Rugs As Art, Inc.

"[Member Name Removed]: Thank you so very much for sharing your experience. We are happy to hear that all went well and we look forward to assisting you in the future. Enjoy your rugs!!! Thank you, Jesse Murse Rugs As Art"

"Thank you for taking the time to post a review. We hope you are able to rectify the problem caused by the company who cleaned your rug. NOTE: We came to the aid of this particular customer after another company caused color bleed on her rug when they washed it. She contacted us and we immediately provided advice (free of charge) and suggested a few tips so that she may hopefully rectify the problem caused by this other company. We did not wash the rug and even tried to save her money by recommending tips for her to try at home. Remember, always use a reputable company (like Rugs As Art) who specializes in cleaning oriental and area rugs (as opposed to dry cleaners, carpet cleaners, etc.)."

"I know it can be difficult to place your trust in someone when dealing with something as important as this rug is to you. We do our very best to treat every rug that comes in for cleaning as if it were our very own and we are very glad you were happy with the result. It really does thrill us to get such positive feedback and we thank you so very much for taking the time to share your experience with others. Have a wonderful day and don't hesitate to contact us if we can assist you further. Thank you, Jesse Murse Rugs As Art, Inc."

"Thank you for taking the time to post your review. It certainly "makes our world go 'round" to hear positive experiences like yours, which affirms for us that we are doing things right. If we can do anything else for you, please do not hesitate to ask. Thank you again and we look forward to serving you in the future! Sincerely, Jesse Murse Rugs As Art, Inc."

"Thank you for taking the time to leave your positive feedback. We are all very happy to hear that your experience was enjoyable. While you didn't find exactly what you were looking for this time, please note that we have hundreds of new rugs arriving on a weekly basis. We look forward to assisting you again in the future. Thank you again and have a great New Year!"

"Thank you for the positive review! We strive to exceed every customer's expectations and am glad your experience was a great one. Have a wonderful day and we hope to serve you again in the near future!"

"Thank you for taking the time to write such a wonderful review! It goes without saying that all of us here are thrilled when customers share their experiences with others on Angie's List. If you have any questions or if we can assist you further, please do not hesitate to contact us. Have a wonderful day and we hope to see you again! Thanks again for sharing!"

"While we appreciate you taking the time to write a review, we are certainly concerned to hear that you feel the way you do. We are a family business and we take reviews (whether positive or negative) seriously and personally. Please note that we truly pride ourselves on providing the very best customer service possible. Of course, the awards we have received are a testament to this (Best Rug Store in America from AmericasMart and the Oriental Rug Importers Association, Sarasota Herald Tribune Readers' Choice (21 years running), Sarasota Magazine Best of Best, Chamber of Commerce Insignia Award for Best Customer Service, Chamber of Commerce Small Business of the Year... and the list goes on). The rug in question was brought to us on September 26, 2012 (as opposed to May 2013). In all due respect, although you indicated that we “didn’t clean the rug very well” the first time and the second time it “wasn’t fully cleaned,” we wholeheartedly disagree with this. Although we thoroughly cleaned the rug as we do with all rugs that are brought to us, you were not satisfied with the result. Therefore, we offered and did in fact clean your rug a second time free of charge. After we washed the rug again, we assumed all was well. That is, until we received this review almost two years later. You indicated that your wife stated that she “should have had us clean it a third time.” Although that was most likely unnecessary (the rug had been thoroughly washed twice), we would have done that for her if she would have requested. While we stand behind our expert cleaning services (backed up by our overwhelmingly positive Angie’s List reviews), we cannot magically turn a soiled used rug into a brand new one. If your expectations were that your rug would look brand new again, that is unfortunately beyond any rug washer’s capability. In the end, it is regrettable that you feel the way you do, but please know that we do everything in our power to get everyone’s rugs as clean as possible. Thank you, Rugs As Art"

"Thank you again for taking the time to write a review! We truly appreciate your business and look forward to serving you again in the future. If you have any questions about the care or cleaning of your new area rug, please do not hesitate to contact us. Have a wonderful day and we hope to see you again!"

"Ms. [member name removed]: We appreciate your feedback and are glad you took the time to share your experience with others. Complete customer satisfaction has been our goal for the past 27 years and we strive to make sure everyone is thrilled with their experience. Thank you again for allowing us to earn your business! Thank you, Jesse Murse"

"(member name removed): Thank you so much for the kind words! I speak for all of us here when I say that we are grateful for your patronage and hope to see you again. Thank you, Jesse Murse Rugs As Art, Inc."

"Thank you for taking the time to say a few words about our company! I can assure you that everyone here, from stock handler to office staff, does our best to make sure that your receive the best service possible. From our family to yours, thank you once again and we look forward to serving you in the future! Thank you, Jesse Murse Rugs As Art, Inc."

"Thank you for taking the time to say a few words about our company! We truly appreciate your patronage and are elated that you took the time to share your experience with others. From our family to yours, thank you once again and we look forward to serving you in the future! Thank you, Jesse Murse Rugs As Art, Inc."

"Thank you for taking the time to say a few words about our company! We truly appreciate your patronage and are elated that you took the time to share your experience with others. From our family to yours, thank you once again and we look forward to serving you in the future! Thank you, Jesse Murse Rugs As Art, Inc."

"Thank you so much for the kind words! We certainly strive to make everyone's experience as positive as yours! We look forward to serving you again in the future. Thank you, Jesse Murse Rugs As Art, Inc."

"At first Rugs as Art wanted to give the rug some reasonable time to lay flat. Once the rug was installed the not laying flat should correct itself within a short time. Understanding the member's concerns we then returned immediately and picked up the rug, steamed it so allowing the rug to lay flat and returned it as soon as possible. I might add... there was never an issue of not wanting to do anything at first. Rugs As Art prides itself and is known for exceptional customer service. Rugs As Art just recently received the prestigious " Insignia Award" given by the Sarasota Chamber of Commerce for "Outstanding Customer Service" in our communty. However, Rugs As Art is always happy when we have a satisfied customer! John Murse, Pres. Rugs As Art"