DOWNS GLASS CO INC

It was a bad experience. We spent a lot of money with them. The screws have a special plating on them. It's black nickel. I went over there in person and had an exchange with the new secretary. I wanted them to provide the screws for free and they basically implied that I damaged the screws. I thought that was really poor because of the fact we spent tens of thousands of dollars with them before. They weren't nice about it at all. They refused to come out. I wasn't asking for them to come out. I was asking for the new screws. I said they were damaged by the original installation. I thought they should provide courtesy even though it has been 5 years since we built the home.

They measured incorrectly three different times which held our job up by several weeks! They were rude and unprofessional.  They did not seal mirrors and when confronted about it had to admit they had not.