Kirkplan Kitchens

Counter top & cabinets look beautiful, excellent installation. Had one problem with the plumbers (Premier plumbing). Think they were subcontracted?? The pipe under the sink had a major leak right after the water was reconnected, quite a mess. Kirkplan was very responsive and took care of everything.

Extremely poorly, initial installer missed studs, hacked the new cabinets, and did not attach or shim new cabinets properly. They did repair /replaced most of the damage but the time spent by us waiting for this was unacceptable. Finally after refusing to allow the first installer to continue they sent a replacement who took care of the issues. The people who oversee the job progress are not always available, respond to calls, and have little knowledge of proper installation techniques. There were issues with most of the vendors including plumbing, electrical, and Coastal Kitchens who installed the counter tops. The counter tops had little contact with the base cabinets and nobody seemed concerned, again the final installer remedies this issue when I asked him to. It's been 2 months and we are finally coming to completion, an extremely disappointing experience.

Excellent! We have used Kirkplan over the years; a new kitchen, new bathrooms and most recently, a smaller project which was the wet bar. We would never consider looking any where else. Their cabinets are very well constructed and if there is a problem, they make it right. Everyone connected with Kirkplan is very professional.

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Excellently.  Project completed by our deadline.  Kitchen looks beautiful with refaced cabinets, quartz countertop, sink and faucet.  The quality and look of our kitchen is spectacular.  We went retro Florida and it is so beautiful.  We get complements all the time.

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It went well but cost more than we wished to invest.

Please note this is my second review submitted today. I also had a review for moving services done at 28740 Orangewood Dr, Orange Village, OH. 44122 = $20 Starbucks gift card. Thanks

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We were very satisfied with them.  They came here and were always available.  We think it was a better deal than the others we checked.  There were a few little flaws, but they were all taken care of.  They said it would take a month and it took a month.  Their price was better than the others that we compared.  We will surely use them again in the future.

Work was done in our absence.  Work finished on time.  Work done very professionally.

We had four estimates given from local companies. We decided on Kirkplan kitchens because they impressed us from the start. We entered thier showroom with someone who really seemed to care in our needs for the project. He showed some different materials in the look that we had described and took the time to explain about the different products. We made an appointment and had Brian Higgins our designer come out who showed us products in our home. He then continued to measure the kitchen and did a design on how it would look in our home. Wow was we impressed, my husband and I where very happy with Brian and really thought that he was going to be over our budget. He presented us with a price on the day and it was very close to what we had in mind. The two other companies that we had in before Kirkplan just measured and said that they will get back to us with a price. The other company that came in after Kirkplan did not seem interested in our needs. All they did was to bash and bad mouth the other companies including Kirkplan. We ruled them out immediately. The two other companies gave us price after we made several phone calls. We asked them to come out and show us the materials they had planned for us. Both said we had to go to thier showroom to select the materials. We then had to bring the cabinet doors and countertops back ourselves to our home and then go return them back to the showroom. Unlike Kirkplan we had to do alot of running around. The one thing that made us not go with Kirkplan so quickly was some of the bad reviews that we had read online. We spoke to Brian about this he explained that any body can right anything about any body online. If a customer puts thier name to it that we can address the problem. Brian told us that they have been in business 15 years and only have a small handful of compliants, considering that they have completed over 12,000 projects to date upto $280,000. He sent us to a customer of his that had just completed thier project to reassure us. He was very sincer and we want to thank Brian for all his hardwork. We placed an order with Brian and told him that we had be completed by the end of May due to us leaving for the summer. The project did go over by 4 days but in the scheme of things we did not care. We have a kitchen that exceeded our expectations. Every person that was involved in our project was very personable, clean and a true craftsman. We had no issues and everything that Brian had told us happened. Very Happy with everything Kirkplan had done for us, we will be doing our bathrooms with Kirkplan next year.

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Extremely satisfied - my new kitchen is beautiful.
Encountered one snag when the counter installers showed up to install my counter and I hadn't been contacted by them to set the appointment. I wasn't home when they arrived on a Saturday. I called and left a message for Jim and/or Nigel at Kirkplan, which was closed, and within 30 minutes had a return call from Jim apologizing for the problem and promising me the counter installation would happen early the next week.  Within 30 minutes of Jim's call I received a call from the counter folks asking if they could install on Monday, which they did.
The cabinet installer, Josh, was very friendly and explained various things to be as he was installing. He came back to do a final check after counter, back splash, electrical and plumbing were all completed, and made a few tweaks on things. He made a point of asking me whether I was satisfied and if there were any things that I wasn't happy with, and took care of all of them.
They did a fantastic job. My only complaint, per se, would be the time between the contract signing and actual installation, however, I ordered custom cabinets so the materials had to be ordered and the cabinets built.

I have called them back a couple of times to make repairs.  they split the wood and had to replace a section.  They did not finish the kickplate.   The pull-out drawers had to be reset because they used the wrong types of hardware.  The plumbing faucet kept unscrewing so that needed to be repaired.  What I have found out after the fact was that everything was jobbed out - installers, plumbing, countertops, tile work.  All independent contractors with noone accepting responsibility for the work done.  I also learned, the hard way, that picking out a design and have the salesperson write down the 'stock numbers' aren't necessarily the numbers for the design you picked out.  Like I ordered tumbled tile for the backsplash and got glazed tiles.  All in all it was a disasterous experience.

was told job would take 3 -6 weeks ,it took almost 6months , promised photos sent weekly for progress never received one photo , Would not return call in a reasonable amount of time , owner of company would not comed to phone , would say they would be back tomorrow never hear from them weeks at atime very non professional company

The company forgot to contact the granite people to have them do a template and was several weeks late in doing so. After I called Kirkplan about it they never answered or returned my phone calls after that. I finally had to go to the store and talk to them. The scheduler frequently lied to us which was confirmed by the granite installers.

These guys came in and bullied my wife right away. They told her that they were taking over our garage, and to get her car out of there. The main cabinet installer is a wise guy named Mike, and he expects us to allow him to work into the evening as late as he wants. He would work till 9pm or later if we would let him. When I told him that he has to stop at 6pm, he got very sarcastic and has stayed that way throughout the job. My wife told him that he can come as early as 7am if he wants to work longer hours, but he still shows up between 8:30 and 9 am. They brought the cabinets and stuffed them into the garage (without any permission) days before they were to go into the kitchen. When I questioned it the guy said ''so what are you gonna do, they're here now. They are doing any saw cuts in the driveway, because I told them not to cut in the garage. They set up the saw 3 ft outside the garage door and leave it open, so all of the saw dust still flies into the garage. Not enough space !!