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Rugs As Art, Inc.
Designer Interior Lighting Plan, Carpets or Rugs - Clean at Home, Carpet Repair, Refasten, or Stretch,
About us
Rugs As Art, Inc. is widely known as one of the nation's most prestigious and award winning area rug stores. For almost 30 years, we have been your one stop shop for all of your area rug needs, including our expert rug wash and repair services! Excellent selection, unbeatable prices, and unparalleled customer service are what you can expect when you walk through the door. No wonder Rugs As Art, Inc. was just named the Best Area Rug Store in America by AmericasMart Atlanta. We invite you to come see for yourself why we have been voted #1 time and time again! Rugs As Art, Inc. has been a Florida icon for 28 years and offers the very best in Area and Oriental Rugs, Custom Rugs, Furniture, Accessories, Pillows, Art, Hardwood Flooring, Carpeting, and much more! Services: Expert Rug Wash, Repair, Appraisal. Awards: Best Rug Store in America from AmericasMart and Oriental Importers Association, Sarasota Herald Tribune Readers' Choice Best Rug Store (21 years running), Sarasota Magazine Best of Best and Platinum 100, Chamber of Commerce Insignia Award for Best Customer Service and Small Business of the Year, Better Business Bureau A+ Rating, Angie's List A Rating/Honor Roll.
Business highlights
Emergency services offered
39 years of experience
Services we offer
Accessories, Appraisal, Art, Carpeting, Custom Rugs, Furniture, Hardwood Flooring, Pillows, Repair, Services: Expert Rug Wash, Surging/Binding and more! Products: Area and Oriental Rugs, and much more!
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.818 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 6% | ||
| 0% | ||
| 0% |
Showing 1-18 of 18 reviews
Carol S.
Jun 2018
Perfect. Excellent sales people...very helpful and knowledgeable.
Response from Rugs As Art, Inc.
"[Member Name Removed]: Thank you so very much for sharing your experience. We are happy to hear that all went well and we look forward to assisting you in the future. Enjoy your rugs!!! Thank you, Jesse Murse Rugs As Art"
Barbara C.
Jun 2016
unknown
CARMEN B.
May 2016
unknown
Robert D.
Feb 2016
just went to their store on Tamami. Spent about 2 hours where they pulled out several rugs and spread on the floor for my viewing.
John H.
Jan 2016
They have provided excellent service and have a great selection of carpets in their showroom. Nice folks. (I have not rated them on price, since I did not comparison shop the carpets I bought from them. My sense is that their prices are fair.)
Barbara C.
Jan 2016
.
Joyce T.
Apr 2015
unknown
Response from Rugs As Art, Inc.
"I know it can be difficult to place your trust in someone when dealing with something as important as this rug is to you. We do our very best to treat every rug that comes in for cleaning as if it were our very own and we are very glad you were happy with the result. It really does thrill us to get such positive feedback and we thank you so very much for taking the time to share your experience with others. Have a wonderful day and don't hesitate to contact us if we can assist you further. Thank you, Jesse Murse Rugs As Art, Inc."
John R.
Sep 2014
.
Response from Rugs As Art, Inc.
"Thank you for the positive review! We strive to exceed every customer's expectations and am glad your experience was a great one. Have a wonderful day and we hope to serve you again in the near future!"
Kathleen R.
Jun 2014
unknown
Response from Rugs As Art, Inc.
"Thank you for taking the time to write such a wonderful review! It goes without saying that all of us here are thrilled when customers share their experiences with others on Angie's List. If you have any questions or if we can assist you further, please do not hesitate to contact us. Have a wonderful day and we hope to see you again! Thanks again for sharing!"
MICHAEL P.
May 2014
unknown
Response from Rugs As Art, Inc.
"While we appreciate you taking the time to write a review, we are certainly concerned to hear that you feel the way you do. We are a family business and we take reviews (whether positive or negative) seriously and personally. Please note that we truly pride ourselves on providing the very best customer service possible. Of course, the awards we have received are a testament to this (Best Rug Store in America from AmericasMart and the Oriental Rug Importers Association, Sarasota Herald Tribune Readers' Choice (21 years running), Sarasota Magazine Best of Best, Chamber of Commerce Insignia Award for Best Customer Service, Chamber of Commerce Small Business of the Year... and the list goes on). The rug in question was brought to us on September 26, 2012 (as opposed to May 2013). In all due respect, although you indicated that we “didn’t clean the rug very well” the first time and the second time it “wasn’t fully cleaned,” we wholeheartedly disagree with this. Although we thoroughly cleaned the rug as we do with all rugs that are brought to us, you were not satisfied with the result. Therefore, we offered and did in fact clean your rug a second time free of charge. After we washed the rug again, we assumed all was well. That is, until we received this review almost two years later. You indicated that your wife stated that she “should have had us clean it a third time.” Although that was most likely unnecessary (the rug had been thoroughly washed twice), we would have done that for her if she would have requested. While we stand behind our expert cleaning services (backed up by our overwhelmingly positive Angie’s List reviews), we cannot magically turn a soiled used rug into a brand new one. If your expectations were that your rug would look brand new again, that is unfortunately beyond any rug washer’s capability. In the end, it is regrettable that you feel the way you do, but please know that we do everything in our power to get everyone’s rugs as clean as possible. Thank you, Rugs As Art"
Gary M.
Apr 2014
.
Response from Rugs As Art, Inc.
"Thank you again for taking the time to write a review! We truly appreciate your business and look forward to serving you again in the future. If you have any questions about the care or cleaning of your new area rug, please do not hesitate to contact us. Have a wonderful day and we hope to see you again!"
Dixie D.
Jan 2014
I contacted the store, they picked up the rug, cleaned it and returned it a week later. This time no wrinkles. Great service.
Response from Rugs As Art, Inc.
"Ms. [member name removed]: We appreciate your feedback and are glad you took the time to share your experience with others. Complete customer satisfaction has been our goal for the past 27 years and we strive to make sure everyone is thrilled with their experience. Thank you again for allowing us to earn your business! Thank you, Jesse Murse"
Suzanne M.
Aug 2013
They repaired our oriental rug (the binding had frayed)
Bought a Living Room Rug - They let us try multiple rugs and made great recommendations for what would look good in the room.
Bought a Living Room Rug - They let us try multiple rugs and made great recommendations for what would look good in the room.
Response from Rugs As Art, Inc.
"(member name removed): Thank you so much for the kind words! I speak for all of us here when I say that we are grateful for your patronage and hope to see you again. Thank you, Jesse Murse Rugs As Art, Inc."
Taft B.
Jul 2013
Rugs As Art, Inc.gets five stars from me. Everything from meeting, getting to the house, cleaning up the house and finishing up was great. The prices were very competitive.
Response from Rugs As Art, Inc.
"Thank you for taking the time to say a few words about our company! I can assure you that everyone here, from stock handler to office staff, does our best to make sure that your receive the best service possible. From our family to yours, thank you once again and we look forward to serving you in the future! Thank you, Jesse Murse Rugs As Art, Inc."
Kenneth R.
Apr 2013
We wanted to have all our oriental rugs cleaned. I called Rugs As Art. They were very helpful, and explained their process. I brought down our first rug, and they did everything they said they would. They were very professional and good to deal with. We will be suing them for all of our rug needs.
Response from Rugs As Art, Inc.
"Thank you for taking the time to say a few words about our company! We truly appreciate your patronage and are elated that you took the time to share your experience with others. From our family to yours, thank you once again and we look forward to serving you in the future! Thank you, Jesse Murse Rugs As Art, Inc."
Virginia C.
Jan 2013
I've known of this business for very many years when they were very small, and have been aware of their good reputation and good selections over the years. I purchased a rug from them before I knew of Angie's list and have been very satisfied with the quality of my selection and their sales attention.
Two years ago I had the rug cleaned by them because I didn't have Angie's List to see about anyone else. The cleaning was adequate.
Two years ago I had the rug cleaned by them because I didn't have Angie's List to see about anyone else. The cleaning was adequate.
Response from Rugs As Art, Inc.
"Thank you for taking the time to say a few words about our company! We truly appreciate your patronage and are elated that you took the time to share your experience with others. From our family to yours, thank you once again and we look forward to serving you in the future! Thank you, Jesse Murse Rugs As Art, Inc."
Elizabeth C.
Jan 2013
We have utilizeda variety of their services and every time find them to be Top Notch from A to Z. No matter who you are dealing with from the owner to the delivery people, they are all great. When they clean a rug they do an excellent job the first time and are exellent about communicating pick ups and deliveries.
Response from Rugs As Art, Inc.
"Thank you so much for the kind words! We certainly strive to make everyone's experience as positive as yours! We look forward to serving you again in the future. Thank you, Jesse Murse Rugs As Art, Inc."
Carole L.
May 2011
Thanks to Angie's list the company was responsible, and took care of my rug. At first they did not want to do anything.
Response from Rugs As Art, Inc.
"At first Rugs as Art wanted to give the rug some reasonable time to lay flat. Once the rug was installed the not laying flat should correct itself within a short time. Understanding the member's concerns we then returned immediately and picked up the rug, steamed it so allowing the rug to lay flat and returned it as soon as possible. I might add... there was never an issue of not wanting to do anything at first. Rugs As Art prides itself and is known for exceptional customer service. Rugs As Art just recently received the prestigious " Insignia Award" given by the Sarasota Chamber of Commerce for "Outstanding Customer Service" in our communty. However, Rugs As Art is always happy when we have a satisfied customer! John Murse, Pres. Rugs As Art"
Licensing
State Contractor License Requirements
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FAQ
Rugs As Art, Inc. is currently rated 4.8 overall out of 5.
Rugs As Art, Inc. accepts the following forms of payment: CreditCard
No, Rugs As Art, Inc. does not offer free project estimates.
No, Rugs As Art, Inc. does not offer eco-friendly accreditations.
No, Rugs As Art, Inc. does not offer a senior discount.
Yes, Rugs As Art, Inc. offers emergency services.
No, Rugs As Art, Inc. does not offer warranties.