JOHN-JOHN AUTOMOTIVE

We took our car in for a/c work. Air in our Honda Civic was blowing cool air but not very cold at all. They did a diagnostic check and told us they thought it “could” be the evaporator. They quoted us a total of $1500 for the needed repairs but were only about 85% sure that would resolve the issues. If that didn’t work, then they would need to replace the compressor which would cost another $700, putting us at a total of over $2000. We asked them to NOT make the repairs because we felt the quote was very high, having had this same issue in another of our Honda’s and we were told we live on the beach so things are more expensive. We had to pay $124 just for them to look at it and not know exactly what was wrong, but to guess. Then as I was leaving with the vehicle to take it somewhere else the Manager/Owner Jeff told me he hoped I would be able to get it fixed, like if I left I had NO chance of having the issue resolved. We took it to another local mechanic who said the only issue was a relay switch, which they didn’t even charge us to replace. The air is now working great. We called Jeff back to let him know the situation and to explain we felt Taken advantage of with a costly unnecessary repair suggestion, but mostly we felt that the charge to look at it was excessive. The new mechanic did the same diagnostic work and actually fixed it and didn’t even charge us for that repair or part. Jeff did not even offer us a refund on our payment we made or even ask how to make the situation right. Jeff just stated that they do not suggest work not needed. He He also said that the repair made was impossible to have fixed the issue, however that is what happened. Then he even said that maybe them removing some excess Freon from the car may have dislodged a blockage and “MAGICALLY” fixed the issue. So not only did he not fix the issue, but somehow claims the mechanic that DID fix it didn’t actually fix it, but they “ACCIDENTALLY” fixed it so we should be happy. I do not recommend using this mechanic. And if you do, make sure and do you homework. Not just about the price but the actual work that is being claimed needs to be done.

They got us in this afternoon, were very reasonably priced, very professional and took great care of us! Felt they went above and beyond to give us great service and answer all our questions.

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My car had an issue and they took care of it.They were good , prompt and followed up on it. It was convenient and they were very helpful. The price was reasonable for the service rendered.

It was great, excellent customer service. They did not charge us for the diagnostic as no repairs were necessary.

Great, customer service and price.

Thorough and professional. Prompt servicing.

They are very fair, very prompt and sometimes they don't charge me anything to fix the headlight or whatever. They are very good, know what they are doing and don't take advantage of a woman. Their customer service is excellent. They get you in as quickly as they can which is very rapidly. They always make sure to look on things so that there is nothing else going on, so that I am not left in a lurch.

Basically, he fixed everything that is wrong the first time. He is reasonable. They are located locally.