Randy Mask Plumbing

My post is intended to warn the community about a serious issue we had with a local plumber, Randy Mask Plumbing. I hope this review will make you reconsider ever hiring them in the future. In July 2021, we moved our washer from a closet indoors to our garage. The plumber came and physically moved the washer from inside our home to the garage. He installed the new box in the garage and capped the old water lines in the hallway closet. Fast forward to February 2024 and our house has a very unsettling smell – as if someone pooped and didn’t flush the toilet for hours. I reached out to Mike Mask since he was our go-to plumber for over 10 years. He told me 8 times out of ten it is not a sewer/septic issue. Based on this it made more sense to seek alternative remedies – we had the A/C company come out on multiple occasions to video the air ducts, clean the air ducts, and clean the entire system. They could not find any issue with our AC system. Then we had a rodent company come out in search of a dead animal – nothing. We had to go back to the possibility of it being related to plumbing. Randy Mask Plumbing was supposed to complete a smoke test on May 10th but after not showing during their original promised window and then second promised window we cancelled the appointment. We then had Superior Plumbing come the following Tuesday to do the smoke test. They found that when Randy Mask Plumbing moved the washer to the garage, they failed to cap the drain. Over the course of 3 years, the drain sat uncapped and eventually the p-trad dried up and allowed sewage gases to run through our home. This has impacted our health in so many ways - we have been sick multiple times with respiratory infections. I left a voicemail for Mike Mask letting him know what Superior Plumbing found during the smoke test. When he called me back, he said none of his work orders showed them moving the washer to the garage – only creating the new box in the garage. The work orders that he was referring to were written by the same plumber who stole our garage disposal during our kitchen remodel, damaged our dishwasher, and stole our drill charger (all in one trip to our house!). The plumber returned the stolen garage disposal and Randy Mask Plumbing refunded us for the drill charger (after finding it in the plumber’s truck). We eventually had to repair the dishwasher on our own. I would not trust the work order of a plumber who is stealing from customers’ homes; but Mike Mask does – because it gets him out of compensating us for the over $1200 in money we put out trying to solve this. We also requested reimbursement for the original job they failed to do correctly, the cost the drywall repairs, and compensation for having to live in a home that reeked of sewer gas due to his incompetent plumber. It is the responsibility of Randy Mask Plumbing to provide services that are up to code and meet health and safety standards of your industry. We are not plumbers. The onus is not on the customer to ensure services provided meet basic industry standards. We should not need to request to have drain lines capped. By not doing so, your company put my family's health at risk, cost us money we can ill afford to spend, and caused a great deal of embarrassment when having friends and family over. We tried to remedy this with the company and not stoop to this level but after multiple unreturned phone calls from Mike Mask we have no other recourse but to warn the community of Randy Mask Plumbing.

I am pleasantly surprised with the professionalism and competence of this company. I had a difficult time finding good contractors in Sarasota and Randy Mask exceeded my expectations. The technician/supervisor Roland first came and looked at the job and did not charge me for it. Later in the week, he came at the time he said he would, completed the job very quickly and neatly. Another nice surprise was that Roland did not talk down to me as I am a middle aged woman. He clearly explained where and why he was installing the valve and the shut off. We tested it before he left and it works perfectly. The price was very reasonable. I don't know if I got lucky and Roland was the one who was sent or if all their plumbers are excellent but I would definitely hire this company again.

The response was super. Plumber was on site within 30 minutes and completed the job in a very professional manner very quickly. The price was more than fair. Office staff friendly and professional. Will definitely use again and highly recommend this company.

The toilet was repaired and he suggested looking at the master bath toilet that also had a bad "donut". It too was repaired.

Smoothly. I had left messages with 3 plumbers. They were first in responding.

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It was a quality job. They were responsive. The pricing was a little high maybe that’s all plumbers.

Chris is fantastic. He always does fantastic work. He is very friendly, clean and always does an excellent job at what he does. We have been using him for 12 years.

This morning, t0:00 a.m.,  we were doing a load of laundry when I notice that during a spin cycle the waste water was spilling out of the drainage pipe. I had noticed that the kitchen sink was draining more slowly that usual.  I shut off the washer, unplugged it from the electric circuit and called Randy Mask.  This plumber has been our plumber for several years.  I explained what the problem was and the scheduler said that she would have a plumber out to the house between 3:00 and 5:00.  He arrived as promised and it took a little over an hour to clear the blockage.

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I went into the laundry room Monday morinig and found water puddling on the floor.  Water was dripping heavily from the hot water on/off faucet.  I shut off the hot water and called Randy Mask, who had done other work for us,  A plumber came out that afternoon and replaced the faucet that was corroded with a better one.  The only mistake I made was that I hould have had the cold water faucet replaced at the same time as the faucets were obviously of inferior quality.

We called this morning as a new customer and had a plumber come out mid-afternoon. Zach was very professional and courteous. i will definitely continue to use this company.

Perfect!

He was very good! We had a problem and had to have him come back - he didn't charge us extra. The one thing that I love about him and his service, is that he put on booties before he walked into my home. To me, that shows care and concern. He was very nice and would use him again. I was very pleased with him.

The company is responsive to ones calls. The work was done quickly, professionally, and cleanly This is the third job Randy Mask has done for us and I'm sorry we did not find him sooner. Best plumber we have used since moving here 13 years ago.