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American Wireless Alarm, Inc.
Alarm or Security System Installation, Surveillance Cameras Install or Repair, Commercial Alarm or Security System Installation,
About us
American Wireless Alarm, Inc. takes great pride in our experience, expertise, quality and customer service that we provide to meet the consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety and quality, regardless of how large or small the job.
Business highlights
Emergency services offered
30 years of experience
Services we offer
Alarm or Security System - Install, Surveillance Cameras - Install or Repair, Surveillance Cameras - Install or Repair - For Business
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.543 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 7% | ||
| 5% | ||
| 7% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 43 reviews
Beth K.
Jun 2024
Surveillance Cameras Install or Repair
Efficient customer service and support good
Kevin R.
May 2024
Surveillance Cameras Install or Repair
It seems communication is a major problem; both within the business, as well as with the customer. Product knowledge is also lacking, which is disappointing considering they are advertised as experts in the field. The quality of the work completed was excellent and the install techs were extremely friendly.
Response from American Wireless Alarm, Inc.
"We are confused by this review. We proposed a system and gave the client full specification sheets on each and every part that was to be installed. After the install, the client asked about a specific feature of the lighting configuration of his 247 COLOR cameras that he had selected. He did not like the way his cameras had white light led illumination to produce "color at night". I told Kevin I would research my vendors to see if there was a model camera that would do what he wanted - A "Dual Light" Camera that would only turn on the white light if motion is detected, which was new for HD-TVI type Camera, and we were able to find. We ordered them is within a few weeks, we exchanged his camera for the new type he ultimately wanted. We charged him a small labor cost for doing so, and Kevin seemed happy. We are sorry Kevin feels this way."
Julio O.
Feb 2023
Surveillance Cameras Install or Repair
East installation
Mayvella K.
Sep 2022
Commercial Surveillance Camera Installation or Repair
My technician was exceptionalâ ¦. On time and thorough. He was very professional and answered all questions clearly. Highly recommended.
William C.
Aug 2022
Surveillance Cameras Install or Repair
0
Leo S.
May 2022
Surveillance Cameras Install or Repair
N/A
Response from American Wireless Alarm, Inc.
"This client had purchased a camera system off the internet and installed it himself, but could not get camera Images on the display. I arrived at the scheduled date and time. I spent 10 - 15 minutes trouble-shooting the system, found the problem, and corrected it. The service call was completed within the first hour, so the charge was exactly what we had quoted Mr. [Consumer Name Removed], in writing, days before the service call was performed. When I left the service call, the system was working properly. My company did not supply any of the products for this system, so I am confused as to the issue with quality, customer service, or the value for money the client is stating."
Arthir M.
Feb 2022
Surveillance Cameras Install or Repair
They call back right away they came when they told me they were gonna be here and their work is exemplary little pricey on the minimum but well worth it
Yam C.
Aug 2021
Surveillance Cameras Install or Repair
Good work
Marilyn G.
Jun 2021
Surveillance Cameras Install or Repair
They deliver what they say and no surprises when the install job is complete.
Robert L.
Apr 2021
Surveillance Cameras Install or Repair
Very knowledgeable and professional. I highly recommend
Joseph R.
Mar 2021
Surveillance Cameras Install or Repair
Very professional and knowledgeable. Arrived when they said they would. Would highly recommend to anyone looking for CCTV system.
Response from American Wireless Alarm, Inc.
"Thank you Joseph, we are happy you are pleased. : )"
Kevin G.
Sep 2020
Surveillance Cameras Install or Repair
Had a 10 camera system installed. Within a couple of weeks, started getting static on a couple of the more distant cameras. After investigating, found out that the push on connectors on the back of my DVR were loose so I ordered some crimp on connectors from Amazon along with the crimping tool. Replaced about half of the connectors and the system seemed fine. A month or so later, camera fuzziness and wiggle began returning so I called to have American Wireless replace all of the cheap push on connectors with crimp style. It has been a year since install and I am less than impressed. The 2 cameras at my driveways are flaking out again. I contacted Bart at American Wireless to swap out a camera to a PTZ style, add an additional camera, upgrade the existing cameras to a better quality since the original hi-def cameras that were installed cannot make out a license plate leaving my driveway and once again fix the "ground issue" as he called it when he came to give me an estimate on the additional work. It took a week to get an estimate because he was on vacation and almost 3 weeks after that without a response. I sent 3 emails asking for a response with the final simply saying not to worry about performing the job, I will find someone who wants to work. Miraculously, 10 minutes later, I received his response that said "Sorry Kevin, I was on vacation, back today with back to back appointments all morning. If you have it taken care of, great. If you would like a response, let me know." I paid well over $4000 for this system and was about to spend another $2000 on upgrades. I also recommended them to my in-laws who had a system installed and just like me, are also having issues with their cameras. In my opinion, this company is far from the best out there. The workmanship was shoddy from the beginning with inferior parts (push on connectors vs. crimp) the installation looked like a rats nest in closet it was installed in with extension cords running out of it, the camera placement was terrible with one camera being placed right above the back door entrance making it impossible to see anything other than the top of someones head... good luck identifying a burglar that way, the customer service response is a joke and one of the owners seems to be on vacation more than at work. Basically, I have a system that performs like what you would expect from one of the off the shelf kits you can buy at COSTCO for a couple hundred bucks and install yourself. Definitely not what you would expect from a company who specializes in this sort of thing and charges a premium.
Ray V.
Aug 2020
Surveillance Cameras Install or Repair
Took 13 days to complete a simple job. Owner is ill-mannered and ill-tempered, wandered into our home WITHOUT A MASK!. The Assistant destroyed our monitor for the security cameras and they would not acknowledge responsibility. Overcharged from the beginning and added more money at the end. The CCCP camera images before this were sharp, now they are blurred: Will have to hire another company to correct what they did. Did not pick up properly upon leaving, nor say thank you for your business or goodbye... We are sorry we hired them. Never again.
Response from American Wireless Alarm, Inc.
"We are sorry the client feels this way. We feel he is being dishonest here. The clients original request was to replace his damaged DVR and 2 cameras. We completed that task in a timely fashion, but discovered his power supply for the cameras was also damaged and needed to be replaced but was not part of the origional scope of work quoted. We schedule a second service call and yes, we charged for the additional part and labor. I did the second service call, and discovered the client had installed a powered HDMI modulator/demodulator to his monitores in reversed which is what most likely damaged his monitor, our tech simply unpluged the HDMI cable from the damaged HDMI amplified splitter and the monitor failed. Nothing our tech did. Also, I did not wander into the clients home. I was let in the front door by a man not wearing a mask, so I did not feel the need to put mine on as I was working in a room by myself."
Bruce B.
Aug 2020
Surveillance Cameras Install or Repair
{No comment]
Eric L.
Jul 2020
Surveillance Cameras Install or Repair
They are pros. Nothing is ever perfect but they are a first class group of professionals
Shirley W.
Jan 2020
Surveillance Cameras Install or Repair
Very professional, courteous & knowledgeable.
Perry T.
Aug 2019
Surveillance Cameras Install or Repair
Great company, would recommend highly.
Rene B.
Aug 2019
Surveillance Cameras Install or Repair
They cleaned-up after the job.
Larry J.
Aug 2019
Surveillance Cameras Install or Repair
They did a good job.
Sandra A.
Jul 2019
Surveillance Cameras Install or Repair
Phil P.
Jul 2019
Surveillance Cameras Install or Repair
Very pleased with service. I would definitely recommend American Wireless Alarm, Inc.
Response from American Wireless Alarm, Inc.
"Thank you Phil, So glad we were able to help you out."
Ed N.
Apr 2019
Surveillance Cameras Install or Repair
If anyone ever needs security or surveilance equiptment installed this is The company to contract with . I will be using them again From great engineering and layout to excellent , sharp Installers thank you homeadvisor and Thank you American Wireless
Response from American Wireless Alarm, Inc.
"Thank you, Ed, we are very happy you are pleased with our company. please let us know if you need anything. 941-358-8808"
Sandra P.
Oct 2018
Surveillance Cameras Install or Repair
This company is great informative, honest, helpful and on time as well as reasonably priced. You cant go wrong.
Cindy N.
Oct 2018
Alarm or Security System Installation
Very professional. Did a great job and worth the money spent on a great security system.
Response from American Wireless Alarm, Inc.
"We are pleased you are happy with our products and services provided. Please always feel free to contact us with any questions or concerns you may have. Sincerely, Bart Welford President American Wireless Alarm"
Hank Z.
Sep 2018
Alarm or Security System Installation
Arrived on time and were very professional.
Licensing
Licensed*
Trade License Number
EC0001447
Trade License Locale
FL
Trade License Expiration
08/31/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
American Wireless Alarm, Inc. is currently rated 4.5 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
American Wireless Alarm, Inc. accepts the following forms of payment: CreditCard
Yes, American Wireless Alarm, Inc. offers free project estimates.
No, American Wireless Alarm, Inc. does not offer eco-friendly accreditations.
No, American Wireless Alarm, Inc. does not offer a senior discount.
Yes, American Wireless Alarm, Inc. offers emergency services.
Yes, American Wireless Alarm, Inc. offers warranties.