Fox Pools Inc

We chose Fox Pools after interviewing several companies. Merle, their designer, was friendly, patient, and open to our ideas. He was able to create the pool of our dreams. We built a free-form pool (24x24 with water features, paver lanai, and a cage. Fox Pools included many of the features that others consider upgrades; Salt Generator, Stainless Steel Cage hardware, and Pentair Intelliconnect smart system. We also did a two-tone pebble tech finish that turned out awesome. While the construction process was largely done by sub-contractors, the subs that Fox Pools use are excellent. I was able to keep in touch with Ed (owner) and Brandon (Ed's son, Project Manager) via e-mail; they responded within a day to each of my e-mails. The project took 3 months from when they broke ground. We did have some small concerns, but all problems were addressed to our satisfaction. With a project this large there always going to be some small details that need to be addressed. We though the "Pool School" was going to be a little more formal; it included a pole, a net, and a test kit and no formal instruction. I cleaned pools years ago so I wasn't put out by this. Overall; I would highly recommend Fox Pools for your new pool construction. Ed, Brandon, and Merle are professional, and build a quality pool at a competitive prices.

Fox Pools did a fantastic job with our pool. They worked closely with us to select the proper equipment that would match our needs and the features that we desired in the pool. As we modified the design, Fox quickly made adjustments to the design and the quote. Construction was extremely quick and efficient and explanations on the process were very helpful to us since we had never built a pool. The equipment selection was all from Pentair and guidance was provided on equipment selection that maximized performance without adversely impacting the cost. A remote monitoring and control system was installed and has worked extremely well once we improved the Wi-Fi signal to the unit. We highly recommend Fox Pools.

I recently hired Fox Pools to service my pool. A few weeks into the service I asked if they could put in a figure 4 handrail for me. I had researched the handrails and I knew they were under $200. Fox Pools came back to me and said they wanted $750 to install a hand rail. This didn't sound right so I called two other respected pool companies and each quoted me the same amount $475. So I went back to Fox pools and asked for a detailed estimate itemizing the $750 so I could see what the difference was. They never got back to me with one. Instead, when pressed, they just said there was a lot of expense, such as echelons being $100 each. Amazon says they are $20.72 for a pair of 2. The following week my pool service did not sweep my pool. Asked why, and was told that the guy that did it wasn't in the office that day and they would get back to me. They didn't. I called them the following week and again requested a detailed quote on the handrail and an answer as to why my pool wasn't swept clean. Instead of answers to the above, I got an email saying they have cancelled my pool service because they couldn't do it for $80 a month, which we had agreed upon and which they had provided up to this point. I had no problem finding other pool services that agreed to do my pool for $80. My personal opinion is that, because of the hand rail estimate, they wanted to get rid of me.

Excellent