T.I.E.S 360 LLC Air Conditioning
About us
Family owned and operated business. We are devoted to providing best-in-class Commercial, Health Care and Residential HVAC Restoration & Remediation services for Air Conditioning Systems, Heating Systems, Duct Work, Humidifiers and more. We pride ourselves on our Excellent reputation for quality work and business integrity.
Business highlights
Emergency services offered
13 years of experience
Services we offer
HVAC Restoration and Remediation for fire, Specialty Air filters, and mold. We offer ultra violet light, duct sealing to the NADCA standards and Humidity Control Solutions., flood, mildew, whole home dehumidifier and duct cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.823 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 4% |
Showing 1-23 of 23 reviews
Tammy S.
Sep 2020
Our experience with TIES began with Marissa who came out for the inspection of our home and assessment of the issue. Her recommendations were informed and accurate. We decided to begin with duct/vent cleaning and complete cleaning of the two handlers. Our home is around 5,000 sq feet with vaulted ceilings and two levels. A LOT of work. The crew, Julian, Justin, Leonard, Cassie, came out on time as scheduled. They began by covering all relevant areas thoroughly (including the art work). They were very diligent and professional. Also very friendly and trustworthy. When it was finished they cleaned up and the a/c runs great and it may sound crazy but my husband and I both think the air feels better! He said it’s like turning tap water into Evian. Thanks to everyone at TIES but especially the guys and gal that worked so hard in our home.
Kathy S.
Aug 2018
Not only was my AC serviced, I found out that my 12 year old system was not running at the optimum and need a few parts to ensure the system was running at it's best. I appreciated the time the technician spent discussing my options and cost for each. I will follow up and have my ducts cleaned and sealed knowing that the life and quality of my system has been extended - and I am breathing the best air that I can. Very much appreciated the knowledge and honesty. This is the only AC company I would recommend!
Response from T.I.E.S 360 LLC Air Conditioning
"Thank you [Member Name Removed] for taking the time to review us. We appreciate your support and are very happy that you are pleased with our work."
T F.
Apr 2017
Saved me atleast 80% of loss air in my attic
JUDITH B.
Mar 2017
On time worked efficiently. Cleaned all air grater and re-installed. Took photos of ducts to make sure they were clean - excellent service - very nice/pleasant staff. Worked efficiently and unobtrusively.
Response from T.I.E.S 360 LLC Air Conditioning
"Thank you for taking the time to review us. We really appreciate your Business and feedback. Please let us know if we can help in any other way."
Ed C.
Jan 2017
The entire job was smooth & professional.
Response from T.I.E.S 360 LLC Air Conditioning
"Thank you for taking the time to review us."
Robert D.
Jan 2017
They did an awesome job highly recommend this company.
Response from T.I.E.S 360 LLC Air Conditioning
"[Removed Member Name]Thank you for taking the time to review us . We are happy that you highly recommend our services . We appreciate your business and if there is anything else we can do please let us know ."
Lisa L.
Jan 2017
Anthony came over-showed me the mold & problems that were on the ducts, set up an apartment, came & did the job.
Response from T.I.E.S 360 LLC Air Conditioning
"Thank you [Member Name Removed] for taking the time to review us. We are happy we could help and if you need anything else, please give us a call . Happy New Year! Kay Lenard VP"
Robert F.
Dec 2016
They inspected the system (a 15 year old Bard wall-hung) and reported that it was working as expected. I subsequently hired them to clean the system, which was moldy and to clean the duct work. Their price was easily $400-$500 above competitors. I went with them and expected that they'd do the _best job_. Work went poorly. The service techs were here for about three hours (two employees + an apprentice). There was a boot torn during work. Still found dust in system at first inspection, following cleaning. Called owner, who came back and re-cleaned entire system. Owner apologized, saying he expected the job to be better. At this time, I would have perhaps offered a B as a grade. Now, only 5 months later, I called because our system has not been performing (not cooling; not removing humidity) and has been producing a musty odor. They say that I would have to pay an additional service charge since the cleaning was only warranted for 30 days. I give an F rating from a combination of price, poor quality, lack of responsiveness, and unwillingness to stand behind their work. I will not be hiring them again, for any services.
Response from T.I.E.S 360 LLC Air Conditioning
"Mr. [Member Name Removed] Upon our first meeting when I met you and your realtor at the home before you purchased it you asked me at that time what the warranty was on the HVAC cleaning and at that time I told you that we could only warranty the HVAC cleaning for a period of 30 days. This is not like a mechanical part that has a life expectancy. The HVAC system will only stay as clean as the home'[Member Information Removed] environment and as long as the homeowner also performs routine preventative maintenance and changes or cleans the AC filter as per recommended every 30 days the HVAC system should stay relatively clean. I even stated that we guarantee test and clear for mold growth as long as the post test is performed within 7 days after cleaning of the HVAC system. As far as standing behind our work, I feel that is exactly what we did when you called approximately a week later stating that the system still had dust in it. I came out personally to investigate your complaint and I had my technicians meet me at the property. I was a little taken back that you were installing tile in the home while the HVAC system was operating and I still had my technicians re-clean the entire HVAC system at no additional cost even though I felt some of the dust could have been created from cutting and installing tile in the home with the system operating. We performed our due diligence in a timely manner but to my recollection we were not paid by you in a timely manner when everything was completed. When we received your phone call you stated that the air had become musty in your home and you stated you wanted to know what we were going to do to remedy this issue 5 months after we performed the HVAC cleaning. It was not mentioned at that time that your AC unit was not cooling properly or removing humidity properly. With regards to your AC unit you were told at the time it was 15 years old and you did not want to replace it. Again if the system cooled and dehumidified properly and did not produce a musty odor for 5 months were would the company be wrong in telling you that there would be a diagnostic fee for investigating the new issue? As I recall the insulation on the boot already had a slight tear in it and when you stated that you had concerns that there might still be some mold growth left in the insulation in the boots I personally installed new insulation in the boots that were questionable. I even offered and gave you a $200.00 discount for any inconvenience from the bill to which you had not yet paid at that time. We performed a walk through at the end of the job and I asked you if you were satisfied with the work and you said yes. We have always prided ourselves on customer service and I have always said that you don't know the integrity of a company until you have an issue and see how the company responds to it. Being the company we are and having the excellent reputation that we do, we responded accordingly. We re-cleaned the duct work at no additional charge, we made compensation to you for any inconvenience and performed a walk through to make sure you were satisfied with the work. And now because we would not come out and investigate a new complaint for free you rate us an F when you said from the very beginning you would have rated your experience a B. I will leave the it up to the readers of this review to form their own conclusion as to what your intent was here."
Maureen K.
Nov 2016
Anthony came to my house to examine my mold situation and to give me an estimate on cleaning the ac ducts. I was satisfied with the price, so I hired him. After scheduling the work, Dylan, Jr and Carlos arrived right on time Tuesday morning and were very pleasant and professional. The three men worked for most of the day cleaning the ducts in the house and the ac unit outside (which is a hanging ac so no easy task!) and then sealing the ducts due to a large pressure loss that was happening.
(Carlos even went above and beyond and took care of a bunch of wasp nests that I was too afraid to go near!)
They worked all day and were very easy to talk to as I asked from time to time what stages they were at.
When the job was complete, the clean up was impeccable inside and out!
The computer was not able to print out the final reading for the seal, so I spoke to Isabella at the office and she scheduled Dylan to come back in a few days and they did! Right on time a usual, Dylan and Nick removed the ac unit again and got me my new seal pressure readings with print out!
I would definitely hire them again for ac and ductwork and I highly recommend them to anyone looking for a top-notch professional ac and duct cleaning company. I am very impressed with their professionalism and friendliness. I can tell that they are a company that stands behind their work and customer satisfaction means a lot to them. Their prices were pretty good too! :-)
(Carlos even went above and beyond and took care of a bunch of wasp nests that I was too afraid to go near!)
They worked all day and were very easy to talk to as I asked from time to time what stages they were at.
When the job was complete, the clean up was impeccable inside and out!
The computer was not able to print out the final reading for the seal, so I spoke to Isabella at the office and she scheduled Dylan to come back in a few days and they did! Right on time a usual, Dylan and Nick removed the ac unit again and got me my new seal pressure readings with print out!
I would definitely hire them again for ac and ductwork and I highly recommend them to anyone looking for a top-notch professional ac and duct cleaning company. I am very impressed with their professionalism and friendliness. I can tell that they are a company that stands behind their work and customer satisfaction means a lot to them. Their prices were pretty good too! :-)
Michael K.
Oct 2016
The techs were on time, professional, polite, and very clean except in a few areas where they reinstalled the AC grates where they could have vacuumed a little better. Not only did they answer all my questions, but also showed me the vent sealing process as it was done. I was not home for the vent cleaning process but they did take pictures of the vents before and after.
I was very pleased with their work and would definitely use this company in the future. I had gotten a couple of estimates from other companies, but have to say that their initial visit to give an estimate sold me on T.I.E.S for the work I needed done.
I was very pleased with their work and would definitely use this company in the future. I had gotten a couple of estimates from other companies, but have to say that their initial visit to give an estimate sold me on T.I.E.S for the work I needed done.
Response from T.I.E.S 360 LLC Air Conditioning
"Thank you very much Mr. [Member Name Removed] for your feedback. We are very happy that you are pleased with our work. If there is anything else we can do for you please don't hesitate to call. Kay Lenard"
Beverly A.
Aug 2016
My initial meeting with the owner Anthony Lenard went very very well. Mr Lenard was courteous professional and knowledgeable.He spent a great deal of time checking all aspects of my existing system. He took measurements both manually and with varies gauges. Once he completed his assessment he explained what he had found and then made recommendations for a system to replace the old system. The installers were equally courteous professional and knowledgeable. Dylan & Junior obviously worked well together & worked quickly and proficiently Once they completed the installation of the new system, they cleaned up all the areas where they had worked and then went over the operation of the system and thermostat with me. I am enjoying my nice, cool home more than ever! I am extremely satisfied with all aspects of this company and would not hesitate to recommend them to anyone.
Response from T.I.E.S 360 LLC Air Conditioning
"Thank You Mrs. [Member Name Removed] for taking the time to review us. We are very happy that you are extremely satisfied with our work ! We appreciate your kind words as this helps other potential clients see what great work we do. If there is anything else we can do for you please just give us a call. Enjoy your cool home. Kay Lenard"
Kate H.
Aug 2016
Workers were on time, knowledgeable about work, efficient and cleaned up well.
Response from T.I.E.S 360 LLC Air Conditioning
"Thank You for taking the time to review us. I will forward this over to our Technicians . We are happy to know that you were pleased with our work. Please let us know if there is anything else we can do for you! Kay Lenard"
BOB W.
Jul 2016
Start – wonderful middle – wonderful finish – wonderful.
Response from T.I.E.S 360 LLC Air Conditioning
"Thank you for the feedback. We really appreciate it and Happy to know we were " Wonderful"."
Ron R.
Feb 2016
On time, 2 person, 3.5 hours.
Craig P.
Jan 2016
Excellent service ! They were on time + cleaned up after they finished. We were thrilled from beginning to end.
Response from T.I.E.S 360 LLC Air Conditioning
"Thank you [Member Name Removed]! WE are thrilled that you were thrilled with our services. If we can do anything else, please don't hesitate to call. We appreciate your feedback."
Pamela B.
Dec 2014
These guys are fabulous! I bought a mildew ridden home and even though we scrubbed from top to bottom, it still smelled very musty. Once the work was complete, no more smell! The staff was professional and courteous. Covered areas in plastic and wore booties in the home. So thankful, since I am allergic to mold and mildew. Now I can enjoy my new home! Absolutely the best money I've ever spent!
Response from T.I.E.S 360 LLC Air Conditioning
"Thank You [member name removed] for taking the time to write about your experience with us. We value our customers feedback so much. We are extremely happy we helped resolve your issue and now you can enjoy your new home! If there is anything else we can do for you please don't hesitate to ask . Thanks Again. Kay Lenard (Vice President) TIES 360 LLC"
Benjamin D.
Sep 2014
After some initial confusion in getting in touch, I was able to schedule the cleaning on my availability on very short notice. The company bent over backwards to come to my house to clean the duct work when I was available. A very professional operation. The owner explained to me what they would do. I have a lot of experience in Air Conditioning and was impressed with how they worked! I had gotten the deal on Angies List and knew I had more duct work than the deal would cover. Their price was very fair. The house was a bank repo and had a musty moldy smell, when T.I.E.S 360 was done the smell was gone! I am very happy with their service and would highly recommend them!
Response from T.I.E.S 360 LLC Air Conditioning
"Thank You [member name removed] for you feed back and kind words about our service. Working with customers like yourself is our pleasure. If there is anything else we can do for you please just give us a call. Thanks Again"
Linda F.
Sep 2014
Very well - thorough and clean. Very good.
Gail F.
Jul 2014
Arrived early worked diligently for 3 hours in the rain. Very professional.
Jeff B.
Jun 2014
I am a licensed contractor with the State of Florida. I needed someone to help one of my clients get rid of a terrible smoke smell in a home they just purchased. The ceiling grills were yellow from nicotine and the duct work had a strong odor of cigarette smoke. I know TIES 360 does great work, but I was skeptical if they could actually get rid of this smell. So I called Anthony and he assured me that they could.
TIES 360 was on time, professional and thorough. As a contractor it was nice to see another company wear shoe covers, lay down floor runners and treat this home as if it was theirs. They were very thorough and kept me updated throughout the process. I could have not asked for better results and my client is very happy with their work. The smoke smell is gone!
When a well informed contractor such as myself uses TIES 360, and puts them in my own clients home to help me resolve an issue that I cant... that should speak volumes.
Thanks again Ties!
TIES 360 was on time, professional and thorough. As a contractor it was nice to see another company wear shoe covers, lay down floor runners and treat this home as if it was theirs. They were very thorough and kept me updated throughout the process. I could have not asked for better results and my client is very happy with their work. The smoke smell is gone!
When a well informed contractor such as myself uses TIES 360, and puts them in my own clients home to help me resolve an issue that I cant... that should speak volumes.
Thanks again Ties!
Susie T.
Feb 2014
Neat and tidy - Vacuumed after cleaning ducts - Excellent job, pleasant people.
Christine B.
Feb 2014
Company was professional, informational, and did a great job!! This was a condo unit that was compromised by mold due to a roof leak this past summer. After clean up the air still had an odor and suspected it was in the air duct system. After cleaning and treating the air ducts the smell is gone. Hopefully our problem is resolved but will only know over time after the good smell of the solution they used in the process dissipates. We would definitely hire this company again.
Jennifer F.
Nov 2013
unknown
Licensing
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FAQ
T.I.E.S 360 LLC Air Conditioning is currently rated 4.8 overall out of 5.
T.I.E.S 360 LLC Air Conditioning accepts the following forms of payment: CreditCard
Yes, T.I.E.S 360 LLC Air Conditioning offers free project estimates.
No, T.I.E.S 360 LLC Air Conditioning does not offer eco-friendly accreditations.
No, T.I.E.S 360 LLC Air Conditioning does not offer a senior discount.
Yes, T.I.E.S 360 LLC Air Conditioning offers emergency services.
No, T.I.E.S 360 LLC Air Conditioning does not offer warranties.