Bekins Moving Solutions

Awful— called the manager, Jeremy and have not received a call back yet

I was very unhappy with their service.  They stole items from me.  They took advantage of a senior citizen.

Worst moving experience ever! The estimate was way below what we actually paid, and the guy who did the estimate had the audacity to yell at my husband on the phone and hang up on him. My husband never raised his voice (of which I was very proud because I would have lost it with the guy). 
The company came out and took a thorough inventory of all items that were to be moved and gave us a reasonable estimate. His estimate was based on using an 18 wheeler; however, I soon found out that the neighborhood we were moving to restricts trucks to 35'. I emailed the guy who did the estimate regarding this requirement but did not receive a response. The following Monday I left him a voice message, but did not get a return call. Finally, I called the office and spoke with Laura (very nice) and she told me that she would take care of it and that she would call if there was a problem.  When the moving crew (also very nice and professional, Kenny and crew) showed up they knew right away that our stuff would not fit in one 35' truck. They had not been told that a 2nd truck would be needed. 
This poor planning impacted us in two significant ways: 1.) it took two days to move our stuff rather than one, and 2.) it took more hours (at $187/hr) which increased our actual cost 33% above the estimate. 
Had the guy who did the estimate communicated with the crew that two trucks were going to be needed, they could have brought two trucks on the first day and saved us a lot of money. The other option would have been to pack an 18 wheeler and shuttle the items into the neighborhood in a 35' truck (may have cost more, but still significantly less than what we ended up paying.) To make matters worse, when we were presented the invoice, which of course was much higher than expected, my husband called the company and asked why the bill was so much more. The guy who did the estimate was out of control yelling at my husband. We did pay the invoice, but will tell everyone NOT TO USE BEEKINS A-1 in SARASOTA. I hope the resultant loss of business far exceeds the extra that we had to pay.

Horrible!  We hired these guys because they had their own employees do the packing.  They were supposed to show up at 8:00AM, but didn't arrive until quarter to eleven (no, we did not get a full days work for our $1,600+, they left promptly at 5PM).  We didn't realize how bad their work was until we began to unpack.  All our wooden furniture was damaged, irreplaceable antiques were broken and ruined, several items were "lost" including our freezer handle (we can't use it without). In fact, the truck driver took down the model number and part number saying he would replace it.  To date, we have heard nothing except that we need to file a claim and wait for their determination.



 We complained and were immediately turned over to the Wheaton/Bekins corporate people who said all we could do was to file a claim within 9 months and wait.  Our local "conscierge" told us that she was told not to deal with us anymore.  So, we paid $1,600+ for professional packing, but got a job I would expect from my grandchildren.  Then another $7,000+- to have it shipped (arrived late and cost us another night in an hotel) with several items missing (me thinks items just don't go missing by themselves...).

Hire these guys and you will regret it as we now do.  They know all the tricks to screw you, and they use them!  My opinion is that these guys are in it just for the money and will do whatever it takes to get the most out of you and then walk away like they have no responsibility.  They know you probably won't spend the money on an attorney to sue them over a relatively small amount of money.



Caveat emptor!  (Buyer BEWARE!)

They handled our move and stored our furniture for 3 months while we were waiting for a new house to be completed. When delivered to our new home, almost every piece of furniture was damaged. In a 5 piece leather sectional, every piece had slices, tears and rubs, not to mention that it was COVERED in sawdust. There were chunks of wood out of the furniture and every box was crushed. Even plastic storage totes were crushed. We had brand new nursery furniture that had been delivered only days before Bekins picked it up and was never used (baby was born after). When arriving at my new home, the dresser, crib, and bookcase were damaged (the dresser significantly). The rod on mattress support was bent at a 90 degree angle. We had purchased the Valuation Protection. This is where the nightmare continues. They had the furniture "repaired" but not to the previous state which is what they are bound to according to the terms and conditions. It so bad that on the piano repairs, if you touch the piano, the color comes off on your hand. I have documented everything in writing. Ken Speroni, the GM has been incredibly rude and unhelpful. He was not abiding by the terms and conditions during the process and when I pointed that out he advised that he didn't care what I said (when quoting the terms and conditions verbatim) and if I didn't like what he said and didn't want to do it his way I should "do what I need to do". He apparently just bullies people when they are pushing back and standing up for what is right. To date, the company has not replied to my subpar repairs and instead, sent a letter dated a week AFTER I provided the complaint in writing, saying my claim was closed. I have responded advising it was not closed because they have not completed the repairs or provided replacement value. I also have open complaints with the BBB and Dept of Consumer Affairs.

Delivery people headed up by "Buddy" was very professional, careful and pleasant. Don't blame them, but I do blame the company, and would never use them again.