Paving Crew, Inc

Wish I could give an A+++++ because The Paving Crew is amazing! We had gotten a quote and selected pavers from another company last year but wanted to wait until the first of this year. Meanwhile I decided to consider other options just because I ALWAYS second guess myself and The Paving Crew came highly recommended by friends. Their outstanding references were not nearly high enough. First indicator ... we visited the showroom and were impressed by the knowledge of the salesperson, Stephanie, and the smiles from everyone we saw there. Knowledgable and happy employees are only found in good companies. They don't stay at the mediocre ones. Second indicator ... time frame was VERY long. The company was booked for several months but we were told this up front. No one promised what they knew they couldn't deliver and the best companies are always the busiest. Third indicator ... we received honest opinions on what would look good in combination. Even though it wasn't exactly what I initially wanted, Stephanie was sooo right! Fourth indicator ... JR, one of the owners, came to measure and discuss options for drains, etc... with us. He was so obviously proud of his company and his employees. He listened to my questions and concerns and answered them and lied my options with no promises he couldn't keep. Fifth indication ... the time frame extended even farther out because the cool weather delayed the paver delivery (They don't dry as fast in cool weather.) but we were ptomptly informed of the new start dates. Finally the date arrived and the pavers were delivered. Next day specialists arrived to custom fit the coping around the pool, steps and spa. The work took an entire day and the spacing on each tile varies by less than 1/16". After a day to "settle" the paver crew started laying out the design but after about 20 tiles were laid out we realized the material was not as expected. I immediately called Stephanie who asked the foreman for pictures and called right back to say she agreed, the showroom sample and the pavers delivered were not within the margin of difference for multiple lots. She called the paver manufacturer and told me the rep would be out the next day to see for himself. Bright and early he arrived and agreed ... with NO hassle, whatsoever ... there was an issue and promised to be at the factory the next day to see what could be done. Unfortunately, the next day was Good Friday and the manager was not available. Monday Stephanie called to say that the company operates two plants and the showroom sample came from one of them, our pavers from the other. Although the same formula is used at both, the equipment is different and that accounted for the disparity. Our job required 9 pallets but only 6 were available for replacements so they would deliver those, pick up 6 and allow us to select which pallets would be used. The exchange was made on Thursday and Saturday the paver laying crew returned at 8 a.m. working nonstop until the job was completed at 7 p.m. Stephanie promised it would be essentially completed on Saturday because our pool rescreening and painting (which had been rescheduled twice already due to paver delays) was to start on Monday. Another full day (Monday) was spent by the "touch up" crew which could work along side the rescreeners. This duo checked and custom fit every single paver along the coping lifting any stones that stood fractionally higher or lower to precisely re-level and re-settle them using a rubber mallet. JR returned several days later to assure our satisfaction and take pictures of the final product. I realize this is a lengthy recital but I wanted to illustrate that when issues arose, as they ALWAYS will with a job like this, The Paving Crew immediately addressed them and took necessary steps to rectify them with no excuses or arguments. Furthermore, they CLEANED UP AFTER THEMSELVES, hauling away all trash, and furthermore included a professional pool service to clean all the dust and debris from the pool and filter. That gentleman came two days to make certain every speck of dust, sand, or dirt was removed from the pool and broke the filter down TWICE to make sure it was spotless. What other paver company does that??? There are likely less expensive hardscape companies but the customer service The Paving Crew provides is priceless. Each part of the job ... coping, laying, leveling ... had its own crew who specialize in that part of the job and believe me, they are true experts. Stephanie passed along all information immediately and handled all glitches with competence and good humor. Don't know what else I can say about the excellence of this company but I have asked JR for a stack of business cards to hand out when people gush over the beauty of our outdoor space. Thanks a million, to The Paving Crew!

Excellent. On-time, high quality work.

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Appointments were on time, job well done.

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We were so pleased with the work done by Paving Crew, everyone we dealt with was extremely professional and very knowledgeable. They did an excellent job, finished on time and were so easy to work with. We will definitely be contracting them for future projects.

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Paving Crew, Inc. (Edson, Stephanie, Diana and craftsmen) from start to finish were helpful, professional, punctual and highly proficient at their craft.  Price was competitive/fair, communication was great throughout process. Good "show area" selection at their site to help make product choices.  Great results!

Executed flawlessly. Every facet of the job from start to finish was on time, on budget, and well executed.

No problem until they were finished. It appears they should have had a better strategy due to the slope of the yard. On the side where most of the traffic would be, there is a 6-8 inch drop off. It looks awful. I was told it was my responsibility to finish it off which will mean adding dirt and sod. I feel they should have leveled the growing so both sides were of equal height/ elevation. It looks great. The work was done efficiently.

It was great! Awesome job, nice and responsive people. We highly recommend Paving Crew.

Very professional organization from the owner to the office to the installers. They are artistes! Our travertine pool deck is gorgeous. They were totally responsive to our requests to balance out placements of certain stone colors and to fix stones that had not settled level. We are having them do our driveway and front porch and walk next. They were well priced compared to other well known firms in town.

They never finished it. They just walked off the job. They cut wires and destroyed the wiring. I have called and nobody has come by to finish the job.

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Our lanai came out beautiful.

Removed approx. 150 sq, ft. of pavers, dug up tree roots, reinstalled the pavers.

All office, supervisor and management personnel were great.  Response time to my calls and queries was quick and done in a professional and polite manner.  The showroom and displays are very nice and comprehensive.  I knew up front what they would be doing and about how long it would take.  Unfortunately, the weather provided many delays.  I think they were trying to catch up on many unfinished jobs, so some of the finishing work took a little longer.  Very satisfied with the end result.

All completed in one day.

Excellent!! See above description.

Everything worked like clockwork. The premises were checked by the gas and cable company to mark buried lines. Concrete was removed within a couple of hours. Later in the day, the pavers and sand was delivered. The next day the crew arrived to level the ground and install the pavers. The sales people as well as office personnel were extremely courteous, prompt, and professional.

They did a beautiful and creative job.   Whenever we called them to have adjustments made they were happy to come out and change things. For example, some of our granite discolored, and they replaced the defective pieces until everything was right. After the stones were sealed, the problem was eliminated.   Also, long after the job was done, we asked them to come out and cut some of the stones where we had installed a gate.  Granted, it wasn't a big job, but they didn't charge us.  They were always very professional and helpful.  The owner was very friendly and accommodating and came out numerous times to make sure the job was going smoothly and all adjustments were to our satisfaction.  .  I would definitely recommend them to others.