Sonshine Roofing

"We enjoyed working with you! Thank you for your feedback!"

"We are truly sorry to hear that you are disappointed with our service. From our very first visit to your home and on later visits, we advised that the roof needed to be replaced. We explained that the underlayment below the roof tiles was deteriorating and with the underlayment in such poor condition, more leaks would turn up. Another important factor that we discussed with you is the radiant barrier in the attic that makes it very difficult to see where all the leaks and problems are stemming from. Our Roofing Specialists had covered the leak risks associated with keeping the old roof as well as the financial benefit of replacing rather than repairing in your situation. Wanting to be of service to you, we accepted your decisions to repair rather than replace the roof. With regard to comparing roof replacement estimates from other companies against the cost of a SonShine roof, we would have gladly measured your roof, talked with you about material options, and provided you with a firm estimate had you wanted one. Instead, we were asked what a ballpark figure might be without measuring or having your materials chosen and priced out. We wish you the best, SonShine Roofing"

"Thanks so much for taking the time and sharing your review! It was our pleasure to be of service to you!"

"We appreciate your feedback! It was our pleasure to be of service to you!"

"Thank you, [Member Name Removed]! It was great working with you!"

"To clarify, the wood charges mentioned were only an estimate of the in progress costs of where work had been completed up to that point. As for the services requested post hurricane, our workmanship warranty does not cover roof damages done by acts of nature or any other situations outside of our control. We are not able to provide free repairs in such cases. However, as stated, we would cover issues that we find to be due to workmanship errors if that be the case. Service was ultimately declined."

"Thank you for the great rating!"

"Thank you for your kind words. It was our pleasure to be of service to you."

"Thank you for taking the time to rate us. Thank you for choosing Sonshine Roofing, it was a pleasure serving you."

"We are glad we could be of service to you. Thank you for your kind words."

"Thank you for your kind words and taking time to submit a review. It was a pleasure serving you!"

"Thank you for the great rating!"

"[Member Name Removed], It was a large surprise to read your report on Angie’s List. We are sorry to hear that you feel this way. Frankly, we had no idea. What did we miss? After reviewing our records, we show no contact from you stating your dissatisfaction or that you were not happy with the work and everything we did for you. We also checked with our team that worked with you and none of them recall you expressing any note of dissatisfaction. Our records show we completed only one roof repair for you in 2012, not 2013. Is it possible that we were confused with someone else? Either way, we are sorry for your disappointment. In addition, we have left a voice message at the phone number we have on file for you. We would appreciate the chance to talk with you to see how we can resolve this issue."

"We are sorry to hear that you are unsatisfied and that you feel disappointed with our service. Sonshine was first called to your home for a repair estimate in 2013. After our roofing specialist evaluated your roof, it was his professional recommendation that your roof be replaced not only for the best benefit to your home, but also to your finances. At that time, and with each additional call made to your home, you insisted on repairing rather than replacing your roof. Subsequently, and as we advised might happen given the age and condition of your roof, you have needed roofing service many times over the past few years to repair multiple leaks that have emerged. When we find a spot that is clearly causing a leak, we repair it. However, repairing that spot does not guarantee that the roof is not leaking in a separate location which has been hidden under the roof tiles and been camouflaged by a different leak. For this reason, roof repairs such as these are often made through a process of elimination. As you know, on each visit to your home, we did in fact find additional roof problems that needed repair. We are grateful that you are in the position to follow our recommendation to have your roof replaced. We wish you the best. Regards, Amos Borntreger, President Sonshine Roofing."