AFFORDABLE HEATING & COOLING

They would not refund the $592.00 but only offered to sell us some additional mold lights for $100.00. We do not want these nor do we trust what we would be getting.

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Thru 8 On Your Side I connected with another company that came to my rescue. They not only responded promptly they went out of their way to correct the misadventures of Affordable Group. The owner of the company even stopped by as well to assure my A/C was being properly worked on and that I was satisfied. I consider myself blessed indeed to have had them in a time of great stress over the really 'sad service experience' with Affordable Group. By simply looking at my unit they see a discharge muffler had an obvious and very visible leak. They went to the store for copper piping and returned to fix the problem, cleaned up the mess in the unit where coolant and sealant from Affordable Group was lying on the floor of the unit They also did a by-pass in order to aleviate the friction of two pipes rubbing together from the installation of the A/C which was about to cause another leak and they cleaned everthing up. My a/c had no refrigerant in it after Affordable Group had supposedly added refrigerant twice. My unit should have taken 7 lbs of refrigerant but twice Affordable Group only added 5 lbs. Thus in two hours of actual work/service they charged me far less than Affordable Group did for their 1/2 hr of adding sealant and coolant. And my A/C now cools like it is supposed to. My question would be how difficult would it have been for Affordable Group to have responded positively to my call for clarification of charges. Why not charge responsibly in the first place. Why not treat your customers respectfully, like customers. I guess if you are just in sales versus service you only cover one area. In my estimation it is far less effort and takes less energy to do it right the first time.

TERRIBLE, TERRIBLE COMPANY. LIKE A TICK YOU CAN'T GET RID OF. We actually used this company in 2002, yes, 9 years ago and they have called me every single week day since then offering their services!!! We are on the no call list, but since they say we have a "relationship" with them, they call any time of the day offering their services. I have told them I will NEVER EVER use them again yet they call. At one time I spoke to someone who got them to stop for 6 blissful quiet months, but now it's started up again! I spoke to Darrel, one of the owners, who was really rude and refused to even take my number to have it removed. He was so rude and awful and when I told him I would never, ever use their company he told me I was gay!!!! Amazing, rude, awful company. There are so many great choices out there, please do not use this company.