"Thank you for allowing us to help get your drain lines working properly again. We appreciate the 5 star review."

"hello [Member Name Removed] we were happy to do the installation for you. I'm sorry we were not able to earn an A rating from you but just so you know like many other good businesses that have a great reputation we are very very busy and we got you on the schedule as quickly as we could. I'm glad you're all completed and happy with the installation but maybe next time just understand that we are doing the best we can and taking care of all our current customers along with the new ones such as you. Thank you again, Chuck"

"Hello Mr Hershman, Thank you for your excellent review and we appreciate you using us for the work that you needed accomplished at your house. We are happy that you appreciated our quality of work and professionalism. We take seriously our quality of service and also the opinion of our customers. Typically that job would cost around $275 but we did give you a substantial discount because you are an Angie's List member. That being said, if there is any way we can improve our service please let us know. Next time we come to work on your home we would really love to do everything possible to earn an A+. Thank you again for your patronage. Owner, Chuck B. P.S. If you have any concerns in the future or questions regarding the work we have done already please call me anytime on my cell phone. 941-400-4864"

"Hello Mr [Member Name Removed], I am truly sorry that you did not have a good experience with our plumbing service. As the owner I am definitely concerned about any bad impression that my technicians may leave or possibly say the wrong thing. That being said, I believe my top technician came to your home and he was letting you know the pricing if you wanted to take care of your plumbing and maintain the plumbing system so it lasts longer. Our policy is to be open and honest with our customers and educate them on there plumbing system. Additionally, we always give discounts to Angie's List customers and I never pressure my customers into doing a job before the end of the week. So I'm sorry but what you said is just not true. Possibly you confused us with another plumbing company. I am always honest and straightforward with my customers, and definitely would never do a bait and switch scheme. In the future it would be more considerate to let me know as the owner that you had not been happy with the service. I would have done everything within my power to make right the situation. Please feel free to call me anytime Thank you, Chuck 941-400-4864"