About us
quality vehicles in many different trims and colors. Here at Germain Toyota, we want you to love your car, not settle on one. Whether you are looking for a new Toyota Camry, Corolla, Prius or Tacoma in Sarasota, we want to be the first dealership that comes to mind. Germain Toyota would like to provide you with your next new vehicle for one reason... Toyota offers car buyers a great new car value and dollar for dollar, nothing compares to a Germain Toyota deal.
Services we offer
NEW & USED AUTO SALES, SERVICE & PARTS.
Accepted Payment Methods
- American Express
- Financing Available
- Visa
- Discover
- MasterCard
Reviews
4.520 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 20% | ||
| 5% | ||
| 0% | ||
| 5% |
Filter reviews by service
Showing 1-20 of 20 reviews
Beatrice K.
Mar 2017
Auto Service
All work completed on date of appointment, and to my surprise they also vacuumed and wash my car before I went back to pick up my vehicle. I will keep going back for all my vehicle service.
JoAnn B.
Sep 2016
Auto Sales
It was excellent.
Response from Germain Toyota of Sarasota
"Thank you for your business and the "A" rating. Best Regards, David Ossi General Manager"
JoAnn B.
Sep 2016
Auto Body Work
unknown
Response from Germain Toyota of Sarasota
"We greatly appreciate the "A" rating. Best Regards, David Ossi General Manager"
Beverly R.
Jul 2016
Auto Service
unknown
Response from Germain Toyota of Sarasota
"Thank you for your business and the "A" rating. Best Regards, David Ossi General Manager"
Don A.
Mar 2016
Auto Service
unknown
Response from Germain Toyota of Sarasota
"Thank you for your business and kind rating. We appreciate the "A". Best Regards, David Ossi General Manager"
David Z.
Mar 2016
Auto Service
unknown
Response from Germain Toyota of Sarasota
"We appreciate you choosing Germain Toyota of Sarasota for your service needs as well as the "A" rating. Best Regards, [Member Name Removed] Ossi General Manager"
Carolann P.
Feb 2016
Auto Sales
They could have more financial advisers available; we were waiting for 4 hours to be helped.
Response from Germain Toyota of Sarasota
"We thank you for your daughter's business and appreciate the feedback regarding the number of financial advisers we have available. We are always looking for ways to improve and streamline our customer’s experiences. Best Regards, David Ossi General Manager"
Julie B.
Nov 2015
Auto Tires
.
Response from Germain Toyota of Sarasota
"Thank you for your business and the "A" rating. Best Regards, Neal Collinsworth General Manager"
Paul O.
Sep 2015
Auto Service
They were very professional. They work to make your experience as pleasant as possible. And they succeed. I have owned a Toyota for 40 years. Germain's service is clearly the best in south sarasota, maybe more, but I have only dealt with the south sarasota county dealers .
Response from Germain Toyota of Sarasota
"We thank you for your business and continued loyalty to the Toyota brand. Your kind words are greatly appreciated as is the "A" rating. Our team looks forward to continuing to provide you with the quality service you should expect as a Toyota owner. Best Regards, Neal Collinsworth General Manager"
Carol L.
Sep 2015
Auto Service
unknown
Response from Germain Toyota of Sarasota
"Thank you for the "A" rating and your business. Best Regards, Neal Collinsworth General Manager"
Judy T.
Aug 2015
Auto Service
.
Response from Germain Toyota of Sarasota
"Thank you for the "A" rating. We look forward to continuing to provide you with quality service for years to come. Best Regards, Neal Collinsworth General Manager"
John B.
Jun 2015
Auto Service
All items replaced and functioning.
Response from Germain Toyota of Sarasota
"Thank you for your business and your kind words. Best Regards, Neal Collinsworth General Manager"
D S.
May 2015
Auto Service, Auto Sales + 1 more
.
Response from Germain Toyota of Sarasota
"We thank you for your business and look forward to providing you quality service throughout your ownership. All the best, Neal Collinsworth General Manager"
Owen H.
Apr 2015
Auto Sales
We scheduled our Prius for an oil change for which we were charged
$63.14. My husband authorized them to install a cabin air filter which
cost $39.40. Those two procedures come to $102.54
We did not
authorize any other charges - only a factory multi-point inspection
which has no charge. They did additional unrequested Fuel Injection
Service at a cost of $97.95 and Air Induction Service at a cost of
$102.89. These additional unrequested services cost more than twice as
much as the oil and filter change we took the car in for. We will not
be returning to Germain Toyota for future service.
The manager of Germain Toyota contacted us on Monday and we reached an agreement about the misunderstanding that was acceptable to both parties. We appreciate the prompt response and adjustment to charges made by the manager. They were both courteous and helpful. We will therefore upgrade our rating for the service.
$63.14. My husband authorized them to install a cabin air filter which
cost $39.40. Those two procedures come to $102.54
We did not
authorize any other charges - only a factory multi-point inspection
which has no charge. They did additional unrequested Fuel Injection
Service at a cost of $97.95 and Air Induction Service at a cost of
$102.89. These additional unrequested services cost more than twice as
much as the oil and filter change we took the car in for. We will not
be returning to Germain Toyota for future service.
The manager of Germain Toyota contacted us on Monday and we reached an agreement about the misunderstanding that was acceptable to both parties. We appreciate the prompt response and adjustment to charges made by the manager. They were both courteous and helpful. We will therefore upgrade our rating for the service.
Response from Germain Toyota of Sarasota
"Thank you for speaking with me regarding your recent visit to our service center. We apologize that your visit did not meet with your expectations and thank you for allowing us the opportunity to address your concern. Here at Toyota of Sarasota we truly focus on providing the absolute best service visit to our guest and wish to maintain positive relationships with each and every customer. We will be refunding the agreed upon amount as our way of showing our dedication to you as a customer and hope that you will continue to trust in us as your chosen Toyota service center. Best Regards, Neal Collinsworth General Manager"
Anne S.
Mar 2013
Auto Service, Auto Sales
They've been excellent to work with overall and I haven't had any problems! They've been very responsive.
Response from Germain Toyota of Sarasota
"Thank you for your kind words and business. Best Regards, Mike Balog General Manager"
Julie B.
Aug 2012
Auto Sales
When I took the Toyota in, they were very efficient and professional. They took my car promptly and had it ready in a timely manner. The shop was large, clean, busy, and very organized. Seems like a well-run auto shop, I do question the validity of the "Factory Recall". I got the feeling the recall was a bogus excuse to get folks with aging vehicles in for a free inspection. Then, as they did with me, recommend some work. Not a bad thing, just a little sneaky, I would rather them just invite folks in for a free inspection, instead of under the premise of a recall, They also took the opportunity, while I was waiting for the "recall" check, to have a salesman hit me up for a new vehicle. Again, not a bad thing. Very smart business, really. But it did leave a bad taste in my mouth. It took me the better part of a morning and time is very precious these days.You can't blame Toyota for coming up with clever ways to drum-up business. And based on my experience there, I would use them in the future and recommend them to others.
Response from Germain Toyota of Sarasota
"Thank you for taking time out of your busy schedule to let others know about your experience with our service department here at Germain Toyota of Sarasota. We assure you that we do not issue false recall notices. Toyota Corporate issues recall notices when a concern is found to assure our customer’s vehicles meet Toyota’s high standards for quality and safety. The “Vehicle Exchange Program” you mentioned is a Germain program which is new. If our customers are interested in finding out while they are visiting for service, we will show them how we can put them into a new vehicle for the same payment they are making now. As always, we thank you for your business and look forward to our continued relationship."
Michelle S.
Aug 2012
Auto Service
It took them one and a half hour to fix the flat tire. I could have gone to Goodyear and got it done in 15 minutes. The guy at Toyota said it would not take that long. I asked them why I had to pay them for an hour and a half as they were not busy there. It was originally $40 and they gave me $10 off because I waited for an hour and a half and I was talking about going to Goodyear the next time around and told them that I would never come there again. The tire got fixed. I have had them do three services on my car this past year. The only time I got A-level service is when a girl worked on my car. My car is running and it works. Toyota gives us these coupons because they want us to bring our car back to Toyota. I am just so cheap, I would have gone somewhere else if not for the coupon or if I had a cheaper price. I drive a Toyota and this is the only Toyota here.
Response from Germain Toyota of Sarasota
"Here at Germain Toyota we patch tires from the inside, we do not plug tires. This requires dismount, repair and balance. Tire shops can complete this repair much quicker by installing a plug, which just pushes in from the outside, and are prone to coming back out. An inside patch is a safe permanent repair. This vehicle was also a FJ Cruiser, which has the larger 17” truck tires, which do require a little extra time but no extra charge. Here at Germain Toyota, we do value every customer’s time and we appreciate their business."
RAINER V.
Dec 2010
Auto Service, Auto Sales
Brand new Camry was found to have defective rear window tint and also several small dents/scratches on left rear roof panel existing at time of sale. Salesman promised to schedule service appointment to have defects repaired. Showed up for appointment, waited hours, then was told that repairs would have to be done at body shop and at off-premises tint installer. Scheduled another service. Showed up for service and left car. After dozens of phone calls and promises, returned a week later to pick-up car. Window tint had been removed, but not replaced. Left car again. After another four days, picked up car in spite of less than perfect window tint or body work. Anything was better than leaving the car with Germaine. An awful experience from start to finish.
Joseph M.
Aug 2010
Auto Sales
They're selling techniques are a little bit pushy for my taste, but everything they did was professional. Overall, I am satisfied with their service.
Lawrence F.
Jul 2009
Auto Service
The diagnosis was done on time. When requested to fax a copy of the estimate, they did so in a timely fashion.
Lisa S.
Jan 2009
Auto Service
I have consistently received exemplary service from this company, and today was no different. My car just wouldn't turn over this morning, took almost 15 minutes before I was able to get it up and running. Headed straight for Germain, I think I arrived there approximately 8:35am. When I asked about getting a shuttle ride to work, the service rep assured me that they could take a look at it right away while I waited in the lounge. It was quickly determined to be the battery, which was changed out at a speed that would put and Indy pit crew to shame. I was checked out and on my way to work by 9:05am.
Kathryn P.
Feb 2008
Auto Sales
Tire Kingdom was great--they sold me new tires and got me back on the road by 8:00p.m. The following day, I took the "piece of ----" spare tire back to Germaine Toyota, and got the "used car salesman" brush-off, "get her out the door as quickly as possible," "that salesman isn't here anymore," "well, what do you expect me to do about it? It's not my responsibility. Sorry, you're out of luck." (You've been there. You know the side-step shuffle these guys use.) All I really wanted was a sincere apology, and a HINT of integrity. No luck. SO--I'm telling you and I'm going to tell the BBB. Of course, I'll never do business with Germaine Toyota again, but I imagine they're happy about that, as they just consider me to be a nuisance. I suppose I am, but my father owned four tire stores in Oklahoma, and he had integrity, and he was smart. He knew that you want to keep a customer for life, and so, if they have a complaint, you listen to them and try to rectify the situation. Est. cost -$19,000.
Licensing
State Contractor License Requirements
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FAQ
Germain Toyota of Sarasota is currently rated 4.5 overall out of 5.
Monday: 9:00 AM - 7:30 PM
Tuesday: 9:00 AM - 7:30 PM
Wednesday: 9:00 AM - 7:30 PM
Thursday: 9:00 AM - 7:30 PM
Friday: 9:00 AM - 7:30 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 12:00 PM - 5:00 PM
Germain Toyota of Sarasota accepts the following forms of payment: American Express, Financing Available, Visa, Discover, MasterCard
No, Germain Toyota of Sarasota does not offer free project estimates.
No, Germain Toyota of Sarasota does not offer eco-friendly accreditations.
No, Germain Toyota of Sarasota does not offer a senior discount.
No, Germain Toyota of Sarasota does not offer emergency services.
No, Germain Toyota of Sarasota does not offer warranties.
Germain Toyota of Sarasota offers the following services: NEW & USED AUTO SALES, SERVICE & PARTS.