyone. You can look up the retail prices of Puron R-410A refrigerant (sold in 25 lb. Tanks), the BF163S filter drier and the Rheem reversing valve online to verify the information I’ve provided above. Comments from Wentzel’s would be welcome.

***DO NOT USE THIS COMPANY, THEY ARE ARROGANT AND DECEIVING *** My home A/C unit stop cooling on Saturday May 30th. I called Wentzel’s as I bought a brand new A/C unit from them about 1 year ago. I spoke with Lisa over the phone and she mentioned to me that there was going to be no service call charge and there would be a charge if the issue was a maintenance related problem. Lisa also mentioned me that the technician would assess the problem and before fixing it, he would talk to me and explain what needed to be done, pricing, etc. When the technician from Wentzel’s arrived he looked at the problem and fixed it in 20 minutes. The bill was $210.00 ($115.00 from flushing the drain line, and $95 service call). I was really upset that he charged me so much for such a simple fix, AND that he also charged me the service call fee. He never explained to me the problem and how much it would cost, before he fixed the issue. I would have done the fix myself, and paid the $95 service call fee. I spoke with the different people over the phone, including the office manager (Cindy Truett) and they refused to remove the service charge. Cindy was very arrogant and said that Lisa explained everything in detail multiple times, which is not true. I have a doctorate degree so I consider myself having at least average comprehensive skills to understand Lisa, especially is she was so detailed and explained so many times. Clearly, this was not the case. Cindy (office manager) was unapologetic and said that their offer was final (a very small discount), and if I did not pay this, it would go to the collectors office, basically threatening me. This way of doing business is upsetting, especially since I bought a brand new unit from them last year. I feel I was taken advantage of, and the technician never spoke to me about the problem and costs. He rather fixed the problem right away so he can charge me whatever he wanted. The technician even forgot to turn back the UV light before completing the job. ***DO NOT USE THIS COMPANY, THEY ARE ARROGANT AND DECEIVING ***

Horrible. Four employees showed up at my house two started to remove old equipment the other two started work on the new duct work. Installed new ducts unevenly and some cut holes too large. We complained and they did not send those employees back. When job was completed we discovered they did not install air handler correctly and we were airconditioning our garage. When we called they said they would come back before the county inspection. It did not happen. It failed inspection on 4 different items. About a week later they fixed all the inspection listed item; however, not the hole in my cement they drilled. We have called repeatedly and receive no call backs from Billy. We went with them not because of price, they were actually the most expensive. We thought since they were a bigger firm they would be easier to work with and they carried the brand name my husband wanted. We learned our lesson. The bigger fish in the sea does not mean better service.

Pricing and quality of service were excellent. The staff are super friendly and will definitely use again when needed.

Everyone was great and efficient. Techs worked well around crowded environment. Great cleanup!

He showed up on time and called to let me know he was on the way. very nice and very thorough. Spent a l57.50OT of time cleaning. Explained what was done and why and asked if I had questions. I have a yearly contract to save a bit of money.

The best every time, will NOT use any one else

Very well, few problems

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Excellent, Installed vibration isolation mount, fixed noise and vibration on rooftop unit. Fast response, excellent communication. I would certainly use again.

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They come out twice a year and they go over the system. One time, they did find a repair that was needed. A compositor had exploded and need to be replaced, so they took care of that. No problem, it was handled and had the spare parts with them. I would grade them overall an “A”, not just 2 years ago, but for 2 years ago to present.

Excellent! Everything about them has been professional, punctual. I had them provide and buy the filter, it is a special, 5-inch-thick filter. They actually purchased it, they charged me a very fair price to do that, like $50 - $54. Which was more than fair price. We have been having them for a couple of years now and everybody they have sent has been extremely good. 



I think the way I found them was on Angie?s List. I would tell others to feel confident that they are going to get quality work. The workers were very professional and very much knew what they were doing.

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This is my second new installation experience with Wentzel's, the first being in 2015 with a rental unit.  This time a new system was for my own residence.
In both cases, I found Wentzel's quality, service, professionalism, office support and pricing to be outstanding. Without exception, every encounter with them has been  positive.   I recommend Wentzel's for hvac services without qualification.
Ron Ramsay

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